GO Outdoors - Ipswich Reviews 

We went to the Ipswich store today to buy a tent. We’re not seasoned campers and asked for some help. We were really lucky to be helped by Emma who was very helpful, knowledgeable and friendly. After choosing our tent we were directed to the till and we were served by the also very friendly and cheerful Laura. Great customer service like this is not always easy to find, thank you!

My Husband went to find a member of staff to talk to us about the tents and other items we wanted for our first camping experience, he was a very helpful even got us a trolley to load our equipment on to. then he took our trolley to the tills.We also had a helpful cashier on the till and another memeber of staff taking our trolley to our car and loading our car with the items we bought.The staff names were Dan, Laura and MAx

Great service with my click and collect order - really helpful and nothing was too much trouble. And they were really helpful with items that were out of stock on my order and ensuring I got what I needed so thanks Matt, Katie and Laura. I really appreciate it.

We had a good customer experience. The customer service from the staff was great.
Matt on the till was super helpful.

At last Go Outdoors were able to complete an online order without any cancellations.
Things are looking up.
Even Matt on the checkout commented on it.
Great service in store once again with a personal touch. Can’t fault the local staff who are always so helpful and friendly…Thank you

Matt was so amazing. He was extremely friendly, funny, and insanely helpful, going above and beyond in helping us get our go outdoors membership set up again for our new address, and providing us with a new big go outdoors card as we had lost ours a while back. A true asset to the team

Good range of the things we needed and good range of prices. Celeste was very helpful getting us the different boots we wanted to try on and making sure we were happy with the fit before buying.

Lovely store, well stocked and organised. Matt was very helpful at the till.

Always great service. They’re keeping the store much cleaner and organised than before. Just check your receipts as I got charged for 3 items when I only took 2. An honest mistake I’m sure but now I’m £14 out of pocket.

Matt at Ipswich was brilliant. So patient and extremely helpful. Thank you.

Belle and Dani took much care and effort trying to get me the very best supporting shoes for my trip to Iceland. They asked excellent questions and gave me so much information and very useful feedback. I always go to this store and am thrilled with Dani. This time young Belle amazed me with her skills knowledge and professionalism. I will be back!! Diane

Denise was very helpful and assisted my son to take the time to choose the right walking shoes

Patient and helpful staff. Denise in the footwear department and the lady on the checkout. Assistant 4/16.
We will definitely visit again.

As always great stock choice (shoes) lovely service and very helpful . Served by Denise and Nicole who were very polite and friendly.

Second visit to this store in a month. Both Celeste and Jackie were very helpful and knowledgeable about the products. They didn’t try to sell me the most expensive item and gave me the time to choose what was best for me. Friendly and chatty ladies, who are both a great asset to the store. I purchased on both occasions.

Quick and easy to use, very clear communication with staff, order ready after few minutes, 100% recommended

Belle helped me buy my first pair of walking shoes. She was friendly, knowledgeable and didn’t pressure me at all. She was happy to keep getting different shoes for me to try until I found the perfect pair. Thank you for all your help Belle

All of the staff we spoke to today were really friendly and helpful.
When we got to the checkout we were pleasantly surprised when Matt informed us that we could get 3 for 2 on our water bottles which was very kind as we were completely unaware. He even knew where some more stock was when I found the shelf I went to wax empty 😊

Bought an item that was in stock. Then got refunded. No explanation nothing. Poor customer service

half of order refunded as not available, went to collect the remaining part of order from my local branch as instructed via email, staff said they have no record of order and and I have to contact online customer service to resolve.
unfair to blame any individual at the branch, more the click and collect system.
Awful.