GO Outdoors - Ipswich Reviews 

2,238
TrustScore 5 out of 5

4.8

Anglian Retail Park, IP1 5QP Ipswich, GB


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Rated 5 out of 5 stars

Great shopping experience in Ipswich Go Outdoors today. Special mention to Ashley who helped my son find some walking boots for this upcoming camping trip. Matt was also very kind and chatty at the ti... See more

Company replied

Rated 1 out of 5 stars

Clicked and collected got home and theyd left the paint bomb security tag still on the school coat so had to do an hour round trip to our nearest go outdoors to get it removed with no apology what so... See more

Company replied

Rated 5 out of 5 stars

Lovely Denise helped me out with a pair of waterproof walking shoes for a trip to Norway and she took time to make a fuss over our dog ,then found some socks for us . Matt served us very politely ex... See more

Company replied

Rated 5 out of 5 stars

Denise and Bell were very helpful and patient today whilst we tried on lots of walking boots. They gave us good advice and we left happy customers.

Company replied


Company details

  1. #61 of 80 best companies in Camping Shop
  2. #63 of 121 best companies in Activewear shop
  3. #69 of 92 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #22 of 37 best companies in Running Shop

About GO Outdoors - Ipswich

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Anglian Retail Park, IP1 5QP, Ipswich, United Kingdom

  • 01473 794506

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(2,238)

35,367 reviews in the last 12 months

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Rated 5 out of 5 stars

Great shopping experience in Ipswich Go…

Great shopping experience in Ipswich Go Outdoors today. Special mention to Ashley who helped my son find some walking boots for this upcoming camping trip. Matt was also very kind and chatty at the till. Thank you.

10 September 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful staff

Not only did I get the members discount but the young cashier noticed my Blue Light card & gave me a further discount.

29 August 2026
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great advice for walking boots purchase

Denise and Bell were very helpful and patient today whilst we tried on lots of walking boots. They gave us good advice and we left happy customers.

8 September 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely Denise

Lovely Denise helped me out with a pair of waterproof walking shoes for a trip to Norway and she took time to make a fuss over our dog ,then found some socks for us .
Matt served us very politely explaining all the various discounts.
Great place to shop

7 September 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Clicked and collected got home and…

Clicked and collected got home and theyd left the paint bomb security tag still on the school coat so had to do an hour round trip to our nearest go outdoors to get it removed with no apology what so ever. Not impressed.

27 August 2026
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich


Thank you for sharing your feedback.

We are saddened to hear that you collected your Click & Collect to arrive home to find that the security tag was still on the item. We apologise for the lack of apology you received when returning the item for the tag to be removed.

We understand how frustrating it is to make an unnecessary hour-round trip to resolve a mistake made by our team. This does not reflect the helpful, friendly service we expect our customers to receive.

We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.

Kind regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great product

Great product, good price, excellent service

22 August 2026
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A Sunday trip to Go Outdoors

Yesterday (30th August) we visited the Ipswich store, this was mainly to have a look around the store. However as with most camping trips to the shops you find something shiny you feel you should purchase, on this trip I found some walking shoes which looked rather nice, to honest I did need a new pair. After choosing a couple of pairs I asked one of the assistants if they had size eights, he was very polite and popped off to see what he could find! He very quickly returned with the shoes, whilst I was trying them on he was very chatty, I then saw another pair I liked which got for me. My partner then turned up and she then chose another pair which Rory got for me, during all this time he very attentive and discussed each pair. With his help and my partners I chose a pair, strange that partner had chosen the most expensive! Anyway, thank you Rory, and the assistant on the till plus another guy who was very helpful in the ladies clothing area. A good shopping experience, albeit a bit expensive for me, but also some very good discounts as always in Go Outdoors.

30 August 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rory was extremely helpful when buying…

Rory was extremely helpful when buying walking boots for my husband and myself. He was happy to fetch several sizes/styles and gave us advice on the different makes. We came away happy with our our purchases

29 August 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Denise was incredibly helpful when I…

Denise was incredibly helpful when I was choosing my trainers. She was kind, patient and very knowledgeable, taking the time to help me find the right pair. Excellent customer service—thank you, Denise!

27 August 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I came here about a month maybe 2 ago…

I came here about a month maybe 2 ago and got helped by Rory helped me and a friend find some good hiking shoes and back packs for us. Very hard worker and great service.

14 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Got what we needed ahead of a camping…

Got what we needed ahead of a camping trip, lots of help from Rory whilst choosing walking boots, thank you.

23 August 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Buying new walking boots from a huge…

Buying new walking boots from a huge range can be a bit complex, but Ashley made it really easy. He's a very experienced walker and climber so his advice on what's important is excellent. Great service.

23 August 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

got what I wanted

got what I wanted, at a very reasonable price

12 August 2026
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Matt was very helpful and informative.

Matt was very helpful and informative.

19 August 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, good selection of items.

18 August 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Really impressed with the service and knowledge of Isobel in the footwear section. She was very helpful and patient and was also lovely to the Guide Dog puppy I am currently looking after.
Thank you.
Helen and Brett 🐾

8 August 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Exceptionally impressed with Rory

Exceptionally impressed with Rory, who was managing a busy floor on his own but took the time to help me choose the right trail shoes. He gave excellent advice and was happy to go-back and forth to the store on my many requests for size changes, brand and model options. Joined as a member as I will be back!

16 August 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Can’t fault staff at the Ipswich store…

Once again staff at the Ipswich store were brilliant.
My card had lapsed by a day or two, and Matt on the tills made the process of renewal quick seamless and straight forward, meaning I can continue to make purchases at great discounted prices.
Thanks again

28 July 2026
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

Great customer service, Celeste and Roxie super helpful and polite, quickly won over my grumpy toddler while I was trying on new trainers and kept him well entertained, also price matched for me to a competitor.

15 August 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Matt was very polite and gave us all…

Matt was very polite and gave us all the information we needed about the membership and the product.

14 August 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

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