At last Go Outdoors were able to complete an online order without any cancellations. Things are looking up. Even Matt on the checkout commented on it. Great service in store once again with a perso... See more
Company replied
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See what reviewers are saying
Matt was so amazing. He was extremely friendly, funny, and insanely helpful, going above and beyond in helping us get our go outdoors membership set up again for our new address, and providing us with... See more
Company replied
Belle and Dani took much care and effort trying to get me the very best supporting shoes for my trip to Iceland. They asked excellent questions and gave me so much information and very useful feedba... See more
Company replied
Always great service. They’re keeping the store much cleaner and organised than before. Just check your receipts as I got charged for 3 items when I only took 2. An honest mistake I’m sure but now I’m... See more
Company replied
Company details
- #56 of 79 best companies in Camping Shop
- #56 of 130 best companies in Activewear shop
- #59 of 95 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #6 of 7 best companies in Horse-Riding Service
- #22 of 39 best companies in Running Shop
About GO Outdoors - Ipswich
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Anglian Retail Park, IP1 5QP, Ipswich, United Kingdom
- 01473 794506
4.8
Excellent
2k reviews
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We had a good customer experience
We had a good customer experience. The customer service from the staff was great.
Matt on the till was super helpful.
22 July 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
At last an online order without no cancellations!
At last Go Outdoors were able to complete an online order without any cancellations.
Things are looking up.
Even Matt on the checkout commented on it.
Great service in store once again with a personal touch. Can’t fault the local staff who are always so helpful and friendly…Thank you
15 July 2026
Reply from GO Outdoors - Ipswich
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
wonderful experience with Matt
Matt was so amazing. He was extremely friendly, funny, and insanely helpful, going above and beyond in helping us get our go outdoors membership set up again for our new address, and providing us with a new big go outdoors card as we had lost ours a while back. A true asset to the team
21 July 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Good range of the things we needed and…
Good range of the things we needed and good range of prices. Celeste was very helpful getting us the different boots we wanted to try on and making sure we were happy with the fit before buying.
22 July 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Lovely store
Lovely store, well stocked and organised. Matt was very helpful at the till.
21 July 2026
Unprompted review
Reply from GO Outdoors - Ipswich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Check your receipts
Always great service. They’re keeping the store much cleaner and organised than before. Just check your receipts as I got charged for 3 items when I only took 2. An honest mistake I’m sure but now I’m £14 out of pocket.
19 July 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Matt at Ipswich was brilliant
Matt at Ipswich was brilliant. So patient and extremely helpful. Thank you.
19 July 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Belle and Dani took much care and…
Belle and Dani took much care and effort trying to get me the very best supporting shoes for my trip to Iceland. They asked excellent questions and gave me so much information and very useful feedback. I always go to this store and am thrilled with Dani. This time young Belle amazed me with her skills knowledge and professionalism. I will be back!! Diane
17 July 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Denise was very helpful and assisted my…
Denise was very helpful and assisted my son to take the time to choose the right walking shoes
14 July 2026
Unprompted review
Reply from GO Outdoors - Ipswich
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Patient and helpful staff
Patient and helpful staff. Denise in the footwear department and the lady on the checkout. Assistant 4/16.
We will definitely visit again.
14 July 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
As always great stock choice (shoes)…
As always great stock choice (shoes) lovely service and very helpful . Served by Denise and Nicole who were very polite and friendly.
7 July 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great Assistants
Second visit to this store in a month. Both Celeste and Jackie were very helpful and knowledgeable about the products. They didn’t try to sell me the most expensive item and gave me the time to choose what was best for me. Friendly and chatty ladies, who are both a great asset to the store. I purchased on both occasions.
11 July 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Quick and easy to use
Quick and easy to use, very clear communication with staff, order ready after few minutes, 100% recommended
5 July 2026
Reply from GO Outdoors - Ipswich
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Amazing service by Belle
Belle helped me buy my first pair of walking shoes. She was friendly, knowledgeable and didn’t pressure me at all. She was happy to keep getting different shoes for me to try until I found the perfect pair. Thank you for all your help Belle
11 July 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Excellent Customer Service
All of the staff we spoke to today were really friendly and helpful.
When we got to the checkout we were pleasantly surprised when Matt informed us that we could get 3 for 2 on our water bottles which was very kind as we were completely unaware. He even knew where some more stock was when I found the shelf I went to wax empty 😊
10 July 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Employee perks? Who knows
Bought an item that was in stock. Then got refunded. No explanation nothing. Poor customer service
3 July 2026
Reply from GO Outdoors - Ipswich
While we do always strive for our website to correctly reflect our current levels of stock, occasionally errors occur and we are sorry that your recent click and collect order was affected.
From checking that order we can see that a full refund was issued and this should now be visible in your account.
Thank you for taking the time to leave your review. We hope that we can be of assistance in the future.
Kind regards,
GO Outdoors Customer Care Team
Awful
half of order refunded as not available, went to collect the remaining part of order from my local branch as instructed via email, staff said they have no record of order and and I have to contact online customer service to resolve.
unfair to blame any individual at the branch, more the click and collect system.
Awful.
8 July 2026
Reply from GO Outdoors - Ipswich
Our customers’ suggestions and experiences play a vital role in improving the shopping experience that GO Outdoors provides and we are grateful for your feedback
We are deeply sorry to hear of your experience with your recent click and collect order. This has been raised to ascertain how the error has occurred.
We can see that you order has been refunded. Please allow 3-5 working days for this to show back in your account.
Kind regards,
GO Outdoors Customer Care Team
Helpful staff!
Went to buy walking boots for my upcoming holiday. Denise was extremely helpful and knew straight away which ones would suit my wide feet. She fetched several pairs and was very patient. Definitely knew her stuff!
It was a nice spacious environment and prices were very good too!
7 July 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ipswich
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
The guy who served me on the till was…
The guy who served me on the till was great, very friendly and helpful. I forgot my blue light card until I had paid but he happily refunded the additional discount for me. Unfortunately the other staff on duty weren't equally pleasant or it would have been 5 stars.
1 July 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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