GO Outdoors - Kidderminster Reviews 

Bit of a palava last visit. Wouldnt give me my 10% off code as product already discounted yet I could use it online? Tried to use a one4all card which apparently cant use in store but can online? Very embarrassing to say the least. Bought mew member card as mine had expired but then had to wait for it to link to my account so that i could order everything online but then had to go back in to collect for free. Staff were lovely though :)

I took my son to get his first fishing rod, whilst looking a gentleman approached and asked if we needed any help? Which of course we did! This guy did not only take his time to explain about rods he took the time to make sure my son understood everything we was buying, I didn’t manage to get his name (maybe Dave), but he was ex-military and a asset to this company, well done to you sir.

⭐⭐⭐⭐⭐ Excellent Customer Service at GO Outdoors Kidderminster

We visited GO Outdoors Kidderminster yesterday to buy a roof box for our car, and we honestly couldn’t fault the customer service we received from start to finish.
As we were taking the roof box out of the store, Andrea asked if we would like the box opened for us and even offered to take away all the cardboard packaging, which was really helpful.
While fitting the roof box in the car park, we discovered that some of the bolts were missing from the box — absolutely no fault of GO Outdoors. We went back inside and Andrea and Matt couldn’t have been more helpful. They managed to find the bolts we needed from their display model so that we could get everything fitted and be on our way.
Throughout the whole experience, we were kept informed and Andrea and Matt did everything they possibly could to get the problem sorted for us.
It’s so refreshing to receive such genuinely helpful and friendly customer service. A huge thank you to the team at GO Outdoors Kidderminster — you really went above and beyond for us today. We’ll definitely be returning! ⭐️👏

Staff were really friendly and answered any questions we asked.

I'm still waiting for a reply to my email to customer service about a refund. I believe I was charged for an item I actually returned. I questioned this in store and was told it was correct. I emailed customer service to ask them to confirm I had been given the correct information and would receive a full refund but I'm still waiting.

I got my mountain bike from the Kidderminster branch specifically because Paul, the bike tech, was so knowledgeable and extremely helpful. When I was researching bike sizes and specs his help was invaluable and so I was prepared to drive from Cheltenham to Kidderminster to pick up my bike and with Paul's help. Thoroughly recommended. 5 stars

Had a wonderful experience today and got served by Dave R Fishing, he was so helpful and polite. X

Was served by and brilliant gentleman goes by the name of Dave r fishing

Was very helpful and polite

Kidderminster Branch - We found Dave on the fishing counter to be extremely helpful and knowledgeable, and also very friendly.
I had a problem with my card and another very pleasant member of staff called Edric came to our rescue and sorted it. Very pleased with our shopping experience.

Very friendly helped us out with some fishing gear dave was very professional & helpful :)

As a mum who wanted to buy her son some fishing equipment for his birthday to go with his fishing lessons and having NO Experience whatsoever, Dave R in the fishing department was fantastic.

Gave us lots of tips and advice and pointed us in the right direction and gave us lots of time. Left with more knowledge and a starting set up for my son.

What a GEM

Thanks Dave R
5*

Visited Go Outdoors in Kidderminster on 6th August and can’t thank the staff enough. Firstly it was a welcome change to see enough staff available and having the time to be proactive and asking how they can help visitors to the store. Once you explained what you were trying to achieve, we received first class information and guidance and was able to leave the shop with what we needed, very satisfied we had bought the products that suited us personally and the prices were extremely competitive. Special thank you to Besslem and Andrea for their attention, it made our experience at Go Outdoors really enjoyable.

Had a great shopping experience with Dave R Fishing. Lovely guy, relaxed service. That’s what keeps me coming to this store tbh.

I’ve had issues with online ordering via Go Outdoors in the past but this time everything was issue free, Hopefully they’ve listened to feedback and upped their game. I will definitely be buying more from the online store in the future :) As for the physical store the staff are excellent and helpful as they’ve always been, one of my favourite stores to visit.

I had a great experience in go outdoors today, served by Lynn who was very kind and helpful. Thank you!

Went into get some fishing gear for a trip on a budget. Was served by Martin who came over and asked if I needed any help without me having to ask he found me a better value rod than the 1 I was getting and helped me become a member. Also helped me find some batteries for bite alarms was very helpful.

Andrea was very helpful with fitting a pack and helping me explore options for gators. Great customer service and friendly staff.

Dave roberts (fishing dept) outstanding again 👌

Had great experience off Dave r fishing will definitely coming back

I do not understand why I can order a product online that is showing as being in stock, pay for it and then a couple of hours later I get an email saying that the order has been cancelled and money refunded?! It was particularly annoying as I bought two items that were on a multi save together only to be then told that one was no longer available and thus not getting the saving advertised.