You failed to acknowledge a single dumbell was delivered when you sell as a pair. Nobody contacted me from submitting an online form about half delivery. I had to ring to discuss and it was the stor... See more
Company replied
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See what reviewers are saying
Jimmy was a great help full of knowledgeable advice. He knew what he was talking about and provided a great experience shopping at Go Outdoors. He was kind, personable and humorous; I will definitely... See more
Company replied
I chose to go in store because I needed to find out about my size and what the trainers felt like;afterall what you see online doesn't always represent your needs. Matt, from the York road shop in LS... See more
Company replied
1st Festive Camping Trip. Lewis was really helpful and provided us with useful information on which tent would work for my daughter and friends first festival camping trip. We aren't a camping famil... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #63 of 121 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Leeds
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
York Road, LS9 9AA, Leeds, United Kingdom
- 01135 325903
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience at GO Outdoors…
I had a great experience at GO Outdoors Leeds today. Rhiann was professional, friendly, and provided top-notch customer service.
26 July 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Helpful employee
Liam was very helpful and knowledgeable. He made my shopping experience much easier, his product knowledge really helped me pick out the right sleeping bag for what I need. Thank you Liam!
26 July 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Lucy always had a smile on her face and…
Lucy always had a smile on her face and was a great help today for me and my friend
26 July 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Staff member Mark at the Leeds centre…
Staff member Mark at the Leeds centre was extremely helpful with me when choosing the right hiking boots and gave me so much advice on my upcoming trip to Scotland
23 July 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
A very pleasant experience with friendly staff!
The store was very clean and tidy! Lucy was very helpful when recommending walking boots and coats that would be appropriate for our needs and Kacey was very friendly and polite on the till :)
21 July 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Mike was brilliant very helpful what we…
Mike was brilliant very helpful what we wanted was not on display so he went in the stock room and found exactly what we were looking for at a price we couldn't believe.
Thanks Mike
19 July 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Leeds store
Went to the store recently and was served by Amy, she was very helpful and managed to save us £31 by getting us to join their loyalty scheme which is only £5 for the year
17 July 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Leeds
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful staff
Lewis was really helpful. He was knowledgeable and friendly. He listened to what I needed and made suitable suggestions.
6 July 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very good
Very good. Simple to click and collect, staff amazing and very quick and bonus as I can collect stuff when I need to go to leisure lakes for bike stuff
24 June 2026
Reply from GO Outdoors - Leeds
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Sam, Gemma and Lewis
Sam, Gemma and Lewis helped prepare with for my first hike and it was amazing! Sam used his initiative to help me without asking, Gemma was spot on about the shoes I needed and Lewis ensured I knew all the technical bit about my bag choice.
Thank you all, great service and knowledge
22 June 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Magnificent knowledge and service
I recently visited Go Outdoors on York road Leeds and was assisted by a brilliant sales associate Sarah Wise. She was super knowledgeable and helpful enabling us to make a well informed purchase decision. Will definitely be back again and cannot recommend Sarah enough.
22 June 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
GoOutdoors is an amazing place to an…
GoOutdoors is an amazing place to buy an outdoor equipment - quality stuff, friendly and competent staff and I would like to express kind regards to Kacey, who was absolutely amazing!
22 June 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Gil very helpful person if u have…
Gil is a very helpful person if u have any questions he will answer them for u brilliant customer service and very kind and friendly towards us from Callum and Lee
21 June 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
I usually purchase equipment for my…
I usually purchase equipment for my children's scouts camps, most of the time I'm just wandering around clueless with a kit list and end up asking for help and I always manage to find a staff member in no time and they are always super kind and help me with tonnes of advice that I'm forever grateful for. Special thanks to Lewis for patiently answering all my ridiculous questions!
12 June 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I went to the store recently to…buy walking boots for DofE
I went to the store recently to purchase some walking boots for my DofE expedition. I was struggling to find a good pair of shoes, and Mike was incredibly helpful in finding the right shoes. He was very polite, friendly, and knowledgeable, alongside providing great advice for the proper fitting of the shoes, and explaining the components of a good walking boot. Eventually I left with a very comfortable pair of shoes. Thank you Mike!
18 June 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Lewis was very helpful with my visit to…
Lewis was very helpful with my visit to store today to buy a pair of shoes. Thanks again
19 June 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Lewis was friendly and helpful
Lewis was friendly and helpful. He was able to recommend a walking boot for my specific requirements. Many thanks.
18 June 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Ask for Luke for anything Fishing 🎣
Luke helped us choose my 11 year old nephews first fishing rod and reel. Extremely helpful, knowledgeable and brilliant at explaining and demonstrating everything to him.
13 June 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I had an issue with my walking boots…
I had an issue with my walking boots that I’d had for a few months . Amy was very helpful and knowledgable and the boots were replaced with new ones.
8 June 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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