GO Outdoors - Lincoln Reviews 

2,596
TrustScore 5 out of 5

4.8

Former Dunelm Mills, Outercircle Road, LN2 4LA Lincoln, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I arrived at Go Outdoors in Lincoln with a friend a little while ago. She was interested in buying a tent. Euan was extremely helpful and very knowledgeable about the pros & cons of all the tents and... See more

Company replied

Rated 4 out of 5 stars

Ordered 3 Items: 2 chairs and 1 storage unit. Arrived at the campsite, went to build the storage unit, and half the components were missing!! --- ADDITIONAL INFORMATION Go Outdoors Linco... See more

Company replied

Rated 5 out of 5 stars

Owen spent time helping us decide on the best gas stove for our situation, ensuring we knew all options for gas and fully demonstrated how to set it up. Owen had great patience with us, remaining pro... See more

Company replied

Rated 5 out of 5 stars

Visited the Lincoln store 07.07.26. Special shout out to the staff and in particular Dave, who saw us ruminating over chairs, he was super helpful and super knowledgable. In fact we may have over stay... See more

Company replied


Company details

  1. #60 of 80 best companies in Camping Shop
  2. #63 of 123 best companies in Activewear shop
  3. #71 of 95 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #23 of 38 best companies in Running Shop

About GO Outdoors - Lincoln

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Former Dunelm Mills, Outercircle Road, LN2 4LA, Lincoln, United Kingdom

  • 01522 214001

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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4.8

All reviews

(2,596)

35,733 reviews in the last 12 months

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Rated 5 out of 5 stars

Good quality products at a low cost…

Good quality products at a low cost price to members

8 August 2026
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Buying a tent

I arrived at Go Outdoors in Lincoln with a friend a little while ago. She was interested in buying a tent. Euan was extremely helpful and very knowledgeable about the pros & cons of all the tents and their accessories! Samantha served us at the till and she was super helpful! Both made our trip very enjoyable! Thank you to them both!

6 July 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amy saved the day.

I was assisted by Amy who was brilliant, before that i'd struggled to find an assistant to help me. She's a credit to the store and without her this would have been a very different review

16 August 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Owen spent time helping us decide on the best gas stove for our situation, ensuring we knew all options for gas and fully demonstrated how to set it up. Owen had great patience with us, remaining professional, polite and helpful throughout.
We are really pleased that Owen was available during our visit, demonstrating exceptional customer service skills, they are an asset to Go Outdoors.

18 August 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant

Brilliant, I got advice from my local store on which trainers I needed, unfortunately they didn’t have the right size in stock so advised me to order online, easy simple process and the trainers are great. Thank you

10 August 2026
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jo and Fenton helped me choose a tent…

Jo and Fenton helped me choose a tent and advised amazingly. They were much help and very friendly. Would definitely recommend this store to others.

17 August 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Ordered 3 Items

Ordered 3 Items: 2 chairs and 1 storage unit.

Arrived at the campsite, went to build the storage unit, and half the components were missing!!

---

ADDITIONAL INFORMATION
Go Outdoors Lincoln saw my review and immediately contacted me. Fenton was fantastic; he dealt with the issue efficiently. Best customer service experience I have ever had.

The new Quest storage came in a box, fully packaged, whereas the previous one we had issues with just came in the storage bag.

10 August 2026
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thank you for taking the time to leave a review. We’re very sorry to hear that your camping trip was impacted by missing components from your storage unit. We appreciate how frustrating it must have been to discover this when you arrived at the campsite and were unable to assemble the item as expected.

Having reviewed your order, we can see that we were not contacted at the time to give us the opportunity to investigate or resolve the issue for you. However, we can confirm that the storage unit has since been returned and a full refund has been processed.

We apologise for the inconvenience caused and are disappointed that your experience did not meet the standards we aim to provide. We hope you'll consider shopping with us again in the future.

Kind Regards
GO Outdoors Customer Care

Rated 5 out of 5 stars

Bike tech grant

Grant in Lincoln brilliant bike tech always goes above and beyond top lad

14 August 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Joe and Zan were great at helping me…

Joe and Zan were great at helping me pick a bag.

12 August 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We visited recently and the staff were…

We visited recently and the staff were very good especially Owen Elsey who was very informative and helpful.

10 August 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My experience was made easygoing with…

My experience was made easygoing with the help from ZAN
Spot on !!!

10 August 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Happy with my purchases

Happy with my purchases, one item turned out to be out of stock 😏 took a little longer than expected - but overall happy with my purchase - thank you 🙏

30 July 2026
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for giving us 4 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited the Lincoln store 07.07.26

Visited the Lincoln store 07.07.26. Special shout out to the staff and in particular Dave, who saw us ruminating over chairs, he was super helpful and super knowledgable. In fact we may have over stayed our welcome in the car park … we did make our purchase and would recommend the store and their staff without question.

7 August 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helped by Dave

We were helped by Dave, he was very informative about the chairs we were considering and very patient as we deliberated if they were right for us. We may have deliberated for too long and may have gone over the parking time allowed, we will await the postman in the next week or so! All the staff we met were extremely friendly and polite, but Dave deserves a special mention as nothing was too much trouble.

7 August 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks Caroline at Go outdoors.

Just had a visit to lincoln go outdoors , assisted by Caroline.
She was absolutely excellent helping me understand hiking boots and what I needed and the differences between the vast range. I was dreading deciding before entering the shop , but I am now really happy and excited to wear my new Boots, armed with the information on how they support my feet and they are so comfortable !
Thanks so much !

5 August 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Experience

Great coverage, great range, great staff, great Scouting discount ... Thank You. Zan took care of our every need, before we even knew that we needed it.

5 August 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very nice people especially Zan and Jo

5 August 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent

Excellent! The staff on the ground were most helpful and polite and a special mention to Dave at Lincoln, who carried all items to car and was an absolute credit to the store. Thank you

3 August 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Is there a 6 out of 5 option

Is there a 6 out of 5 option? 😁 Went into Go Outdoors to get some walking boots and Zan was a fantastic support. She talked me through everything I needed to know and answered all my questions.
Walked out feeling confident that I had bought the right product.

3 August 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Service with a smile

Had to exchange a damaged item purchased at another store. Samantha was extremely helpful when I rang and checked Lincoln’s stock and put it to one side for us to collect.
On arrival at the store, she greeted us by name, and helped us swiftly with our return. We’d had to travel an hour and was grateful for all her help.

3 August 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

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