We wanted to buy two pairs of lightweight walking shoes today and were served by Harri. His attitude, service and knowledge were excellent, and he made us feel very welcome in the store. We are ple... See more
Company replied
Location
Switch locationLondon Road North 71, NR32 1LS Lowestoft, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was look after in a quick helpful polite manner. The boots I bought are of excellent quality. They are replacing an 8year old pair of treking boots. So walking regularly on all manner of surfaces... See more
While on a visit to Lowestoft I popped into Go Outdoors to have a browse! However with the friendly help of staff ,in particular Hilary. and her indepth knowledge of stock, I eventually left that stor... See more
Company replied
We'd bought a tent from Go Outdoors in Norwich but they didn't have the carpet to go with it. I phoned the Lowestoft store which was quickly answered by Harri. He was particularly helpful, checked the... See more
Company replied
Company details
- #55 of 78 best companies in Camping Shop
- #54 of 122 best companies in Activewear shop
- #58 of 94 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #6 of 7 best companies in Horse-Riding Service
- #22 of 39 best companies in Running Shop
About GO Outdoors - Lowestoft (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
London Road North 71, NR32 1LS, Lowestoft, England, United Kingdom
4.6
Excellent
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff and a good selection…
Very helpful staff and a good selection of footwear
20 July 2026
Reply from GO Outdoors - Lowestoft (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent in every way
We wanted to buy two pairs of lightweight walking shoes today and were served by Harri. His attitude, service and knowledge were excellent, and he made us feel very welcome in the store. We are pleased to say that we got exactly what we wanted. Thank you Harri
26 July 2026
Unprompted review
Reply from GO Outdoors - Lowestoft (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, great service and good prices.
2 June 2026
Unprompted review
Reply from GO Outdoors - Lowestoft (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Harri at Lowestoft store particularly helpful.
We'd bought a tent from Go Outdoors in Norwich but they didn't have the carpet to go with it. I phoned the Lowestoft store which was quickly answered by Harri. He was particularly helpful, checked their stock and put aside a carpet and ground sheet for us to collect. Very pleasant and helpful young man who's a credit to Go Outdoors.
25 April 2026
Unprompted review
Reply from GO Outdoors - Lowestoft (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Reply from GO Outdoors - Lowestoft (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Order a jacket it was to big so I went…
Order a jacket it was to big so I went to the local go outdoors with my recipe so I could get a smaller size got turned away saying I could send it back and get a refund and buy another one but they could not change it so they were happy for me to buy another jacket but not replace it so I won't be ordering any more gear from go outdoors again poor customer care very poor I only picked it up yesterday on the 24th of march it now the 25th very disappointed with your member of staff
25 March 2026
Reply from GO Outdoors - Lowestoft (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I visited the store in Lowestoft…
I visited the store in Lowestoft yesterday (12/03/26) and found it a good experience, the store was clean and tidy. The gentleman member of staff was very polite and was able to help me buy the right product for my needs.
12 March 2026
Reply from GO Outdoors - Lowestoft (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
My first experience in go out doors Lowestoft
Got some trousers had to try them on .very good selection all price ranges . Very helpful staff
4 February 2026
Unprompted review
Reply from GO Outdoors - Lowestoft (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful as always
Very helpful as always, perfect gloves for the conditions
5 January 2026
Unprompted review
Reply from GO Outdoors - Lowestoft (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Thanks Harri
Harri was really helpful today when I purchased some walking boots for my daughter. He wasn’t pushy and was patient with us. I appreciate his help. All the staff seemed friendly and welcoming.
9 November 2025
Unprompted review
Reply from GO Outdoors - Lowestoft (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff, as always.
Very helpful lady staff member helped me sort out sizing as I was buying for my partner.
27 October 2025
Reply from GO Outdoors - Lowestoft (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
The staff were very helpful & courteous
23 October 2025
Reply from GO Outdoors - Lowestoft (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Lowestoft (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Lowestoft (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Lovely shop with friendly helpful…
Lovely shop with friendly helpful staff. I was looking for a warm style jacket and the staff advised me on the best options.
11 October 2025
Reply from GO Outdoors - Lowestoft (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
The lady serving was very helpful
The lady serving was very helpful, she has worked here for several years and is a good team member!
11 October 2025
Reply from GO Outdoors - Lowestoft (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Helpful staff
Friendly, helpful staff.
The lock on the fitting room door was difficult to use, otherwise a pleasant shopping experience.
8 October 2025
Reply from GO Outdoors - Lowestoft (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Service at Lowestoft was outstanding
Service at Lowestoft was outstanding
And the garment appears to be of good quality
8 October 2025
Reply from GO Outdoors - Lowestoft (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Happy customer.
I was very pleased to have purchased 2 shower proof coats that were reduced. They fit well and in nice colours. So pleased I joined the Outdoor club.they would have been full price otherwise. I look forward to buying more bargains.
1 October 2025
Reply from GO Outdoors - Lowestoft (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent Staff, excellent goods, excellent prices.
Fantastic staff in the Lowestoft branch, they know their subject matter and are helpful, polite & ready to answer any enquiries no matter how daft. The items are good quality, fairly priced. It's my go to shop for all my outdoors needs. 100%
2 October 2025
Reply from GO Outdoors - Lowestoft (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.