I've had the best experience shopping at the Macclesfield branch but sadly this store is set to close in January. As a family it's an in-joke about 'do we need anything from Go Outdoors' as we're... See more
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See what reviewers are saying
Having 2 attempts to get correct replacement part for tent, one incorrect, another correct part but missing valve screw, decided to have delivered to Macclesfield branch. Helpfull and friendly service... See more
Company replied
I purchased my order on line. I found the website hard to use as it kept charging full price for the garment and not recognising my membership number I have been a member for a couple of years now.... See more
Company replied
We were served by Ethan at a recent visit to GoOutdoors. Everyone in this store is superb - knowledgeable and helpful, with a great sense of customer service. Ethan was no different and helped us with... See more
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Company details
About GO Outdoors - Macclesfield (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
45 Mill Street, SK11 6NE, Macclesfield, United Kingdom
- 01625 460197
4.9
Excellent
971 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great!
Quick delivery of competitively priced item to store. Polite, helpful, knowledgeable staff.
12 October 2026
Reply from GO Outdoors - Macclesfield (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great experience
Great experience visited GO outdoors today found staff very friendly. Chloe and Anders were very helpful and knowledgeable and the article I purchased. It's a shame the store is due to close. Will leave very little choice in Macclesfield to select outdoor clothing etc. I like to visit shops to see what I'm buying rather than relying online purchases.
12 October 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service from Ethan
19 September 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Olly: Macclesfield branch
Olly in the Macclesfield branch is both helpful and kind. He goes above and beyond in order to help me. I appreciate him.
Thank you, Olly.
17 September 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent service from Anders today…
Excellent service from Anders today helping my day get the right walking boots
Such a shame the store is closing a big loss to our town and also for the Dedicated staff
15 September 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The member of staff Anders was very…
The member of staff Anders was very helpful and very pleasant to chat to
16 September 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service. Store had exactly what we wanted and nothing was too much trouble for Chloe who served us
15 September 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent staff
Excellent staff. Really helpful particularly Olly. Such a shame the store is closing
6 September 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Knowledgeable and helpful staff
We were served by Ethan at a recent visit to GoOutdoors. Everyone in this store is superb - knowledgeable and helpful, with a great sense of customer service. Ethan was no different and helped us with our purchases. It's such a shame that this store is closing down.
19 August 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Well stocked store, helpful staff
The staff were really friendly and helpful even though rhe shop was so busy.
It's great having Go Outdoors in Macclesfield, as we are local to the countryside it is useful to get your gear without having to travel/go online.
29 August 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great Customer Service
Excellent Customer Service provided by Ethan. He was very knowledgeable & gave great advice on walking boots.
20 August 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service
We went in to buy my son a pair of hiking boots. The assistant, Anders, was incredibly helpful and kind to my son and even gave him a few tips on how to lace them correctly. Brilliant service
6 August 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
I shopped in the Macclesfield store…
I shopped in the Macclesfield store today. Only was extremely helpful in helping me with my purchase. Am excellent shopping experience.
21 August 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Ethan is amazing
Ethan is amazing. He brightened our day with his knowledge and expertise!
21 August 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I've had the best experience shopping…
I've had the best experience shopping at the Macclesfield branch but sadly this store is set to close in January.
As a family it's an in-joke about 'do we need anything from Go Outdoors' as we're passing...
We always do!
I enjoyed the banter with staff and they know us personally from our repeat custom.
Newcomer Harley is especially helpful and diligent, always smiling and easy to converse with. Hoping everyone finds a new job and work family as nice as this one.
20 August 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The store had what I wanted in stock
The store had what I wanted in stock, which was great as I don't like having to order things on-line.
I was served by Ethan, who was friendly and helpful. No pressure to buy.
10 August 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very good
Very good, helpful service from Olly when I bought some trainers today
7 August 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Go camp
Service was very good, demos were given of the item me and my child were interesting in.
Anders were a great help and not interesting in physical cold selling. He was warm hearted, encouragable, helpful, straight forward, could relate to our experiences. Would defo recommend Go Outdoors macclesfield
3 August 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great service
Olly was knowledgeable and helpful as well as being very polite and welcoming.
1 August 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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