VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... See more
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See what reviewers are saying
I bought a leatherman in June but when I used the small screwdriver the end broke off. I phoned the Norwich store and explained. I was told to ask for Shaun. When I arrived he was very welcoming and... See more
Company replied
I was helped by Sean L, I wasn’t sure if an expensive coat was justified for one day on Ben Nevis, Sean explained my options with the types of clothes available and I ended up finding a sensible solut... See more
Company replied
Took a bit of searching to find the items we were after and had to wait a while to pay as only one person on the tills. We were served by a very helpful and informative Sophie who showed great patienc... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #63 of 122 best companies in Activewear shop
- #68 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Norwich
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
City Trading Estate, NR2 4TQ, Norwich, United Kingdom
- 01603 574399
4.8
Excellent
3k reviews
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Reply from GO Outdoors - Norwich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Although we were unable to get the…
Although we were unable to get the paddle board we wanted as it was out of stock, Laura advised us how to order online and gave us the special code to get the extra discount due to our Camping & Caravanning Club membership.
She advised us where was best to try out our boards and advice on licensing payments.
Although the code did not work ultimately she advised us to bring in the receipts and it would be refunded in store.
Great customer support Laura.
2 July 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks so much for the 4 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Sophie was pleasant and patient while I…
Sophie was pleasant and patient while I fumbled about with my payment.
Thank you.
1 July 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great choice and at reasonable prices…
Great choice and at reasonable prices especially when you are a member.
2 July 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Collection ready in minutes
Collection ready in minutes. Staff member informed other staff by radio that I was collecting my tent so they wouldn't stop me talking it out.
Nice to see staff mindful of shoplifting🤷
24 June 2026
Reply from GO Outdoors - Norwich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Friendly helpful knowledgeable staff…
Friendly helpful knowledgeable staff (Laura). Thankyou
2 July 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The store had exactly what we wanted…
The store had exactly what we wanted and we were able to try everything on to make sure the fit was right.
We were served by Laura at the till and she asked about our eligibility for any further discounts on top of the Go Outdoors discount card, which was helpful.
30 June 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Norwich
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Extremely helpful staff on the checkout.
Extremely helpful staff on the checkout.
29 June 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
I was served at the till by Laura today…
I was served at the till by Laura today she was brilliant her customer service was impeccable helped with everything I needed
30 June 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Staff were very helpful
Staff were very helpful, answered my questions when I had them.
Laura who served me at checkout was helpful regarding renewing my loyalty membership and then added my blue light discount on as well.
29 June 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great shop
Great shop, found exactly what we were looking for!
Laura was really friendly and helpful at the til, very happy customers :)
30 June 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Served by Laura today
Served by Laura today. She was very polite and pleasant.
29 June 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Nice store well set out
Nice store well set out. Asked man in bike section very helpful got what I wanted. Then asked Laura on tills. Well on most things and was helping all were to go. Asked if I had everything I needed. Yes and more
29 June 2026
Unprompted review
Reply from GO Outdoors - Norwich
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Annie at the Norwich store was very…
Annie at the Norwich store was very helpful today. She spent time listening to what type of walking boot I was looking for and brought several pairs for me to try. First class service from Annie. The boots I have are doing the job well. Many thanks.
27 June 2026
Unprompted review
Reply from GO Outdoors - Norwich
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Laura was lovely and polite and helped…
Laura was lovely and polite and helped us save £15 off our purchase today!
29 June 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Was …buying bike accessories
Was served by Paul today because needed some advice on bike accessories very helpful also showed me on his bike how to fit the bike lock to the frame
27 June 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Quick, easy, seamless.
We were served by Annie today and buying a child’s bike helmet. We were able to find what we needed quickly and everyone was knowledgable and friendly. At the till, Annie helped us with our new membership which I had bought online but wasn’t quite ready yet. We were still able to get the discount. We plan to go back - quick, easy, well stocked, seamless.
27 June 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great service
Laura was incredibly helpful today, thank you - 5 stars for her!! More sizes are needed please…teenage boys outgrown kids clothes and first men’s size is generally a 30” waist….more options of 28” needed please!
And 1 star for Go outdoors having staff working in this heat with no air conditioning!! Water literally running down my back waiting at an incredibly slow check out so can’t imagine how staff are coping!
26 June 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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