GO Outdoors - Oxford Reviews 

1,721
TrustScore 5 out of 5

4.8

426 Abingdon Road, OX1 4XN Oxford, GB


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Rated 5 out of 5 stars

Had everything that I needed plus so much else. Being disabled I needed an assistant after we had browsed in the area that interested us. An assistant was hard to find but, when found, was extremely... See more

Company replied

Rated 1 out of 5 stars

Staff just chatting. Laughing at customers in their faces and not taking work seriously.

Company replied

Rated 5 out of 5 stars

The whole team there, but in particular Paul, we’re extremely sympathetic and helpful in replacing sleeping bag that I’d bought online click and collect through another store. On opening it I found it... See more

Company replied

Rated 5 out of 5 stars

My daughter is shortly going to travel in the far east for the next 6 months or so. She needed suitable equipment for this and her subsequent overseas research projects in support of her future as... See more

Company replied


Company details

  1. #61 of 80 best companies in Camping Shop
  2. #63 of 122 best companies in Activewear shop
  3. #68 of 92 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #22 of 37 best companies in Running Shop

About GO Outdoors - Oxford

Written by the company

Order Queries

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Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 426 Abingdon Road, OX1 4XN, Oxford, United Kingdom

  • 01865 411020

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,721)

35,808 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laura was really helpful and nice.

13 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent stock selection very well…

Excellent stock selection very well laid out.
We were served by Laura who was friendly and very helpful. We stay on the campsite next door several times a year and will definitely visit this store again

13 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking boot fitting

Very pleased with the level of service I got today from Luke and Billy. I had particular requirements for a pair of walking boots. Tried on about eleven different pairs looking to find a wider fit for the toe box. With their help I eventually found the ideal pair.

Thanks guys. Very happy
Regards, David

11 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Was able to take my dog in with me…

Was able to take my dog in with me which was great he didn’t buy anything but was happy help me choose a few items

11 November 2023
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good selection of climbing equipment

Good selection of climbing equipment. Liam was very helpful!

10 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Victoria was awesome excellent customer…

Victoria was awesome excellent customer service really helpfull.

11 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Professional rucksack fitting

Served by Paul in Oxford for a backpack fitting. Super helpful and professional. Took loads of time to explain the options and put weights in the bags to help give a real sense of how they felt. Excellent stuff.

11 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from Tomas

Tomas was professional, efficient, super-helpful and pleasant!

11 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I visted the go outdoors store on…

I visted the go outdoors store on wednesday and was served by a girl called Lucy on the tills, she was extremely friendly and informative with helping me get further discount with my blue light card. It is so nice to experience this high level of customer service and Lucy is a credit to the store.

8 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely friendly efficient store

Excellent service from Helen over the phone. Helen happily checked over the item, and reserved it for collection in store. Very smooth process & lovely friendly, helpful team at this store.

9 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Looks abandoned but very well stocked!

Blink and you miss it on the road, looks dilapidated and abandoned from the outside but amazingly well stocked on the inside and incredibly friendly and helpful staff - thanks Mirelle! 👍🏻

9 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had a great shopping experience…

Had a great shopping experience today in Oxford store. I was served on footwear by Lucy, who was very attentive and helpful despite it being busy and sounding like she had lost her voice! I walked away with a pair of Keens that she recommended. I was also served on the tills by a young chap who was just as helpful at checking if my membership was still in date. Thank you, I will be back again.

8 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Josh W was extremely patient and…

Josh W was extremely patient and helpful. This resulted in me finding a really good fitting jacket in my favourite colour, which I purchased and am very happy with. Thank you to Josh W.

8 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Good discounts

As always negotiating the aisles was difficult due to them being narrow and items that had been looked at not being placed fully back in place. Having said that my wife and I both found what we were looking for and are pleased with our purchases. Greeted at the checkout with a lovely smile from Laura.

1 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Hello John,

Thanks for the amazing review!

I am delighted to hear that you are happy with our service and also apologise that you may found difficulty accessing the aisles.

We hope that you continue to shop with us.

Kind regards,

Maria,

GO Outdoors Online Reviews Team.

Rated 5 out of 5 stars

Fantastic customer service

I'm so impressed with the customer service received from Louis, today. He was very knowledgeable and helpful. The store has a large choice of products and I'll definitely use this store again. Thanks Louis.

6 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Liam and Louis were awesome

Liam and Louis. Just super-helpful. Found exactly the right footwear to get my son though his DofE silver expedition blister free. Much appreciated

19 September 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking Shoes

I visited in order primarily to look at walking shoes. We met three staff members who were all friendly, courteous and helpful. One in particular (Louis) helped me as I searched through the excellent range of shoes, which spanned a wide range from inexpensive to high quality. Louis was very patient and knowledgeable about the advantage and disadvantages of the different makes, and provided excellent advice about selecting and caring for walking shoes. Overall the store had a good selection of outdoor gear at sensible prices.

6 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great store

Great store. Kind and knowledgeable staff.
Fin worked hard to make sure I had the best experience possible.

6 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Gave great advice about equipment and couldn’t have done more to make sure we were happy. Then Ben on the checkouts was excellent too!

5 November 2023
Unprompted review
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great products

Great products, good price, friendly and helpful staff

4 November 2023
GO Outdoors - Oxford logo

Reply from GO Outdoors - Oxford

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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