We went into the Peterborough branch to purchase our first tent. We’re complete beginners and added to that I’m a full time wheelchair user which comes with its own complications. We asked to speak wi... See more
Company replied
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See what reviewers are saying
Went in looking for a technical hiking boot for Kilimanjaro. Jackie was very helpful in identifying the perfect boot, even though my sizing was tricky due to normally needing a half size. She was pati... See more
Company replied
Very pleasant young man on the tills, was very helpful with answering my enquiries. Shop set out nice. Staff helpful, bought a couple of items but the tent we wanted remained out of stock unfortunatel... See more
Company replied
Most of your staff were extremely helpful but this was let down by the person that checked us out. She charged us for a new bottle of gas (£30 pound extra) and when we raised the issue there were no a... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #63 of 121 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Peterborough
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Saville Road, Westwood, PE3 7PR, Peterborough, United Kingdom
- 01733 797038
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great shopping experience
Great shopping experience. Very helpful staff, especially Tom.
28 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff…
I bought a pair of walking boots and needed to try on many pairs before I found the right pair for me. Tom was exceptionally helpful, knowledgeable and patient. Individual service makes all the difference.
28 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Tom could not have been more helpful
Tom could not have been more helpful. Patient, informative and friendly. An asset to your company.
28 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
The guy in the bike department was…
The guy in the bike department was brilliant .he sorted my bike very quickly would recomend this to anyone
28 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Five star service
Visited this store last night and want to say absolute five star service from Matt he was brilliant with helping my son to choose walking boots, he chatted directly to him, was pleasant, funny and just overall great! He is a credit to the store. Also want to give a shout out to the girl who was on the till that evening didn't catch her name (dark hair) she was lovely and also a credit to the store. Always a clean, tidy, well set out store.
26 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Julia & Katie were so friendly &…
Julia & Katie were so friendly & helpful, we absolutely love Go Outdoors !
15 January 2026
Unprompted review
Reply from GO Outdoors - Peterborough
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff.
Laura Ng went out of her way to be helpful.
Very impressed.
26 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Laurangt Sue was such a superstar today…
Laurangt Sue was such a superstar today and made my day with her friendly attitude. I had a query with some binoculars and she could not do enough to help me. She was approachable and resolved my query really easily. Thank you - you are a brilliant example of customer service and put a smile on my face for the rest of the day!
25 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Sue Gordon gave expert advice on…
Sue Gordon gave expert advice on walking boots for DofE and was incredibly helpful on all things DofE
25 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Peterborough
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very good service at GO Outdoors…
Very good service at GO Outdoors yesterday. Sue Gordon was particularly helpful and she certainly knew her stuff when it came to walking shoes & related equipment.
19 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Click and collect plus
Bought the awning rail extension online and had a great experience in store collecting it. Very pleasant and professional member of staff served me.
12 March 2026
Reply from GO Outdoors - Peterborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Orders kept getting cancelled
I ordered a coat 3 times and every time the order got cancelled, went to a store an hour and a half Away as they said they had one in stock, yet again nothing when we got there. ( I tried ringing before hand but no answer)
11 March 2026
Reply from GO Outdoors - Peterborough
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful staff.
We were served by Jackie who was very helpful. She provided lots of helpful information. I would have given 5 stars if there had been more stock of different sizes of shoes.
17 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Susan was particularly helpful
Susan was particularly helpful and attentive to my needs and requirements today. She went the extra mile and nothing was too much trouble. Marvellous
12 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great experience shopping for a hiking boot
Sue Gordon was extremely helpful today she literally spent over an hour helping me get the right hiking boots her breath of knowledge is impeccable if you want great customer service and someone that easy to talk to and understand your needs then please speak to sue! She is a credit to herself and to the store. Thank you
12 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Phoned ahead to check stock of walking…
Phoned ahead to check stock of walking boots in my size. Once in store attended to by Jackie who was extremely attentive and helpful .
10 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Outstanding service from Sue Gordon
Title: Excellent service from Sue Gordon
Review:
I was assisted by Sue Gordon and she was one of the nicest, most attentive and hardworking professionals I’ve encountered in a retail environment. She took the time to listen carefully, provided helpful advice, and made sure I found exactly what I needed without any pressure. Her knowledge of the products and genuine willingness to help made the whole experience straightforward and enjoyable. Excellent customer service and a real credit to the team at GO Outdoors Peterborough.
8 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent experience
I went with my daughter and Sue Gordon was amazing in helping us figure out the right kit for DofE. She was very knowledgeable and kind and gave us a good insight in the available options. We are thankful to her for giving us a very positive experience.
8 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sue was very helpful
Sue was very helpful and we would definitely shop there again
8 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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