Came in today to get things for a camping trip olly took me around the whole shop gave me expert recommendations for everything answered every single question i had in full detail. Kohanna served me a... See more
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The store had a great range of gear perfect for any outdoors goer. We especially were impressed by the kindness and amazing customer service given by Olly. When I was struggling to find a pai... See more
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I didn't like that after ordering and paying there was an item out of stock and refunded. Thought once its ordered it would be there . Also if you fund someone that actually knows what your talking a... See more
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Looking for a strong sole on a walking boot as I cover approx 6miles a day a mix of concrete/grass and soles don’t appear to last me long. Kojo was very knowledgeable and helpful around finding that... See more
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Company details
About GO Outdoors - Preston
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Deepdale Retail Park, PR1 6QY, Preston, United Kingdom
- 01772 349669
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from GO Outdoors - Preston
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Really good service
Really good service, my items were ready for pickup within 4 days.
Really nice friendly staff in store.
30 September 2026
Reply from GO Outdoors - Preston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very helpful staff😊
7 September 2026
Reply from GO Outdoors - Preston
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent service!
We visited your store at Deepdale in Preston, Lancashire. The staff were absolutely fantastic. Really helpful and went above and beyond. Would highly recommend. :)
19 September 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I received incredible customer service…
I received incredible customer service from Keiran and Amber. I had an issue and they resolved it quickly and were super helpful and knowledgeable. Thank you again
30 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great selection of outdoor gear
Great selection of outdoor gear and friendly staff !
7 September 2026
Reply from GO Outdoors - Preston
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Preston
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Cheaper products when your a member…
Cheaper products when your a member which is very helpful when I couldn't find what I wanted staff went out of there way to find it for me
6 September 2026
Reply from GO Outdoors - Preston
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Mark from Preston
Mark was very happy to help. He was very informative on the items that we wanted to buy, even carried our items downstairs to the till and then out to the car.
7 September 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff
Mark was extremely helpful and carried the tent to the till and then out to the car. He was very informative on other items we were looking for too.
7 September 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great stock
Great stock , bought two jumpers, gave them to the cashier he took of the tags & just dumped them down on the counter left in a crumpled mess. Not impressed.
8 September 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Great customer care
Great customer care . Jackson from the Preston deepdale store was very attentive and patient as I tried a few pairs of hiking boots. Asked a few questions and Jackson was very fluent and knowledgeable with his answers. He catered for me twice, as I was unsure of the boots the 1st time I went to the store. An hour later I asked to try a pair of boots on again when I returned from looking in other shops. Jackson was very courteous and helpful. Bought the boots and I'm very happy with them.
Thanks Go Outdoors.
6 September 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Poor communication …
Still haven’t received membership card…!
No communication that purchase was ready to collect in store….!
26 August 2026
Reply from GO Outdoors - Preston
Thank you for taking the time to share your feedback.
We're sorry that you did not receive communication advising that your order was ready to collect. Having reviewed the order, we can see that it has now been successfully collected, but we appreciate how frustrating the lack of update would have been.
Regarding your membership card, these can take up to 15 working days to arrive and we are currently still within that timeframe. If it has not arrived after 15 working days, please pop into your local store and our team will be happy to arrange a replacement physical card.
Please be assured that you can still access your membership discount in the meantime by logging into your account online before checkout, or by providing the email address or billing postcode linked to your account when shopping in store.
We appreciate your patience and thank you for your understanding.
Kind Regards
GO Outdoors Customer Care.
Swift Experience Knowledgeable Staff
Came in today to get things for a camping trip olly took me around the whole shop gave me expert recommendations for everything answered every single question i had in full detail. Kohanna served me also on tills she did it all very quick made conversation and was very polite and even packed the bag i had. Both credits to the store and will definetly visit again.
4 September 2026
Unprompted review
Reply from GO Outdoors - Preston
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very poor
Very poor, took payment for an item that turned out to be unavailable after 9 days no online update as unavailable or out of stock.
After 2 weeks a refund appears unannounced very poor communications as I had recd emails saying ready to collect when item was unavailable. Disappointing.
24 August 2026
Reply from GO Outdoors - Preston
Thank you for taking the time to leave a review. I am very sorry for the experience you've had and the frustration this has caused.
Having investigated your order, it appears that the collection notification was not successfully received, meaning you were unaware that your item was available for collection. As the parcel remained uncollected, it was automatically returned and refunded in line with our collection process.
I completely understand your disappointment, particularly after receiving inconsistent updates and then a refund without a clear explanation. We should have communicated more effectively throughout, and I apologise that we fell short on this occasion.
Thank you for bringing this to our attention. Your feedback has been noted and will help us improve both our communication and customer experience going forward.
Kind Regards
GO Outdoors Customer Care.
Great service knowledgeable staff and…
Great service knowledgeable staff and helpful with my order
31 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Best customer service.
The store had a great range of gear perfect for any outdoors goer.
We especially were impressed by the kindness and amazing customer service given by Olly.
When I was struggling to find a pair of hiking shoes he came over offering assistance making sure to find out all my needs for the shoes. He then went into the back and bought out multiple shoes he highly recommended in my size. He was very patient and always happy to help with any questions I had, which I highly appreciated.
30 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Kohana was amazing on tills and handled…
Kohana was amazing on tills and handled everything patiently will describing product information to the best quality. She truly made my shop today and gave me a memorable experience in store. She deserves recognition for her hard work and customer service ability!!!
28 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Arctic expedition
I had a small shopping list for an Arctic expeditionary cruise and I was given lots of patient advice from three different assistants. I’m very happy with my purchases.
25 August 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Preston
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
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