Great service in my store at Scarborough...easy to return / exchange on line items for different size. Also the store staff are super helpful and friendly, Great selection of camping equipment stock... See more
Company replied
Location
Switch locationNewborough 84-85, YO11 1ET Scarborough, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything was done quickly and ready to be collected. No issues at time of collection. Only issue is new membership card etc has still not been received. This is a good two weeks now. To be followed... See more
Company replied
Today we were served by a lovely guy called David. He was so helpful and gave us lots of advice about which walking boots for a Duke of Edinburgh expedition. He was very patient and kind (hunting dow... See more
Company replied
Sam and Syrona were both very helpful and full of knowledge. Even though my experience of trying to log in to the website with usernames and passwords befuddled me, Sam scanned my membership card... See more
Company replied
Company details
- #61 of 81 best companies in Camping Shop
- #62 of 123 best companies in Activewear shop
- #68 of 93 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #23 of 37 best companies in Running Shop
About GO Outdoors - Scarborough (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Newborough 84-85, YO11 1ET, Scarborough, England, United Kingdom
4.6
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sam was very helpful and extremely…
Sam was very helpful and extremely patient in helping us purchase the most suitable items for us
15 January 2026
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service, hard to beat!
I had the distinct pleasure of being looked after by a young gentleman named David earlier today. He was extremely helpful and attentive without my feeling as though I was being smothered. He is a credit to your organisation in my opinion.
4 January 2026
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent staff Sam & Luke
Excellent staff everytime I go in, Sam & Luke were very helpful they made me feel so comfortable & at ease.
5 December 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Served today by Sam
Served today by Sam, who was very helpful and friendly, and made finding the right item easy.
Very happy with coat, which is lightweight but warm and waterproof.
20 November 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great Scarborough staff and love my new coat!
The Scarborough staff were amazing the other day when I visited. Really bubbly, outgoing and extremely helpful! So chuffed to have been treated like a real person by staff that were knowledgeable and they helped me find exactly what I needed. Very pleased with my new coat.
10 October 2025
Reply from GO Outdoors - Scarborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Scarborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
knife
I went in to buy a knife and was told I could not buy one . I asked why are they I the shop then. And she called the next customer
Which i thought was rude
She had curly hair
By the way I am 61 years old.
The shop was at Scarborough
I will not go to shop again unless I get apologised to.
5 October 2025
Reply from GO Outdoors - Scarborough (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I needed to replace a pair of Meindl…
I needed to replace a pair of Meindl walking shoes that had failed stitching and went to the Scarborough branch. Luke and the other staff were all very helpful and knowledgeable and I ended up with some Merrell Moab 3 GORE-TEX. Very happy with them so far.
Thanks.
24 September 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful, knowledgeable staff
Sound advice helped me choose two very good products.
22 September 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Old age strikes ,Go Outdoors to the rescue
So, I'm not much of an outdoors type person which means I don't visit shops like this often. Also, I'm not from Scarborough (I guess a lot of people aren't given that it's a holiday destination) and although I am a northern lass myself, the people of Yorkshire have been a delight during our stay just down the coast, David and Sam who served us excelling on that front. As an exercise on customer service they were brilliant. Helpful, knowledgeable, polite, personable ..... a big help when I was completely out of my comfort zone. I bought exactly what I needed at a good price thanks to enlisting in the Go Outdoors club. It's not the biggest or fanciest shop but that doesn't matter if you have good staff. Thank you both and thank you Go Outdoors.
17 September 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service
Excellent service by David - v patient as I tried on a load of walking shoes and he gave great advice - thank you David!
20 September 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Could not have received better customer…
Could not have received better customer service. Helpful and attentive without the hard sell.
19 September 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great experience
Lovely little store had what we was looking for so that was brilliant.
19 August 2025
Reply from GO Outdoors - Scarborough (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Go outdoors experience
My experience at go outdoors was great the staff were polite and attentive and everything was easy to find.
8 September 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
great customer service
great customer service - friendly and helpful
11 September 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Been in today to get a carrier for my…
Been in today to get a carrier for my little girl and just wanted to pop a comment on to say how great the ladies in the shop were. Thank you Syrona and Evie!
30 August 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Luke was professional
Luke was professional, knowledgeable and friendly. Thank you
17 February 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Pleasant and friendly staff member who…
Pleasant and friendly staff member who helped us to apply for the go outdoors card. He was very patient and gave us information on how the card works.
20 August 2025
Reply from GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great little shop that has a bit of…
Great little shop that has a bit of everything inside, I needed a replacement double inflatable mattress for my daughters who were on holiday with us. I had tried different shops in Whitby with no luck and this shop was just around the corner from the car park in Scarborough.
20 August 2025
Reply from GO Outdoors - Scarborough (Express)
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Scarborough Express
Been in twice while staying up here and Sam served us both times she was very helpful finding my account and getting us the last minute items needed for our camping trip
20 August 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.