Staff were helpful when I had a problem registering my new loyalty card. I was also happy with the speed of click and collect when the item I wanted wasn't in my local store.
Company replied
Location
Switch locationNewborough 84-85, YO11 1ET Scarborough, England, GB
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See what reviewers are saying
Online ordering for Click & Collect at my local store was very easy. However when I hadn't heard anything about collecting my order after a week, I rang the store who confirmed that my order had been... See more
Company replied
Great service in my store at Scarborough...easy to return / exchange on line items for different size. Also the store staff are super helpful and friendly, Great selection of camping equipment stock... See more
Company replied
Today we were served by a lovely guy called David. He was so helpful and gave us lots of advice about which walking boots for a Duke of Edinburgh expedition. He was very patient and kind (hunting dow... See more
Company replied
Company details
About GO Outdoors - Scarborough (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Newborough 84-85, YO11 1ET, Scarborough, England, United Kingdom
4.6
Excellent
118 reviews
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Helpful staff
Staff were helpful when I had a problem registering my new loyalty card.
I was also happy with the speed of click and collect when the item I wanted wasn't in my local store.
28 September 2026
Reply from GO Outdoors - Scarborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Merrell shoes
The sales assistant, Sam, gave good advice, enabling me to choose the correct size of shoe. Nothing was too much trouble: she was very helpful and courteous. Thank you.
25 September 2026
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Membership card not received
Everything was done quickly and ready to be collected. No issues at time of collection. Only issue is new membership card etc has still not been received. This is a good two weeks now. To be followed up..
31 August 2026
Reply from GO Outdoors - Scarborough (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service in my store at…
Great service in my store at Scarborough...easy to return / exchange on line items for different size. Also the store staff are super helpful and friendly,
Great selection of camping equipment stocked also.
17 August 2026
Reply from GO Outdoors - Scarborough (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Scarborough (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Syrona was excellent as always.
Syrona was excellent as always.
Always happy and helps you out a lot.
18 August 2026
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Visited twice at the weekend and Sam…
Visited twice at the weekend and Sam was excellent very friendly, happy and helpful.
We need more Sam’s in the world.
17 August 2026
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Evie & Sam were excellent with an old bloke
Evie & Sam were excellent in dealing with me as an 85 year old trying to choose a pair of trainers. They were patient and efficient. I signed up as a Member and will probably go again. Pity that Head Office can't supply them with a shoe horn !!
14 August 2026
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful staff
Great service from Sam, very helpful sorting out a manufacturing fault in a pair of trainers bought recently. The Scarborough Express store is really useful.
12 August 2026
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Ordered 08.08.w6 still got no items to…
Ordered 08.08.w6 still got no items to pickup form store. Today 12.08.26
4 August 2026
Reply from GO Outdoors - Scarborough (Express)
Thank you for your review.
I am sorry to hear that you was still awaiting notification to advise your order was ready for collection 5 days after placing the order.
After checking your order I can see that this was placed on a Click & Collect Standard service which is 3-5 working days.
I can see that you have now collected within the expected delivery timeframe.
Kind regards
Go Outdoors Customer Care Team
Great range
Great range, excellent service. Sam and Syrona were very friendly approachable and helpful.
23 July 2026
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Ordering easy but glitch with collection....
Online ordering for Click & Collect at my local store was very easy. However when I hadn't heard anything about collecting my order after a week, I rang the store who confirmed that my order had been there for a number of days! Apparently there is an issue if customers are not emailed when the order has left the warehouse and marked as being dispatched. Hopefully this will not happen on my next order!
7 July 2026
Reply from GO Outdoors - Scarborough (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
First visit to this store and…
First visit to this store and immediately impressed by the range and quality of products on offer. Brilliant staff, very helpful and knowledgeable. Will definitely be back.
26 July 2026
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Evie and Syrona were in tune with my…
Evie and Syrona were in tune with my needs and gave full attention to providing excellent service.
The value for money of the products purchased is also excellent. I can’t thank them both enough for pointing me in the right direction.
They know I’ll be back!
Roger G.
Whitby
23 July 2026
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Scarborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Satisfaction.
Ive been into Go Outdoors today and been thoroughly well looked after by M Hayle Bei, made my visit easy, nothing was too much trouble, the staff here are fabulous.
Its nice to feel like a valued customer when some companies just want to take your cash. Anyway, it was refreshing to be so well looked after, great service.
The products I bought were top notch, really good quality, I am very happy with my visit.
Lastly, the prices were spot on too, great value wins for me, every time.
4 July 2026
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great customer service by Syrona
Great customer service by Syrona, friendly & not pushy at all. Great product Merrell, . Highly recommend shop & product.
25 June 2026
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Go outdoors was recommended to us by a…
Go outdoors was recommended to us by a friend and it didn’t disappoint.
Luke who served us was knowledgeable and friendly and we came out with just what we needed.
We will be back
25 June 2026
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service from David who helped me with my purchase of 2 pairs of trainers. Good selection in stock to choose from.
24 June 2026
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Evie help me pick out my shoes and…
Evie help me pick out my shoes and helped us a lot with everything and Luke was very patient and made sure we got the most discount we could and was also very helpful in general
11 June 2026
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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