GO Outdoors - Scunthorpe Reviews 2,296

TrustScore 5 out of 5

4.9

Dudley Road, DN16 1BA Scunthorpe, GB


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See what reviewers are saying

Rated 5 out of 5 stars

A very large shop with everything laid out compressively, making it easy to find what you want. We were helped with our footwear selection by Amy who helped despite a very busy stock order, and at t... See more

Company replied

Rated 5 out of 5 stars

Maxine went above and beyond in her helpfulness. I shop there regularly and always deal with supportive staff. It's important to go into a store in order to actually see all the stock available. It's... See more

Company replied

Rated 5 out of 5 stars

My husband needed walking shoes and I needed a lightweight waterproof. We both found what we were looking for, and my husband got the only pair of his chosen boots in his size, thanks to the efforts... See more

Company replied

Rated 4 out of 5 stars

I went into the store due to problems placing an order on the new website. None of my details had transferred over, including my membership card info. I am giving this 4* review due to the help Paul g... See more

Company replied


Company details

  1. #52 of 84 best companies in Camping Shop
  2. #43 of 127 best companies in Activewear shop
  3. #46 of 105 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #5 of 7 best companies in Horse-Riding Service
  6. #19 of 41 best companies in Running Shop

About GO Outdoors - Scunthorpe

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Dudley Road, DN16 1BA, Scunthorpe, United Kingdom

  • 01724 708226

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Maxine went above and beyond in her…

Maxine went above and beyond in her helpfulness. I shop there regularly and always deal with supportive staff. It's important to go into a store in order to actually see all the stock available. It's much better getting a personal experience than buying online.

4 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Josh was very helpful and knowledgeable about trainers, nice and pleasant lad thanks Josh

23 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jake was fantastic help and a lovely…

Jake was fantastic help and a lovely guy, made the experience 10x better

22 March 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Just starting wild camping Jake was…

Just starting wild camping Jake was amazingly kind x helpful x very friendly x knowledgeable showed me a few different cook systems, ended up with jet boil for my birthday thanks again Jake x

22 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you Josh

Thank you Josh for your patience and knowledge in helping select new footwear for my next long distance hike. Clean and tidy store with helpful happy staff.

18 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sue was very helpful

Sue was very helpful , everything i wanted was in stock an easy shopping experience
cheers

19 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kerry was lovely

Kerry was lovely. Really helpful and polite. AAA+ service.

19 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The customer service and their…

The customer service and their knowledge was wonderful.

3 March 2026
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking boots

I came in for walking boots but just found 1 random Berghaus boot lying about which I liked but couldn't find find them or price.Carol came along and went hunting for them and found them eventually (she said people just pick boots up and dump them anywhere)because I had had a hip replacement a few weeks ago bless her she even helped me put the boot on and off,my hubby then again found an odd boot which he liked again with no bother Carol found his pair so we finished up with 2 pairs of boots all credit to her and her help,she even pointed out there were bargains on the sale rail to which we went over and found a few items.At the checkout we were greeted by Sue who was very polite ,chatty both are a credit to your store

15 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A comprehensive outdoor store.

A very large shop with everything laid out compressively, making it easy to find what you want.
We were helped with our footwear selection by Amy who helped despite a very busy stock order, and at the tills were dealt with by Paul who gave us some good advice regarding boot care.
Definitely coming back for other outdoors gear.

11 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

JAKE was friendly

JAKE was friendly, attentive and he helped me find what I needed. Top marks.

13 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Well laid out store with friendly and helpful staff

My husband needed walking shoes and I needed a lightweight waterproof. We both found what we were looking for, and my husband got the only pair of his chosen boots in his size, thanks to the efforts of Maxine, who left her own section to assist him and went to some lengths to search them out for him. She also pointed out to me the sales rail and suggested I check it for a suitable jacket, which I did, although I stuck with my first choice in the end. We found the store easy to navigate and well laid-out, and all the staff we encountered friendly and helpful.

10 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Delighted to find the exact battery I wanted. Many thanks to Sue and Max who are brilliant sales people. If ever a rise was merited it should go to these two!

10 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

This store is my second home in some…

This store is my second home in some respects. It is my go to for any outdoor equipment. The store and staff are very friendly and helpful, with lots to choose from, catering for every budget. Long may it continue 👍 Thank you to Maxine for being very helpful today.

10 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited GO Outdoors in Scunthorpe

Visited GO Outdoors in Scunthorpe for the first time to look for walking boots for my wife and me, and we had a great experience. The store had an excellent selection, with a fantastic price range too, which gave us plenty of options to choose from.

What really made the visit easy and enjoyable was the help from Carol and Kerry. Carol was extremely knowledgeable about the products and took the time to guide us through the different options, helping both of us find the right boots for our needs. Her advice made choosing the correct pair much simpler.

Kerry was also very friendly and helpful at the till, making the checkout process quick and pleasant.

Overall, it was a fantastic first visit with very knowledgeable and friendly staff who were more than happy to help. A big thank you to Carol and Kerry for making the experience so positive!

9 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Love this store!

Love this store! Everything you need in one place. Excellent prices, especially if you're a member.
Great service at the till from Kerry. Friendly service with a smile!

9 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Carol at Go Outdoors Scunthorpe

I visited the Go Outdoors store in Scunthorpe to try on a pair of Merrell walking shoes. I hadn’t really planned on buying them there and then as I was going to continue my research online.

Carol was really helpful and assisted me in trying on the ones I liked.

Because of that I ended up buying the shoes there, and with the price match I got them for the same price as online, which saved the hassle of ordering and worrying about returns if the fit wasn’t right.

Excellent service from Carol and a really easy experience.

The membership card requirement is still a bit of a pain, but aside from that I was very happy with the service.

21 February 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I came in and had the best customer…

I came in and had the best customer experience possible. The staff where so helpful and understanding of what I wanted that person was carol who met my needs. Ethan

7 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jane was superb

Jane was superb. Helped us choose items for school trip. Thanks jane for your expertise.

7 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We was looking for some new hiking…

We was looking for some new hiking boots and Jane was fantastic at helping us pick out the perfect pair in store finding a perfect fit for a great price.

7 March 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

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