GO Outdoors - Sheffield Reviews 

2,474
TrustScore 5 out of 5

4.8

Hill Street, S2 4SZ Sheffield, GB


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Rated 5 out of 5 stars

As a Scout Leader, finding good kit at a reasonable price is always difficult, especially when you’re looking for bulky items or a number of the same things. Go outdoors always has a great selection o... See more

Company replied

Rated 5 out of 5 stars

We went into go outdoors sheffield to spend quite abit of money but we had no knowledge of what we would need to go camping we asked several members of staff who literally wouldnt help us and basica... See more

Company replied

Rated 2 out of 5 stars

Not a very good range of clothing lacking option for the shirts and trousers especially ladies. The young lady on the checkout wasn't polite or helpful and I was very close to leaving the items and... See more

Company replied

Rated 5 out of 5 stars

Unfortunately the shoes I was assured were in stock were not, not necessarily their fault, the wrong size shoes were in the box. Lisa did her best to help us successfully locate a pair locally. Great... See more

Company replied


Company details

  1. #60 of 78 best companies in Camping Shop
  2. #63 of 122 best companies in Activewear shop
  3. #71 of 95 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #24 of 39 best companies in Running Shop

About GO Outdoors - Sheffield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(2,474)

34,256 reviews in the last 12 months

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Rated 5 out of 5 stars

We went into go outdoors sheffield to…

We went into go outdoors sheffield to spend quite abit of money but we had no knowledge of what we would need to go camping we asked several members of staff who literally wouldnt help us and basically brushed us off, but then... we bumped into a member of staff called RAF he was brilliant he helped us find everything we needed and went above and beyond to even demonstrate some items we was interested in and found us everything we needed this resulting in me and my friend spending over £400 and now we have recommended to our other friends who are coming with us and they are going in to spend the same 😁.

RAF NEEDS A PROMOTION 100%

6 August 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ordered online picked up in store 2…

Ordered online picked up in store 2 days later great customer service as always

20 July 2026
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience in store today

Great experience in store today - great service by Milton and Lisa. Thank you both for your help

2 August 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Words cannot describe how impressed and…

Words cannot describe how impressed and blown away I have been with the Go Outdoors Heeley staff. The energy and assistance that the staff members brought to me was like an aura of joy that created a fantastic juxtaposition of joy and seriousness.

24 July 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Colin was a top man really helpful

Colin was a top man really helpful

29 July 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Colin was super helpful and friendly

Colin was super helpful and friendly
The staff are all really nice

29 July 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great tent

Great tent, preferred choice by our teenager, for under fifty quid. Sold out in the shop but arrived at the door a couple of days later in perfect condition.

19 July 2026
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Wrong shoes right box....

Unfortunately the shoes I was assured were in stock were not, not necessarily their fault, the wrong size shoes were in the box. Lisa did her best to help us successfully locate a pair locally. Great customer service and attitude. Thank you Lisa.

26 July 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great prices and good range

All the items I was looking for were available, at a good price anyway with a members card, but even better with the extra NHS / YHA discount

22 July 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lisa in Sheffield was really helpful…

Lisa in Sheffield was really helpful and explained how to sort out the problem with our membership registration

22 July 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Lisa.

Great service from Lisa.

23 July 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always a good experience

Always a good experience friendly staff and good quality products. Recommended

21 May 2026
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful assistants.Picked up an…

Helpful assistants.Picked up an order.Bought a number of items.Staff were excellent

15 July 2026
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Just a great shop with everything you…

Just a great shop with everything you need at very inexpensive prices

8 July 2026
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

180th Scout Leader

As a Scout Leader, finding good kit at a reasonable price is always difficult, especially when you’re looking for bulky items or a number of the same things. Go outdoors always has a great selection of good Kit at reasonable prices in the first place, but then benefits the additional scouting discount and also knowledgeable people. Lisa has served me twice now, and is an absolute credit to her team. Knowledgeable, bubbly, kind and helpful, even offering to help me get the heavy stuff back to the car. 5 stars ❤️

17 July 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Didn’t seem to be enough staff so had…

Didn’t seem to be enough staff so had to wait a while to be served the staff that were on duty were great though

8 July 2026
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful

We had very helpful, friendly staff

13 July 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Louise was the lovely lady that served…

Louise was the lovely lady that served us today, she went above and beyond and was so helpful with our questions. Thank you so much Louise 😁

11 July 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

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