Such a shame the shop is closing. Still, we made good use of the closing down discount! Staff were extremely helpful :-) Definitely worth a visit if you can before they close.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Katt was so friendly and helpful, really accommodating of our needs, looked up other local options on other products nearby and was knowledgeable about what was in store. Our only sadness is that the... See more
Company replied
I live locally so was coming frequently to buy kit for my Gold DofE. John, Leah and Katt were super helpful every time i went, always allowing me time to decide, try on and choose.
Company replied
My wife and I visited the store on Friday and Saturday last week to buy some cold weather gear for our forthcoming trip to Norway, such as boots etc. It was the blind leading the blind but with the... See more
Company replied
Company details
About GO Outdoors - Solihull (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
38-40 Mill Lane, B91 3DA, Solihull, United Kingdom
- 0121 227 8176
4.8
Excellent
255 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a shame the shop is closing
Such a shame the shop is closing. Still, we made good use of the closing down discount! Staff were extremely helpful :-) Definitely worth a visit if you can before they close.
23 October 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
A real gem and superb bargains on quality
Called into the shoo yesterday to have a look around. A real gem of a shop but tucked away in a quieter spot. Still managed to spend over £200 some really good bargains available. Particular thanks to Bruce who was a great help cheers
13 October 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Great guys and John in Solihull did a…
Great guys and John in Solihull did a fantastic job guiding me in the best shoes for what I was planning. Will come back again.
13 October 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Buying Gold DofE kit.
I live locally so was coming frequently to buy kit for my Gold DofE. John, Leah and Katt were super helpful every time i went, always allowing me time to decide, try on and choose.
11 October 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Knowledgeable Staff
Friendly, helpful and knowledgeable staff, in particular John for clothibg we purchased and Bruce and Katt for shoes.
30 September 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Purchased a pair of walking shoes
Purchased a pair of walking shoes. Bruce was really helpful and urged me to try several different alternatives to compare. Great service.
Location is great, shame it's closing soon with no nearby alternative store.
2 October 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent customer service
The assistant Sim was very attentive and went out of her way to be helpful. She was happy to converse and elevate our shopping experience. Very happy with my purchases
26 September 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very helpful service from Bruce
Very helpful service from Bruce on two visits to the store on consecutive days. Understood my requirements perfectly and definitely went the extra mile. Would highly recommend
29 September 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Superb shopping experience
Katt & John were super helpful, knowledgeable and friendly on a recent visit to buy gear for Cubs camp. Highly recommended
17 September 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Super Katt!
Katt was so friendly and helpful, really accommodating of our needs, looked up other local options on other products nearby and was knowledgeable about what was in store. Our only sadness is that the Solihull store of Go Outdoors is closing down! We wish Katt and all the other staff good luck on whatever opportunities come next. Tha k you for looking after us.
16 September 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
We had excellent service. John helped to find walking boots for my son, along with sleeping bag and bag for going on hikes. His help was much appreciated given the long list of things we needed. The choices were great and the prices good with the Go Outdoors membership. I’m so sad this store is closing.
12 September 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Service with a smile
My wife and I visited the store on Friday and Saturday last week to buy some cold weather gear for our forthcoming trip to Norway, such as boots etc.
It was the blind leading the blind but with the help of the very helpful and friendly staff our task was made relatively easy.
We will certainly be visiting Go Outdoors again.
5 September 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Staff were excellent and very helpful.
Staff were excellent and very helpful.
Shame the store is closing down
29 August 2026
Reply from GO Outdoors - Solihull (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Helpful assistance…
Sim and John were very helpful on my visit yesterday, assisting me to find the right pair of walking boots and the right sleeping bag, despite also working with the other Team member to manage a very busy store.
30 August 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Shopping Experience at Go Outdoors , Solihull …
Went in to buy a lap top bag and some socks . Nice clean shop , got spoken to by 2 lovely members of staff who were both extremely friendly and helpful . It’s a shame the Solihull store is closing in January..
29 August 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
I met John today who helped me decide…
I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.
9 August 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Had just what i wanted at the right…
Had just what i wanted at the right price. Sue and Leah served us well.
24 July 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Folding chairs
We were looking for light weight folding chairs and Sue a very helpful assistant helped us with showing the various options and also helped us with a trolley purchase too. I would recommend Go outdoors Solihull to anyone for the help we got with choosing our purchases.
17 July 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Outstanding knowledge and customer…
Outstanding knowledge and customer service from Bruce when assisting with purchase of hiking trainers.
29 June 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
John was both helpful and…
John was both helpful and knowledgeable. Very happy with the service provided.
19 June 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.