GO Outdoors - Southampton Reviews 

2,329
TrustScore 4.5 out of 5

4.7

Third Avenue, Millbrook Road, SO15 0LE Southampton, GB


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Rated 5 out of 5 stars

We asked Paul F for some advice on getting our daughter a decent coat for her college course. He was very knowledgeable and helpful. His time was very much appreciated as we ( and our daughter,... See more

Company replied

Rated 5 out of 5 stars

Discount card ordered on the car ferry £5, all nice and simple , before we arrived at Go Outdoors Southampton. Staff super welcoming, the store has simply everything you could ever need to camp... See more

Company replied

Rated 5 out of 5 stars

Lucas and Paul F. Helped me a great deal to understand the best options for portable loos, something that i was not familiar with, and definitely not the most common topic of conversation! I have lear... See more

Company replied

Rated 5 out of 5 stars

George the manager was fantastic and mostly patient with us! After going to the store 3 times in one day (twice by our own mistakes) he was very helpful. As two girls trying to upgrade their camping... See more

Company replied


Company details

  1. #61 of 80 best companies in Camping Shop
  2. #63 of 122 best companies in Activewear shop
  3. #68 of 92 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #22 of 37 best companies in Running Shop

About GO Outdoors - Southampton

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Third Avenue, Millbrook Road, SO15 0LE, Southampton, United Kingdom

  • 02380 011727

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

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4.7

All reviews

(2,329)

35,808 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Customer Service

Paul F was extremely knowledgeable about all things camping. He helped us with a couple of things we were looking for and gave us some great tips and advice. He did not pressure us into buying anything and was really friendly.

18 April 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Service with a smile

Shop floor staff were very helpful and knowledgeable.
The cashier was also extremely professional, being particularly efficient and helpful.

15 April 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good quality product

Good quality product, could see stock online and pay to reserve for pickup.
Helpful staff.

1 April 2026
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Paul S was extremely helpful

Paul S was extremely helpful and showed us exactly the products we we were looking for and also helped advise us on the membership procedure. We were unsure of the brands so he also assisted us with good knowledge of the different options. Our first visit to GoOutdoors was very easy and pleasant. Thanks Paul

15 April 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Needed advice on luggage

Needed advice on luggage, Paul F was a great help and steered me to a cost effective but good strong choice.

14 April 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent experience

The shop was really big, well stocked with good variety of goods and had ample parking space. They have the rents pitched out in the garden so you can see it properly and decide before buying.
The staff were all friendly and helpful- especially Paul F, who went the extra mile to help us.
Many thanks to the excellent team @ GO, Southampton.

28 March 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I visited Go Outdoors in Southampton to…

I visited Go Outdoors in Southampton to buy a pair of walking boots. Paul F was very kind, and friendly, and made the experience very enjoyable. (I Usually don't like shopping!!) Thank you Paul F for being so helpful.

27 March 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went to buy some walking shoes

Went to buy some walking shoes. Paul F served me and what a lovely man. Extremely friendly and helpful. Also gave good advice. Thank you to Paul

27 March 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great amount of clothing and equipment

Great amount of clothing and equipment
Really helpfull staff
Joe was a star at helping sort out backpack for dofe

30 March 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

On the hunt for a new tent..

We went in to view some different tents today and a member of staff (Paul F.) came over to see if he might be able to help us. He had a lot of helpful suggestions and knowledge about the tents / camping.
He was very friendly and gave us some great advice and answered all our questions without a fault.
He is a great guy, made our experience in searching for a new tent easier!

29 March 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic help with DoE purchases

My son and I went to the store to purchase items for his Duke of Edinburgh expedition. Paul F was absolutely brilliant. He was so helpful and knowledgeable with the items we needed. He really helped us a lot choosing the correct backpack, taking his time to get my son the backpack that was correct and comfortable for him. Thank you so much. I would highly recommend coming here with your list but to seek help from Paul F when choosing backpacks and for other items as well.

28 March 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F was super-helpful and…

Paul F was super-helpful and knowledgable. Great service!

28 March 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

New boots

Went to the Southampton branch today to get some new walking boots. I was helped by Paul F. he was very chatty , friendly and helped me a lot with choosing the best boots for me. He had lots of good advice.

27 March 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had a few questions about self inflating roll mats

Had a few questions about self inflating roll mats, Paul F was a pleasure to talk to. He had great experience, was extremely helpful providing honest and informative advice on exactly what I needed!

27 March 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul.f

We had a fantastic experience at Go Outdoors today thanks to Paul F. My friend and I were looking for gear for a multi-day hiking trip, and Paul’s expertise was invaluable.
He helped us settle on the right sleeping mats, even inflating them so we could test them out, and answered all our technical questions about R-ratings and sizing. When we asked about sleeping bags, he was incredibly knowledgeable about the different brandsand material; although the one he recommended was out of stock due to waiting for the new season, he gave us great advice on when to come back to check out the new stock.
He also gave us brilliant tips on backpacks and hydration. Even though we’d struggled with hydration bladder bite valves in the past, Paul showed us an OEX model with a twist valve that solved our problem. We’ll definitely be back to grab the 3L version when it’s in stock. Brilliant, honest service—thanks, Paul

24 March 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good staff and good prices

We found everything we needed easily, the prices were really good and the staff members were helpful and friendly. A good experience

10 March 2026
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I walked in with two problems and Paul …

I walked in with two problems and Paul F found solutions for me in very short order. Excellent help.

22 March 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F.

Paul F was a huge help to my daughter today when she was trying to choose some items for camping. Paul was sharing his thoughts and advice which gave her more confidence when choosing. She has come away very happy, thank you Paul

22 March 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F provided excellent advice

Paul F provided us with excellent, detailed advice on rucksacks and sleeping systems. We are complete novices and he was extremely helpful in explaining everything to us so we could make the right choices for my daughters DofE kit.

22 March 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpfully knowledgeable staff with a…

Helpfully knowledgeable staff with a great choice in almost ever department tools/knives not a great selection

6 March 2026
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

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