Fantastic staff, very helpful and friendly. We called in close to closing time but that didn't stop them, Liam gave great footwear advice for a trekking trip and knew the products. It's only a small s... See more
Company replied
Location
Switch locationChurch Square Shopping Centre, 26 Church Street, WA10 1BD St Helens, GB
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See what reviewers are saying
I was surprised by the reasonable, wide selection of stock available in what is a relatively small store compared to the more common, larger GO outlets. I was served by Craig who was extremely helpfu... See more
Company replied
We went into the Go Outdoors store to get 1 pair of hiking/walking shoes. During our visit we found such amazing discounts that we bought 2 pairs of shoes, 2 backpacks, a compass and binoculars! W... See more
Company replied
Can honestly say that Liam from the St Helens store was amazing. He sorted us out with my husband’s birthday present & got us a great deal. Will definitely be back when my grandson needs outdoor wear.... See more
Company replied
Company details
- #52 of 84 best companies in Camping Shop
- #43 of 127 best companies in Activewear shop
- #46 of 105 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #5 of 7 best companies in Horse-Riding Service
- #19 of 41 best companies in Running Shop
About GO Outdoors - St Helens (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Church Square Shopping Centre, 26 Church Street, WA10 1BD, St Helens, United Kingdom
- 01744 413568
4.7
Excellent
178 reviews
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Got everything I wanted all under one…
Got everything I wanted all under one roof. Very friendly helpful staff. Plus all a very reasonable price
29 July 2024
Reply from GO Outdoors - St Helens (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - St Helens (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
St.Helens -great store shame its…
St.Helens -great store shame its closing. wont get usage/value now from my membership renewal :-(
31 May 2024
Reply from GO Outdoors - St Helens (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
I called in store to collect my order &…
I called in store to collect my order & was told it wasn't ready yet, they went out of there way to get my order to me.
29 May 2024
Reply from GO Outdoors - St Helens (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Had relief staff in-store who didn't…
Had relief staff in-store who didn't know were the order was, after finding order I purchased 3 other items, upon getting home I found that only 2/3 had been paid for and the 3rd had not been even put in the bag or even charged for
27 May 2024
Reply from GO Outdoors - St Helens (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great staff
The staff at St Helens store very helpful & knowledgeable. Pity it's closing. What are St Helens doing re expensive rates, we need shops in the town!!!
23 May 2024
Reply from GO Outdoors - St Helens (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - St Helens (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Owen - St Helen’s Store
Owen, in the St Helens store, was fantastic today. He was very helpful during my time in the store and ensured I got by the correct item.
Thanks Owen, really appreciated.
P.s the mountain equipment tshirt was a fantastic fit.
Thanks for the help.
Jack
14 May 2024
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Friendly helpful staff
Friendly helpful staff, reasonable prices, nice to have a small local shop
24 April 2024
Reply from GO Outdoors - St Helens (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Go Outdoors St Helens
Polite staff who attended to my needs quickly. The shop is a little small but I was able to buy the two walking poles I needed. Worth a visit.
24 April 2024
Reply from GO Outdoors - St Helens (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
I enjoy going in this store the staff…
I enjoy going in this store the staff are nice and friendly.
Unfortunately the store is tiny you struggle to get to the items as the shop is crammed full’ also items not marked up enough I was trying women’s items on thinking it was men’s !
26 April 2024
Reply from GO Outdoors - St Helens (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Very Good Express shop
Very Good shop , very knowledgeable Staff keen to help, Can’t see why their shutting it down ? Going to loose some experienced staff and I love shopping at the Shop.
23 April 2024
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great ordering and delivery process.
Selection of products and size online makes shopping easy. Click and collect option is convenient and free to our local store.
14 April 2024
Reply from GO Outdoors - St Helens (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Saw Liam in the St.Helens Express…
Saw Liam in the St.Helens Express store, who informed me that there was a real possibility of the shop being closed down. What a negative approach, the staff in this shop are always helpful and I would have to travel all the way into Warrington or Wigan to get to a store. The people of St.Helens need stores like this to bring people into the town. Please do not close this shop down.
30 March 2024
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing staff. Top marks!!
I had a problem with a pair of boots purchased last month. The team were amazing. I was allowed to try on a different pair. Nothing was too much trouble. I would recommend them to anyone. So helpful.
8 April 2024
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great customer service by the staff
Great customer service by the staff, especially Liam. Great local store.
23 March 2024
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fantastic service
Fantastic service. Plenty of choice. Got exactly what I wanted first time. I live about 10 miles from any Go Outdoors so to lose one would be a great shame - please keep it open!
30 March 2024
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent local shop
Great to see a shop in the town centre accessible to all. Excellent service from friendly staff, cheers Liam. Please keep this shop open. Town centres need our support.
30 March 2024
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Why?
Who had the stupid idea to close this store as it's miles to any other and impossible without a car. Staff very welcoming and helpful. Will be missed
30 March 2024
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
A shame to see it go
Apparently, this branch is being closed down, which is a complete shame since it is basically the only place in St. Helens to get a decent pair of walking boots without needing to sell a kidney.
Staff are always nice when I go in, Katie today did a great job.
30 March 2024
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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