GO Outdoors - Stocksbridge Reviews 

1,898
TrustScore 5 out of 5

4.8

Fox Valley Retail Park, S36 2AB Stocksbridge, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The internet was down when I called for my order. They explained they were unable to take payment, stated that I’d already paid but unfortunately not able to scan. Rang Customer Service and... See more

Company replied

Rated 5 out of 5 stars

Went in for children’s coats for back to school and was serviced by Heidi &Eleanor and I was blown away when she explained to me everything about washing them because I had no idea waterproof coats ne... See more

Company replied

Rated 5 out of 5 stars

Staff were so helpful and friendly. They were very knowledgeable and offered advice only when I asked for it, which is exactly what I want when shopping. Anna and Penny were great. Luckily Stocksbri... See more

Company replied

Rated 5 out of 5 stars

Ethan n Eleanor @ stocksbridge Very helpful as we couldn’t find my membership so I paid for new one.. then noticed I had a fob on my key ring.. The stores in Norwich that set me up put my address i... See more

Company replied


Company details

  1. #61 of 80 best companies in Camping Shop
  2. #63 of 122 best companies in Activewear shop
  3. #68 of 92 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #22 of 37 best companies in Running Shop

About GO Outdoors - Stocksbridge

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Fox Valley Retail Park, S36 2AB, Stocksbridge, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,898)

35,808 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Eleanor was very friendly and helpful.

Eleanor was very friendly and helpful.

13 December 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Today I bought a wearable blanket for…

Today I bought a wearable blanket for my wife, Mrs Penny was very kind and helpfull for me. I came from Turkey and despite my english language not very well I could understand her english very easyl because she understood my language situation and spoke slowly for my comfortable. Thanks

4 December 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Penny is great service other girl as…

Penny is great service other girl as well

4 December 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Penny was most welcoming and gave us…

Penny was most welcoming and gave us plenty to time to make the right choice on what was a very expensive purchase

4 December 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Penny was very helpful

We were helped and served by the staff member Penny who was really helpful and fun! She was lovely, however the two women by the till were incredibly rude to her. They were short and snappy and spoke to her like shit. I was mortified by their tone with her and I hope they treat their staff better.

1 December 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

penny needs promotion

undecided on what to get, kind staff member penny helped me select the best item for what i’m looking for. very kind patient and helpful

30 November 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Incredible service by Steve!

Steve was amazing at finding my daughter boots for her Duke of Edinburgh award. He really took the time to find the right ones, was very knowledgable and was lovely to talk to.

23 November 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I came in looking for some walking…

I came in looking for some walking boots and found staff very helpful and knowledgable. Steve was great at advising me on the best shoes for my needs, thank you!

23 November 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service!

Really impressed with the service received. I took back a jacket as it was too small, but realised they had the larger size, but the price had increased. Even though I had officially ‘returned’ the jacket, they still honoured the price.

15 November 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service in Fox Valley today

Great service in Fox Valley today. Josh was very personable.

21 November 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great store

Great store. Loads to choose from.
Got what I needed no problem.

Thanks to Steve upstairs helping us out which shoes to choose for walking. Very helpful and knowledgeable. Happy to help.

Definitely visit again.

17 November 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience

Great experience. Lots of choice for climbing shoes. Served by Eleanor. Very helpful.
Thanks

16 November 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Eleanor Lucy and Anna

16 November 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were extremely helpful and were…

Staff were extremely helpful and were lovely and polite and friendly. Penny on the till was a stand out amongst staff. Penny was polite, friendly and most certainly helpful. Fantastic experience as usual. Thank you for a great experience and thank you Penny for all your help with our questions and knowledge. From the couple with the armed service dog.

6 November 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Helpful staff (Penny), great selection

3 November 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good assistance with a coat fitting

Called to seek a new Berghaus coat, assisted by Anna who was most helpful in choosing one with features I preferred at a reasonable price. Also renewed my discount card to apply an immediate saving. I added a couple of T shirts too. Thankyou.

2 October 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and knowledgeable staff

Used this store several times recently and never had an issue at all. Ordered some walking boots for my wife via click and collect option and called to collect them. Heidi was working the footwear section and could not have been more helpful. Had plenty of boots over the years but Heidi made sure that they were the proper fit even getting another size to try on and doing a proper fitting. Excellent, friendly service then Eleanor was serving on the till and, despite being busy with customers was polite and friendly with every single one. Top service.

1 November 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

HELPFUL STAFF

Went to buy some new walking shoes. The lady who served me, Heidi, was very helpful. She gave me good advice regarding grip quality and fit. She even recommended a less expensive shoe than the one I settled for so wasn't biased in her advice by company profitability. Good service.

30 October 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited Stockbridge branch looking for…

Visited Stockbridge branch looking for a Rab walking jacket. Assisted by Jo who provided great advice and a friendly service. Purchase made. Thanks Jo

30 October 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks Jo!

All the staff were friendly, helpful and knowledgeable. Jo in particular helped us choose the right coats for us without any pressure. The lady in the walking boots section was very helpful too and again with no pressure. All in all a very pleasant experience albeit with lighter pockets now!

29 October 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look