GO Outdoors - Stockton Reviews 

3,286
TrustScore 4.5 out of 5

4.7

Portack Lane, TS18 2SP Stockton, GB


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Rated 5 out of 5 stars

Exchanged a pair of defective walking shoes that were bought only 5 months ago . No quibble exchange allowed me to buy a different pair of different make . Staff very helpful and made the whole experi... See more

Company replied

Rated 5 out of 5 stars

Went for a pair of walking shoe’s / boots plain & simple Well till I got there .. slim fit wide fit comfy fit shock absorbent water proof etc etc head was battered .. then I found Alice I asked... See more

Company replied

Rated 5 out of 5 stars

I was stuck for walking boots as am going on trip, helen on footwear pointed me on the right direction, she assist me which footwear were the best. So i went on the ramp to test them out they are conf... See more

Company replied

Rated 5 out of 5 stars

Bought another 3 OS Explorer maps for our touring holidays. Once again by far the cheapest seller available. Click and collect so easy (staff now recognise me!) - though you are quite likely to end up... See more

Company replied


Company details

  1. #59 of 80 best companies in Camping Shop
  2. #62 of 122 best companies in Activewear shop
  3. #70 of 94 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #23 of 39 best companies in Running Shop

About GO Outdoors - Stockton

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Portack Lane, TS18 2SP, Stockton, United Kingdom

  • 01642 033335

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.7

All reviews

(3,286)

34,290 reviews in the last 12 months

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Rated 5 out of 5 stars

Exchanged a pair of defective walking…

Exchanged a pair of defective walking shoes that were bought only 5 months ago . No quibble exchange allowed me to buy a different pair of different make . Staff very helpful and made the whole experience very stress free. Served by Hollie!

1 September 2026
Unprompted review
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Claire on the Till was very helpful and…

Claire on the Till was very helpful and friendly,
Nothing was a problem

1 September 2026
Unprompted review
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly

Friendly, efficient service from Helen and great price for some kids walking shoes!

1 September 2026
Unprompted review
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Buying walking shoes

I came to buy some walking shoes and was helped by Helen. She was so helpful, friendly and keen to help me find what I was looking for, which I eventually did!

1 September 2026
Unprompted review
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely experience

Popped in for one thing and as always left with a few bits more. Had a lovely chat with Fay while she served us, making sure we had everything we needed and also chatting about all things camping. Really lovely to deal with and very friendly. Credit to the company.

31 August 2026
Unprompted review
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My trip to Stockton on tees store…

A lovely young pleasent young man in the fishing department stop stocking his shelf's to help me and stayed with me to find what else I was looking for even though he had other customers waiting then at the till I was served by gay what a beautiful and polite young lady she was it was overall a great experience to visit your store today thank you and your staff and keep up the great work your all doing

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Staff who go the extra mile.

Excellent customer service from Hollie, Andrea and Claire. Sorted out our membership issue with no problems at all. 🙂 5 star service. Thanks again.

30 August 2026
Unprompted review
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Helen was very patient and helpful…

Helen was very patient and helpful while I was trying walking boots

30 August 2026
Unprompted review
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service and very helpful staff

Great service and very helpful staff.

Abbie was brilliant and explained everything clearly.

30 August 2026
Unprompted review
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Alice in Wonderland ..!

Went for a pair of walking shoe’s / boots
plain & simple Well till I got there .. slim fit wide fit comfy fit shock absorbent water proof etc etc head was battered .. then I found Alice I asked for size 11 brought me some back to try on & also asked if I’d be doing more walking / hiking so I told her she advised a certain merrell boot I tried them in a size12 👌🏻👌🏻 save me a lot of time & frustration
Alice was very friendly & knowledgable thank you .

30 August 2026
Unprompted review
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was stuck for walking boots as am…

I was stuck for walking boots as am going on trip, helen on footwear pointed me on the right direction, she assist me which footwear were the best. So i went on the ramp to test them out they are confortable shoes . Felt welcome in the store, thankyou.

29 August 2026
Unprompted review
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Claire was amazing super friendly and…

Claire was amazing super friendly and kind

28 August 2026
Unprompted review
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came in here a few days ago needing a…

Came in here a few days ago needing a few riding bits. Spoke to a very polite and knowledgeable girl called caitlyn.
Didn't have the brand I wanted but suggested a different brand which seems better than what I previously had
Thanks 🐴

20 August 2026
Unprompted review
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Claire today

Excellent service from Claire today

27 August 2026
Unprompted review
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Holly was helpful

Holly was helpful, friendy, and happy how nice to go to a shope where the staff are polite and helpful

27 August 2026
Unprompted review
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking boots

The man on the footwear department was very helpful, I find it very difficult to find comfortable walking boots but he was patient without being pushy, we found a pair of boots that worked for me. Katie at the tills was also customer friendly.

25 August 2026
Unprompted review
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 2 out of 5 stars

I’m still waiting on my order

I’m still waiting on my order

18 August 2026
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bought another 3 OS Explorer maps

Bought another 3 OS Explorer maps for our touring holidays. Once again by far the cheapest seller available. Click and collect so easy (staff now recognise me!) - though you are quite likely to end up buying something else as well. 😉

10 August 2026
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sale bargains: buy one get one half price

I needed replacement outdoor chairs and saw the deal in go outdoors. No need for any assistance, although the director chairs were a lot more substantial than the previous ones which were also bought at GO about 15 years ago.

17 August 2026
GO Outdoors - Stockton logo

Reply from GO Outdoors - Stockton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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