Went for a pair of walking shoe’s / boots plain & simple Well till I got there .. slim fit wide fit comfy fit shock absorbent water proof etc etc head was battered .. then I found Alice I asked... See more
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See what reviewers are saying
I was stuck for walking boots as am going on trip, helen on footwear pointed me on the right direction, she assist me which footwear were the best. So i went on the ramp to test them out they are conf... See more
Company replied
Bought another 3 OS Explorer maps for our touring holidays. Once again by far the cheapest seller available. Click and collect so easy (staff now recognise me!) - though you are quite likely to end up... See more
Company replied
I needed replacement outdoor chairs and saw the deal in go outdoors. No need for any assistance, although the director chairs were a lot more substantial than the previous ones which were also bought... See more
Company replied
Company details
- #59 of 80 best companies in Camping Shop
- #62 of 122 best companies in Activewear shop
- #69 of 93 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #23 of 39 best companies in Running Shop
About GO Outdoors - Stockton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Portack Lane, TS18 2SP, Stockton, United Kingdom
- 01642 033335
4.7
Excellent
3k reviews
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Great service and very helpful staff
Great service and very helpful staff.
Abbie was brilliant and explained everything clearly.
30 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Alice in Wonderland ..!
Went for a pair of walking shoe’s / boots
plain & simple Well till I got there .. slim fit wide fit comfy fit shock absorbent water proof etc etc head was battered .. then I found Alice I asked for size 11 brought me some back to try on & also asked if I’d be doing more walking / hiking so I told her she advised a certain merrell boot I tried them in a size12 👌🏻👌🏻 save me a lot of time & frustration
Alice was very friendly & knowledgable thank you .
30 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Helen was fantastic at looking after me…
Helen was fantastic at looking after me in the Walking Boots area. Nothing was a problem and I really appreciated her help.
29 August 2026
Unprompted review
I was stuck for walking boots as am…
I was stuck for walking boots as am going on trip, helen on footwear pointed me on the right direction, she assist me which footwear were the best. So i went on the ramp to test them out they are confortable shoes . Felt welcome in the store, thankyou.
29 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Claire was amazing super friendly and…
Claire was amazing super friendly and kind
28 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Came in here a few days ago needing a…
Came in here a few days ago needing a few riding bits. Spoke to a very polite and knowledgeable girl called caitlyn.
Didn't have the brand I wanted but suggested a different brand which seems better than what I previously had
Thanks 🐴
20 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from Claire today
Excellent service from Claire today
27 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Holly was helpful
Holly was helpful, friendy, and happy how nice to go to a shope where the staff are polite and helpful
27 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Walking boots
The man on the footwear department was very helpful, I find it very difficult to find comfortable walking boots but he was patient without being pushy, we found a pair of boots that worked for me. Katie at the tills was also customer friendly.
25 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stockton
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Bought another 3 OS Explorer maps
Bought another 3 OS Explorer maps for our touring holidays. Once again by far the cheapest seller available. Click and collect so easy (staff now recognise me!) - though you are quite likely to end up buying something else as well. 😉
10 August 2026
Reply from GO Outdoors - Stockton
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Sale bargains: buy one get one half price
I needed replacement outdoor chairs and saw the deal in go outdoors. No need for any assistance, although the director chairs were a lot more substantial than the previous ones which were also bought at GO about 15 years ago.
17 August 2026
Reply from GO Outdoors - Stockton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Kay who served us was a pleasure to…
Kay who served us was a pleasure to talk to and was very friendly....the items purchased were very reasonably priced and good quality and the shopping experience was made all the better by kay....5 star service
22 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helen was very helpful finding us…
Helen was very helpful finding us different sizes in footwear
25 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helen and Jay were very accommodating…
Helen and Jay were very accommodating and were quick and helpful and very knowledgeable
25 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service fast pick up after I…
Great service fast pick up after I ordered on line
10 August 2026
Reply from GO Outdoors - Stockton
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stockton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stockton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Made a click and collect order over a…
Made a click and collect order over a week ago and all I have had is a confirmation email n that’s it.. I’ve emailed them asking for a refund but haven’t heard anything back??
Very poor customer service/care
11 August 2026
Reply from GO Outdoors - Stockton
Thank you for your review.
Upon checking your order we can see that you have been in contact with a customer care team in relation to returning the order for a refund. A full refund has been issued back to the original payment method used to place order which was confirmed by our customer care team.
We do hope that you give GO Outdoors the opportunity to improve upon your experience.
Kind regards
GO Outdoors Customer Care Team.
I was served by Emily
I was served by Emily, she was polite and very talkative and helpful with she was noticeably kind with customers infront also. Outstanding customer service as always
15 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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