GO Outdoors - Stoke Reviews 

4,592
TrustScore 5 out of 5

4.9

Festival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB


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Rated 5 out of 5 stars

Harry at chequoute was most helpful, pointed us on the right direction for what we needed, held some items whilst we shopped further and was interested in our travels from the USA into Europe. Very... See more

Company replied

Rated 5 out of 5 stars

Absolutely BRILLIANT!! Product knowledge was unprecedented, brilliant service, polite & professional. Store was spotless, every rack stacked full of AMAZING priced products. Massive thank you... See more

Company replied

Rated 5 out of 5 stars

I had to return a tent which had an issue with the small porch air beam. Josh B and his manager Jo were extremely understanding and helpful and offered to either swap over the individual air beam or e... See more

Company replied

Rated 4 out of 5 stars

Harry did a great job, first on the phone, then at the store. Clear, keen, active manner. A pleasure to deal with. Sadly, he and his manager were selling me the wrong product, and I drove for two hour... See more

Company replied


Company details

  1. #56 of 78 best companies in Camping Shop
  2. #55 of 123 best companies in Activewear shop
  3. #58 of 95 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #6 of 7 best companies in Horse-Riding Service
  6. #22 of 39 best companies in Running Shop

About GO Outdoors - Stoke

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, United Kingdom

  • 01782 307800

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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4.9

All reviews

(4,592)

33,584 reviews in the last 12 months

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Rated 5 out of 5 stars

Amy was great very helpful and very knowledgeable

Amy was great very helpful and knowledgeable. 5 stars
Store is great on both levels
Good discounts

7 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Harry at checkoute was most helpful

Harry at chequoute was most helpful, pointed us on the right direction for what we needed, held some items whilst we shopped further and was interested in our travels from the USA into Europe. Very helpful & friendly lad.

Great selection of outdoor gear, with some decent sales discounts.

7 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience with Harry

Waiting at the till to be served, a very pleasant member of staff waved us over to the till, asked if we had found everything we needed and was very professional and polite, honestly if more staff gave as much to their job as Harry, that place would be even better

7 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The lad at the checkout harry was very…

The lad at the checkout Harry was very helpful and had amazing customer service need more people like him in the industry 💯

7 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent, professional and friendly service

Excellent and professional service from Anthony, he was extremely knowledgeable about walking shoes.
Friendly and helpful service from Harry on paying for my purchases. I would highly recommend Go Outdoors in Stoke.

6 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and attentive staff

Very helpful and attentive staff. Harry on the till was especially helpful

6 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Harry did a great job

Harry did a great job, first on the phone, then at the store. Clear, keen, active manner. A pleasure to deal with. Sadly, he and his manager were selling me the wrong product, and I drove for two hours only to find the part didn't fit. In talking to several GO stores trying to put this right, I found a wide variety of abilities, so when you do find a Harry in Stoke, or a Tom in Shrewsbury, appreciate them.

28 July 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Absolutely BRILLIANT!!

Absolutely BRILLIANT!!

Product knowledge was unprecedented, brilliant service, polite & professional.

Store was spotless, every rack stacked full of AMAZING priced products.

Massive thank you to Harry and Josh. Excellent help and I can’t thank you enough for your help.

27 July 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer care

During our visit to GO Outdoors today we were greeted in the equine department by a lovely lady named Carol. Carol was super helpful with my daughter supporting her with sizing and recommendations, we enjoyed chatting with her and were really grateful for her help.

5 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rory

Rory did. He was helpful,chatty,informative and new his job inside out. An all out pleasant shopping trip for grandsons d of e

5 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly service from Harry and other…

Friendly service from Harry and other staff. Helpful.

4 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

I brought a camping table and air bed, served by Harry who was friendly and polite, great customer service

4 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Decent Footwear

Looked everywhere for a decent pair of trainers, finally found them at Go Outdoors. We were served by Harry who was amazing Thank you

3 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Theresa in particular was really…

Theresa in particular was really helpful and knowledgeable about the products we needed, and sorted out what we needed from a whole range of options. Other staff were also helpful and polite. Thank you.

4 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Jo who was very helpful and…

Served by Jo who was very helpful and knowledgeable

4 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Service - Tent Exchange

I had to return a tent which had an issue with the small porch air beam. Josh B and his manager Jo were extremely understanding and helpful and offered to either swap over the individual air beam or exchange the entire tent whichever I preferred. It was all sorted very quickly and efficiently. Great customer service and despite the small issue with the porch the tent which is a Berghaus 600xl is an excellent tent and very good value for money.

3 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Quick and easy service

Quick and easy service. Harry Dawson was friendly and helpful. Always happy with the products so far 😎

3 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful customer service from Harry

Very helpful customer service from Harry

3 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Super Helpful Fishing Team

Paul in the fishing department was very helpful and helped my son get setup for his first fishing experience. Very knowledgeable and no question was too much!, even provided a diagram so we did not forget!.

1 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant service

We visited the store to purchase camping essentials, for our first time camping. Some items for bundles had sold out, however Harry was brilliant, reassuring and explained what to do next.

3 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

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