Needed some new trail running shoes and wouldn’t normally consider Go Outdoors but thought I’d give them a go instead of heading into Newcastle to a socialist shop. Surprised to find they have a grea... See more
Company replied
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See what reviewers are saying
Your staff were really helpful, polite and explained all technical aspects it the items we purchased. In particular Ben was most help, thank you Ben! It was an enjoyable experience shopping in y... See more
Company replied
Cain was incredibly helpful and we spoke for a while about different fishing gear. Found him very knowledgeable and approachable.
Company replied
After visiting Go Outdoors at Pallion Sunderland . I’d just like to mention how helpful and friendly the staff were who I dealt with . Karen , the lady who helped myself with some new walking shoes... See more
Company replied
Company details
- #52 of 84 best companies in Camping Shop
- #43 of 127 best companies in Activewear shop
- #46 of 105 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #5 of 7 best companies in Horse-Riding Service
- #19 of 41 best companies in Running Shop
About GO Outdoors - Sunderland
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Pallion Retail Park, SR4 6TY, Sunderland, United Kingdom
- 03443 876770
4.8
Excellent
2K reviews
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Ordered an item money was taken out my…
Ordered an item money was taken out my bank, then sent an email saying item is out of stock! Also jacket on website was recoded from 90 to 50, in store ended up paying full price! Will never shop with go outdoors again, also staff weren’t very helpful and moody because I was asking questions
13 March 2026
Reply from GO Outdoors - Sunderland
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Cain was incredibly helpful and we…
Cain was incredibly helpful and we spoke for a while about different fishing gear. Found him very knowledgeable and approachable.
17 March 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
DofE
Went to buy my some new hiking boots for my DofE, staff were very attentive and informative. Served by Sue who was very helpful. Boots are lush.
18 March 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Sunderland store
I was served by Neil at the Sunderland store. He knew his wide range of products (footwear) and was very helpful.
13 March 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Really great
Really great! Saved on a lot and had wonderful help from Emily and manna(?)
14 March 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Neil was really helpful in store
Neil was really helpful in store. I had several pairs of walking shoes out and tried them all on and eventually got the pair that fit the best. Thanks Neil
8 March 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Helpful staff and a great range.
Needed some new trail running shoes and wouldn’t normally consider Go Outdoors but thought I’d give them a go instead of heading into Newcastle to a socialist shop. Surprised to find they have a great range that is well priced. Neil was super helpful and friendly and we walked away with 2 pairs, 1 for me and 1 for my wife. It will be my first port of call for future needs.
8 March 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Fishing gear good got all u need and…
Fishing gear good got all u need and the staff are nice I was served by Nathan massive help
6 March 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Nice experience
After visiting Go Outdoors at Pallion Sunderland . I’d just like to mention how helpful and friendly the staff were who I dealt with .
Karen , the lady who helped myself with some new walking shoes , was knowledgeable, not pushy and quickly got two pairs for me to try on . I choose them , and the girl who was at the till was friendly . Thank you .
2 March 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Sue at the checkout today was very…
Sue at the checkout today was very helpful & very happy to help.
Great asset to the business.
28 February 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff with good knowledge
The young lad Nathan was so helpful and knew what he was talking about. I told him what we where after and we come away with everything needed with his help.
28 February 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Sue from the Sunderland shop was very…
Sue from the Sunderland shop was very helpful today what a great assest to the business she is. Thank u Sue
27 February 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
wonderful lady Sue
The lady p. the till I think her name is sue she is an asset to the company ever so HELPFUL ever so polite and just an all round Lovely lady pleasure 2 be served off her 1
27 February 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Return of goods
Excellent staff sue brilliant with our return of faulty goods definitely 5 star
27 February 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Sue was extremely helpful and very…
Sue was extremely helpful and very friendly x
27 February 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Went to Stockton go outdoors it was…
Went to Stockton go outdoors it was terrible then when I went to Sunderland the service there is much better and the staff at Sunderland knew what they were talking about and Nathan helped a lot with carp fishing.
26 February 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Bought a pair of Mendel hiking shoes…
Bought a pair of Mendel hiking shoes today. Service from Karen was first rate. Knew her stuff and came up with good suggestions. Very helpful.
27 February 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Was in gooutdoors today with my 2 sons…
Was in gooutdoors today with my 2 sons and Nathan was great help highly recommend him if you need to know anything about fishing.👍
26 February 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sunderland
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Amazing service from sue
Amazing service from sue. Saved my mates life by keeping an ice axe for him. Very kind and polite. Thank you sue
26 February 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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