GO Outdoors - Swindon Reviews 

3,387
TrustScore 5 out of 5

4.8

Ocotal Way, County Road, SN1 2EJ Swindon, GB


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Rated 5 out of 5 stars

We came in looking for fishing gear and found everything we needed. Bill didn’t just recommended expensive or items we don’t require at the moment but helped us pick exactly what is necessary for begi... See more

Company replied

Rated 5 out of 5 stars

Online ordering great and they keep you updated on your order . And the courier they use for delivery is fantastic . This is the 2nd delivery we have had from them and can't fault .

Company replied

Rated 4 out of 5 stars

My friend & I had been to the Cotswold Outdoor store near Ashton Keynes but were disappointed by what was on offer, poor service & excessive pricing so we thought we would give Go Outdoors a go. Excel... See more

Company replied

Rated 5 out of 5 stars

We had such a fantastic experience with Morgan. We initially contacted the store by phone as we were struggling to find a particular tent that had been out of stock locally. Morgan was incredibl... See more

Company replied


Company details

  1. #61 of 79 best companies in Camping Shop
  2. #63 of 121 best companies in Activewear shop
  3. #70 of 95 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #25 of 39 best companies in Running Shop

About GO Outdoors - Swindon

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Ocotal Way, County Road, SN1 2EJ, Swindon, United Kingdom

  • 01793 236758

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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4.8

All reviews

(3,387)

34,645 reviews in the last 12 months

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Rated 5 out of 5 stars

We came in looking for fishing gear and…

We came in looking for fishing gear and found everything we needed. Bill didn’t just recommended expensive or items we don’t require at the moment but helped us pick exactly what is necessary for beginners. Will definitely shop there again and I recommend this store.

15 August 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Online ordering great and they keep you…

Online ordering great and they keep you updated on your order . And the courier they use for delivery is fantastic . This is the 2nd delivery we have had from them and can't fault .

8 August 2026
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very efficient

Very efficient, helpful and courteos staff and a wide range of choice of goods

31 July 2026
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks to Michelle and Carol for…

Thanks to Michelle and Carol for looking after me so well today on my visit to your Swindon store.

12 August 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing customer service and great staff

The customer service was excellent and the staff were outstanding my family and I go there quite often as we’re a outdoor family and this was the first time we used click and collect and it was flawless fast picking although we weren’t able to get one of our items we were refunded quickly and without any issue

4 August 2026
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We had such a fantastic experience with…

We had such a fantastic experience with Morgan. We initially contacted the store by phone as we were struggling to find a particular tent that had been out of stock locally. Morgan was incredibly helpful from the very first conversation and went out of his way to help us, including holding the item for us.

We then drove an hour to the store, and Morgan actually recognised our voices when we arrived! He immediately came over and helped us get the item we had reserved. He was then able to help us put together a bundle and made the whole process incredibly easy.

Nothing was too much trouble for Morgan, and his customer service was exceptional. He was friendly, knowledgeable, patient and genuinely seemed to want to make sure we got exactly what we needed.

It’s not often you come across someone who goes so far above and beyond, and Morgan really did. He is a credit to the store and deserves recognition for the fantastic service he provided. Thank you, Morgan! ⭐⭐⭐⭐⭐

11 August 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were very helpful

Staff were very helpful, had to ask several members of staff today at different sections of the store, all were knowledgeable about where to find products and were happy to help me. A smile goes a long way!

11 August 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great ride on the horse simulator with…

Great ride on the horse simulator with Amelie. I'm surprised more people don't use this - it's great value and very educational for people returning to riding or wanting to improve skills

10 August 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rob from the fishing session was great…

Rob from the fishing session was great I visited as a beginner to fishing and he helped kit me out and went the extra yard in terms of offering advice.

6 August 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional Service from Shelby…

⭐⭐⭐⭐⭐ Exceptional Service from Shelby and Jo at GO Outdoors!I had a fantastic experience visiting the store today while looking for a family tent.I want to say a huge thank you to Shelby for being incredibly patient with me. She spent so much time answering all my detailed questions and made me feel completely valued as a customer—it was a really great shopping experience.I also want to highly commend Jo, who gave me brilliant, expert advice about the tent specifications and took the time to clearly explain exactly how to pitch and put it together.Even though the Berghaus Adhara 500 was out of stock today, the outstanding service from Shelby and Jo means I will definitely be returning tomorrow to check the new delivery. They are a credit to your team!

10 August 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We visited the Swindon branch on 2nd…

We visited the Swindon branch on 2nd August. We had a look around the store before Julie helped us with our purchase which she was very helpful and polite. Will visit this store again.

2 August 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Exceptional service

We visited Go Outdoors on Wednesday 5th August and was very pleased with the experience. Shelby and Bill provided exceptional assistance, and we were made to feel thoroughly valued throughout our visit. All the items we required were purchased smoothly and without difficulty. I would have no hesitation in highly recommending the Swindon branch of Go Outdoors.

5 August 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful friendly staff once again…

Very helpful friendly staff once again helping me with my bulk buy. Thank you Julie and Ceri from Go Outdoors Swindon.

5 August 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service great prices will use…

Great service great prices will use again

20 July 2026
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

While the shop at Swindon on 2nd August…

While the shop at Swindon on 2nd August was extremely busy. Jordana and Tom were amazing and Tom’s knowledge helped us buy the correct Gas BBQ. Well done you two.

2 August 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came in to get our camping setup for…

Came in to get our camping setup for the year and this one lady helped me need she was polite helpful and very professional i didn't catch her name unfortunately

19 July 2026
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful staff especially extremely knowledgeable young man at the camping tents section in Swindon. Then very good customer service by Francisco at the till.

1 August 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tom was great

Tom was great, went the extra mile in finding the tent in the store which wasn’t on display but ‘in stock’ so I bought it! Shelby in the fishing section was excellent too

2 August 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A great shout out for Jay.Promptly…

A great shout out for Jay.Promptly called me to say an item was back in stock and served me in the yellow room as to avoid paying at main tills,as it was busy,when I came in to collect item.

1 August 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Gas bbq purchase

Molly was very helpful today & got us the support we needed for the purchase of our new bbq.

1 August 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

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