We came in looking for fishing gear and found everything we needed. Bill didn’t just recommended expensive or items we don’t require at the moment but helped us pick exactly what is necessary for begi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We came in looking for fishing gear and found everything we needed. Bill didn’t just recommended expensive or items we don’t require at the moment but helped us pick exactly what is necessary for begi... See more
Company replied
Online ordering great and they keep you updated on your order . And the courier they use for delivery is fantastic . This is the 2nd delivery we have had from them and can't fault .
Company replied
My friend & I had been to the Cotswold Outdoor store near Ashton Keynes but were disappointed by what was on offer, poor service & excessive pricing so we thought we would give Go Outdoors a go. Excel... See more
Company replied
We had such a fantastic experience with Morgan. We initially contacted the store by phone as we were struggling to find a particular tent that had been out of stock locally. Morgan was incredibl... See more
Company replied
Written by the company
Written by the company

Ocotal Way, County Road, SN1 2EJ, Swindon, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We came in looking for fishing gear and found everything we needed. Bill didn’t just recommended expensive or items we don’t require at the moment but helped us pick exactly what is necessary for beginners. Will definitely shop there again and I recommend this store.

Reply from GO Outdoors - Swindon
Online ordering great and they keep you updated on your order . And the courier they use for delivery is fantastic . This is the 2nd delivery we have had from them and can't fault .

Reply from GO Outdoors - Swindon
Very efficient, helpful and courteos staff and a wide range of choice of goods

Reply from GO Outdoors - Swindon
Thanks to Michelle and Carol for looking after me so well today on my visit to your Swindon store.

Reply from GO Outdoors - Swindon
The customer service was excellent and the staff were outstanding my family and I go there quite often as we’re a outdoor family and this was the first time we used click and collect and it was flawless fast picking although we weren’t able to get one of our items we were refunded quickly and without any issue

Reply from GO Outdoors - Swindon
We had such a fantastic experience with Morgan. We initially contacted the store by phone as we were struggling to find a particular tent that had been out of stock locally. Morgan was incredibly helpful from the very first conversation and went out of his way to help us, including holding the item for us.
We then drove an hour to the store, and Morgan actually recognised our voices when we arrived! He immediately came over and helped us get the item we had reserved. He was then able to help us put together a bundle and made the whole process incredibly easy.
Nothing was too much trouble for Morgan, and his customer service was exceptional. He was friendly, knowledgeable, patient and genuinely seemed to want to make sure we got exactly what we needed.
It’s not often you come across someone who goes so far above and beyond, and Morgan really did. He is a credit to the store and deserves recognition for the fantastic service he provided. Thank you, Morgan! ⭐⭐⭐⭐⭐

Reply from GO Outdoors - Swindon
Staff were very helpful, had to ask several members of staff today at different sections of the store, all were knowledgeable about where to find products and were happy to help me. A smile goes a long way!

Reply from GO Outdoors - Swindon
Great ride on the horse simulator with Amelie. I'm surprised more people don't use this - it's great value and very educational for people returning to riding or wanting to improve skills

Reply from GO Outdoors - Swindon
Rob from the fishing session was great I visited as a beginner to fishing and he helped kit me out and went the extra yard in terms of offering advice.

Reply from GO Outdoors - Swindon
⭐⭐⭐⭐⭐ Exceptional Service from Shelby and Jo at GO Outdoors!I had a fantastic experience visiting the store today while looking for a family tent.I want to say a huge thank you to Shelby for being incredibly patient with me. She spent so much time answering all my detailed questions and made me feel completely valued as a customer—it was a really great shopping experience.I also want to highly commend Jo, who gave me brilliant, expert advice about the tent specifications and took the time to clearly explain exactly how to pitch and put it together.Even though the Berghaus Adhara 500 was out of stock today, the outstanding service from Shelby and Jo means I will definitely be returning tomorrow to check the new delivery. They are a credit to your team!

Reply from GO Outdoors - Swindon
We visited the Swindon branch on 2nd August. We had a look around the store before Julie helped us with our purchase which she was very helpful and polite. Will visit this store again.

Reply from GO Outdoors - Swindon
We visited Go Outdoors on Wednesday 5th August and was very pleased with the experience. Shelby and Bill provided exceptional assistance, and we were made to feel thoroughly valued throughout our visit. All the items we required were purchased smoothly and without difficulty. I would have no hesitation in highly recommending the Swindon branch of Go Outdoors.

Reply from GO Outdoors - Swindon
Very helpful friendly staff once again helping me with my bulk buy. Thank you Julie and Ceri from Go Outdoors Swindon.

Reply from GO Outdoors - Swindon

Reply from GO Outdoors - Swindon
While the shop at Swindon on 2nd August was extremely busy. Jordana and Tom were amazing and Tom’s knowledge helped us buy the correct Gas BBQ. Well done you two.

Reply from GO Outdoors - Swindon
Came in to get our camping setup for the year and this one lady helped me need she was polite helpful and very professional i didn't catch her name unfortunately

Reply from GO Outdoors - Swindon
Very helpful staff especially extremely knowledgeable young man at the camping tents section in Swindon. Then very good customer service by Francisco at the till.

Reply from GO Outdoors - Swindon
Tom was great, went the extra mile in finding the tent in the store which wasn’t on display but ‘in stock’ so I bought it! Shelby in the fishing section was excellent too

Reply from GO Outdoors - Swindon
A great shout out for Jay.Promptly called me to say an item was back in stock and served me in the yellow room as to avoid paying at main tills,as it was busy,when I came in to collect item.

Reply from GO Outdoors - Swindon
Molly was very helpful today & got us the support we needed for the purchase of our new bbq.

Reply from GO Outdoors - Swindon
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.