Brought some walking boots on Saturday afternoon, young lad who got our sizes was very polite and happy to help making sure we got what we wanted he was a credit. Willow at check out served us quickl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Matt was brilliant in helping me find the right walking shoes. He listened to what I needed, explained the products clearly, and guided me to a pair that fits perfectly. Knowledgeable, patient, and ge... See more
Company replied
I bought some sandals and wellingtons here during the week. I am really happy with my purchases and was looked after very well by Jess H, who was very pleasant, interested, knowledgeable, very helpful... See more
Company replied
Dislike: that there was only one young lady that was helping in the boot department and she was so busy, When going downstairs I noticed 2 young men standing near the door one looking at his phone the... See more
Company replied
Company details
- #52 of 84 best companies in Camping Shop
- #43 of 127 best companies in Activewear shop
- #46 of 105 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #5 of 7 best companies in Horse-Riding Service
- #19 of 41 best companies in Running Shop
About GO Outdoors - Tamworth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit H, Ventura Retail Park, B78 3JD, Tamworth, England, United Kingdom
- 01827 218511
4.8
Excellent
314 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a new pair of walking shoes and…
Bought a new pair of walking shoes and was served by Matt. Very helpful chap,
Listened to me and advised accordingly.
Thanks
24 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Would not reccomend
Would not reccomend , I ordered an item to collect from store , over a week with no updates so I called them to be told my item has been waiting to be collected for several days , didn't bother to let me know my item was ready which is what they told me upon ordering , asked the staff on collecting and they said oh not everyone is trained on how to recieve deliveries so it wasn't booked in correctly which is why I didn't get a email, not good enough , it was a gift that was 6 days late , customer service didn't seem to care when I called them to find my item just told me to go and get it and I cant cancel the order id need to go and collect it and them immediately return it, awful customer service and generally poor experience
Update ! , your comment doesn't help, the link you provided is simply to contact you regarding a order , i already did that and the service was awful , if you'd like to contact me then feel free , my details are on order 10003 on your system
16 March 2026
Reply from GO Outdoors - Tamworth
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great customer service
We were looking to purchase various items for a trek. Jacob was happy to help. He was knowledgeable and nothing was too much trouble.
22 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Fishermen’s Trail
We were served by Matt for gaiters and Morphlite GTX. He was extremely helpful and knowledgeable.
22 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Ruby was so helpful with my daughter…
Ruby was so helpful with my daughter trying to find the right fit of boots, didn't rush us, allowed us to take our time, thanks
22 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Matt was brilliant in helping me find the right walking shoes. He listened to what I needed, explained the products clearly, and guided me to a pair that fits perfectly. Knowledgeable, patient, and genuinely focused on getting it right—fantastic service all round.
7 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Matt served us and helped with buying…
Matt served us and helped with buying walking boots , very helpful and friendly staff in store.
16 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Matt was very helpful
Matt was very helpful in the boot department. Good advice and very friendly.
19 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brought some walking boots on Saturday…
Brought some walking boots on Saturday afternoon, young lad who got our sizes was very polite and happy to help making sure we got what we wanted he was a credit. Willow at check out served us quickly and efficiently, very helpful and again polite lovely experience here will shop here again staff 5 star
14 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Reply from GO Outdoors - Tamworth
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
I bought some sandals and wellingtons…
I bought some sandals and wellingtons here during the week. I am really happy with my purchases and was looked after very well by Jess H, who was very pleasant, interested, knowledgeable, very helpful and got me different styles and sizes to try on.
12 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great service from Georgia
Great service from Georgia. Excellent prices with members discount 🙂
13 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Jess H was really polite and very quick…
Jess H was really polite and very quick service, thank you!
12 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Looking for specific items requested by…our son
Looking for specific items requested by our son for a birthday gift the shop assistants were all very helpful and knowledgeable about the products required
10 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Ruby was really helpful
Ruby was really helpful, well informed with an honest opinion when we went looking for a sleeping bag!
9 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Lovely store, lovely peeps..
Great store. Popped in for some walking shoes for my young son and brought a couple of sale t-shirts. Ruby also helped us out at the checkout and was a great end to a great experience.
8 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Served by ruby today
Served by ruby today. She was very helpful and friendly thank you
8 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Customer service was great
Customer service was great. The staff were very helpful when I was trying on items and Ruby especially was helpful when checking out.
8 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I needed some new bits and pieces
I needed some new bits and pieces, waterproof jacket and walking boots. Matt was extremely helpful when it came to choosing a pair of walking boots. Good knowledge and suggestions based on my habits, foot size and shape. Very good experience and would recommend this store based on the help and professionalism.
8 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great purchase lovely friendly service…
Great purchase lovely friendly service from Ruby
7 March 2026
Unprompted review
Reply from GO Outdoors - Tamworth
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.