Had an amazing shopping experience buying shoes with my friends, 10/10 service and wanted to give a shoutout to Jenni who kindly served us and helped us, she deserves all the praise.
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See what reviewers are saying
We find that there are less tents setup than in the previous building. It would be nice to have more camping furniture setup to get more of a visual. New shop is nicely laid out, usually well-stoc... See more
Company replied
I had an absolutely fantastic experience at this store today, thanks to Kelly, who went above and beyond to help me find a specific jacket I was looking for. I had travelled from Woolwich... See more
Company replied
I needed a rucksack for 14 y old son & Ethan was brilliant. Really helpful, patient & knowledgeable. He didn’t try to convince us to buy something we didn’t need & instead helped us to make sure we fo... See more
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Company details
About GO Outdoors - Thurrock
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 2, Lakeside Retail Park, RM20 3HH, Thurrock, United Kingdom
- 01375 800413
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great prices and customer service
Great prices and customer service. Loads of choices and in stock.
5 May 2025
Reply from GO Outdoors - Thurrock
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Good choice and amazing staff
Good choice and amazing staff, especially Sue and Andonis!
3 May 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Amazing Experience From Kelly!
Always have a lovely experience when coming into this store absolutely amazing staff and especially yesterday I got help from Kelly they have always got a smile on there face and are always happy to make sure you are satisfied with your shopping experience!
- Thank You!
29 April 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Was looking for items for my sons DofE…
Was looking for items for my sons DofE trip. Harvey was very helpful and gave lots of advice and help trying things out.
28 April 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great staff
Great staff, really helpful and listen to problems, unfortunately they are not permitted to deal with membership problem and in particular removing pass members registered at my home.
27 April 2025
Reply from GO Outdoors - Thurrock
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Thurrock
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Really recommend this shop
Really recommend this shop - we had a very helpful assistant, Harvey, who really helped us to choose the right fitting backpack for my son’s D of E expedition. He was very knowledgeable and happy to spend the time we needed to get the best fitting bag for my son.
26 April 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Last Minute DofE shopping
We visited the store as we have the bronze DofE coming up soon. One of the associates, David, helped us pick out walking boots, socks and a sleeping bag. He was incredibly knowledgeable and personable and made our visit much easier than anticipated. The store itself had everything we were looking for so it turned out to be a very productive visit.
19 April 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
purchasing a new tent
Had good advice regarding purchasing a new tent. Staff were helpful, friendly and gave good advice. Even better got the item half-price with a go outdoors membership card. 2aq
14 April 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Brilliant afternoon looking for helmets…
Brilliant afternoon looking for helmets for the children.
Excellent service at lakeside Thurrock store by a gentleman called Charleston I believe.
Ever so lovely and interested great with the children and their questions.
Many thanks
19 April 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Helpful amd friendly
Kelly was Very friendly and helpful at the lakeside branch , she made sure that what wasn't available in store was sorted out and delivered to us.
18 April 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Something for everyone it's like a toy store for adults.
My experience was great at go outdoors.
Very good for my fishing and bought some today as I was going to tills a male starf asked if he could check in side as some components were being missing .
Great even though they were all there It saved me alot of time to go back. He also mentioned to join as itbwill save me money in future which I intend on doing is going back to go outdoors
16 April 2025
Unprompted review
Reply from GO Outdoors - Thurrock
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Thanks for support and guidance and personalised care
Thank you to Ethan who took the time to help my daughter find a correct fitting 65L rucksack for her petite back. We walked out happy customers with an Osprey womens small!
15 April 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Staff were very helpful and…
Staff were very helpful and knowledgeable. Nothing seemed to faze them.
14 April 2025
Reply from GO Outdoors - Thurrock
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We visited Thurrock go outdoors and…
We visited Thurrock go outdoors and their member of staff David H helped me purchase Walking boots, he was very knowledgeable, helpful & patient, nothing was too much trouble for him.
5 April 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Jazmin was very helpful with walking…
Jazmin was very helpful with walking boot and sock selection
11 April 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Last minute skiing trip bits.
Last minute skiing trip bits.. lots of choice all very competitively priced
Staff friendly and helpful
9 April 2025
Reply from GO Outdoors - Thurrock
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I would like to congratulate Go…
I would like to congratulate Go Outdoors for employing an extremely informative, caring and considerate employee.
Kelly made our experience in the store very smooth and easy.
Credit to her where credit is due.
10 April 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent Customer Service
Jessica at Lakeside brilliant, even though it was nearly closing time. She waited whilst our daughter tried on a few pairs of walking boots and was knowledgeable about different materials etc. Plus she found us a good 'price match' deal. Excellent customer service!
9 April 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Knowledgeable and friendly staff
My pair of shoes bought six months ago had issues and the store was very helpful with the exchange and finding a good equivalent. Charlton was very knowledgeable and a quick thinker!
2 April 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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