GO Outdoors - Wakefield Reviews 

4,552
TrustScore 5 out of 5

4.8

Hostingley Lane, Middlestown, WF4 4PZ Wakefield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Went to look for a jacket that I had seen online but wasn’t on shop floor. Emily was very helpful in getting that from the warehouse and she also recommended 2 others made by Rab. She also checked o... See more

Company replied

Rated 3 out of 5 stars

I like so many things you can choose you can find nearly everything you looking for very helpful staff. But I very dislike the car park it seems it had better days it is hard to see the car spaces an... See more

Company replied

Rated 5 out of 5 stars

A great well stocked store with almost everything you need. Staff are very friendly and helpful. Especially EMMA who always has a lovely smile and is very helpful and full of customer service, howeve... See more

Company replied

Rated 5 out of 5 stars

Visited to buy some chairs and clothes. Ruth was really helpful and offered to move the heavier items we were carrying to the front desk so we could continue to shop in the clothes section. And when... See more

Company replied


Company details

  1. #56 of 78 best companies in Camping Shop
  2. #55 of 123 best companies in Activewear shop
  3. #58 of 95 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #6 of 7 best companies in Horse-Riding Service
  6. #22 of 39 best companies in Running Shop

About GO Outdoors - Wakefield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Hostingley Lane, Middlestown, WF4 4PZ, Wakefield, United Kingdom

  • 01924 978026

4.8

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,552)

33,584 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Went to look for a jacket that I had…

Went to look for a jacket that I had seen online but wasn’t on shop floor. Emily was very helpful in getting that from the warehouse and she also recommended 2 others made by Rab.
She also checked online to see if we could get the colour we were after.
Very impressed with her customer service and I always find that the Wakefield branch staff are always very helpful even if they are busy.

6 August 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A great well stocked store.

A great well stocked store with almost everything you need. Staff are very friendly and helpful. Especially EMMA who always has a lovely smile and is very helpful and full of customer service, however busy it is.

1 August 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

I like so many things you can choose but the car pack need work

I like so many things you can choose you can find nearly everything you looking for very helpful staff.
But I very dislike the car park it seems it had better days it is hard to see the car spaces and it is very dangerous for car expansion you need to drive very slow so many holes

3 August 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

UPS parcel drop off.

I went to drop an ups parcel off, when I got there they did not have a printer.
Evie the girl that dealt with me went far beyond what she needed to, to try help and find somewhere with a printer.

3 August 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ruth was excellent and very helpful 👏



Ruth was excellent and very helpful 👏

3 August 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

DofE Bronze Expedition Kit shopping at Go Outdoors

Got a bunch of discounts with my DofE discount card so that helped affording the countless amount of things we bought and a lot of the kit needed for my DofE Bronze Expedition was specifically recommended for DofE Expeditions too so most of my kit will be very useful. Will definitely come here again to buy clothing for DofE Bronze Expedition and also we got some assistance from Ruth who was a very kind and assistive individual and probably one of the most helpful and generous store-workers I’ve ever met in my life and she is also the reason I’m making this review because she gave us a slip with a QR code so I could make a review. Overall 10/10 experience and I would recommend.

2 August 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ruth was brilliant on my recent visit

Ruth was brilliant on my recent visit. I was struggling with signal while trying to get my son some hiking boots and she told me where is best to get signal. She helped advise me of a good type of hiking boots and helped me collect them. She was very knowledgeable and helpful 🙂

2 August 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Leeann gave great advice and info

Leeann gave great advice and info

2 August 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful friendly staff and great value…

Helpful friendly staff and great value products. Top marks. Thanks

24 July 2026
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Customer service excellent with Martin …

Customer service excellent with Martin helping with footwear and Kayla very helpful on till re Duke of Edinburgh query.

2 August 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Andy was very informative about trail…

Andy was very informative about trail shoes have lots of advice

1 August 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ultra reliable

Always great and has something for every price category. Their application of sales and member prices is amazing my first ever saving blew my mind. I got nearly £500 quids worth of gear for 250 quid.

10 June 2026
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience

Great experience, quality products for good price. Better than online brands. Staff are Friendly and helpful

28 July 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

After ringing round a few stores to…

After ringing round a few stores to find an item, I eventually found one in Wakefield a lovely lady called Ruth answered the phone and agreed to save the item for me to pick up later that day.
On arrival at the store I was greeted by Ruth who got the item for me, whilst I was in the store she was more than happy to help me out with other requests and questions, she is a credit to the store with her lovely friendly attitude and great customer service

13 July 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited to buy some chairs and clothes

Visited to buy some chairs and clothes. Ruth was really helpful and offered to move the heavier items we were carrying to the front desk so we could continue to shop in the clothes section. And when I forgot I could use my NHS discount, Daniella was very helpful in returning some items and reputation them through so I could save £14. Something that could have been embarrassing and a bit of a faff was made easy and well managed. So thank you!

26 July 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I visited today with my mum she is…

I visited today with my mum she is struggling with her feet, Andy C was very helpful in finding her some walking boots and socks he was very patient and informative. Thanks to Emma at the till was a great shopping experience today:)

28 July 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always a good experience

Easy to order online and was kept informed of status of delivery.
One of my purchases came too late for me to use (it was a gamble) and it was easy to return.
Over the years I've also spent hundreds of pounds in store and have always been very happy.

21 July 2026
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jack was brilliant

Jack, firstly well done, you handled the angry gentleman in a calm and professional manner. There was no need for him to speak to you as he did..
Secondly thank you for helping us choose our purchase & explaining the discounts to us, we are very happy with it.
I hope you had a great end to your shift.

26 July 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very big store

Very big store, has a great selection for camping from tents to sleeping mats and bags and lots of clothes to choose from.
We were served by Leeann who was very helpful and a nice person to talk to.
Bargains with a membership.

26 July 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great stock availability and service

Another great visit to go outdoors Wakefield. Loads of sizes available and lots of clothing options. Helpful service from Evie too.

24 July 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look