GO Outdoors - Warrington Reviews 

1,857
TrustScore 4.5 out of 5

4.6

Wilson Patten Street, WA1 1PS Warrington, GB


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Rated 5 out of 5 stars

Barry -Store Manager Warrington 100% customer service Barry helped us find our ideal Tent and other items we were looking for. We’ve even been back since to purchase other items and was greeted b... See more

Company replied

Rated 5 out of 5 stars

I was made up the fact that I could order membership, and automatically the discount was without receiving my membership card yet. Happy the items online and there were all available for the AM next d... See more

Company replied

Rated 2 out of 5 stars

I ordered, through click and collect, a cool box and 2 packs of ice blocks. They were out of stock of the cool box but carried on with the rest of the order without the option of cancelling the ful... See more

Company replied

Rated 5 out of 5 stars

Needed to go back for two things after a visit previous day. Bought a camping chair, one of the arms was faulty, no problem exchanged it. Other thing I queried was the previous day I purchased a man’s... See more

Company replied


Company details

  1. #61 of 80 best companies in Camping Shop
  2. #63 of 121 best companies in Activewear shop
  3. #69 of 92 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #22 of 37 best companies in Running Shop

About GO Outdoors - Warrington

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Wilson Patten Street, WA1 1PS, Warrington, United Kingdom

  • 01925 906755

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,857)

35,367 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Liv served me looking for walking…

Liv served me looking for walking boots. Very attentive and helpful, really nice girl and was very knowledgeable. Thank you

10 June 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited Go Outdoors

Visited Go Outdoors, Warrington this morning, i find this branch most inviting. Outside the main entrance there is a clean bowl of dog water & some doggy biscs in another bowl - how welcoming is that for our 4 legged friends. We had our Roxie with us so she thought this wonderful as well & great that you can take your dogs in store, she likes camping as well. A bright clean store with all merchandise on display clearly. Found myself a nice waterproof jacket & also a gillet for those chilley days. Went to the tills where i was served by Sue, very friendly with a lovely smile & very efficient. A pleasure to shop here. We'll be back.

9 June 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Liv was friendly and helpful

Liv was friendly and helpful, would recommend Go Outdoors

2 June 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Visited Warrington branch today and was served by a very helpful and polite young lady.
A great credit to GO Outdoors !!

5 June 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Charlotte at the Warrington branch…

Charlotte at the Warrington branch served us this evening. What a lovely, helpful person. Helped us sort out our new loyalty card and was a pleasure to speak to. Very professional and knowledgeable.

4 June 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service …

There were a few price discrepancies with the online price and in store price but between becca and sue they sorted me out brilliantly. Very friendly both of them and excellent customer service.

2 June 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served this morning by a lovely …

I was served this morning by a lovely lady called Sue. She was very helpful & cheerful. Thankyou for making my visit a good one.

2 June 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had great service from Sue

Had great service from Sue, when we called in to exchange our caravan battery.
Thanks Sue

1 June 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Louise at the Warrington store was excelllent

Louise at the Warrington store was incredibly helpful, and allowed me to get the best value for my purchase - I will definitely return

26 May 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Exceptional team member at Warrington store

Liv at the Warrington store went above and beyond to help us in purchasing a gas bottle for our bbq, we hadn’t got a clue which we needed.
Having earlier that day visited so many places to buy one everywhere sold out or could only exchange an existing bottle.
From arriving at the store to purchasing was effortless
Thanks Liv

23 May 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Easy and simple

Easy and simple, amazing customer service!

10 May 2026
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The whole team were so helpful when I…

The whole team were so helpful when I dashed in just before closing, this Friday 22nd May. Like super duper helpful. Kids in tow and 1% battery on phone for payment, we were directed to what we needed, supported through decisions and made to feel welcome even 15 minutes before closing....on a FRIDAY NIGHT!!!

Straight up don't see this kind of effort from a young workforce enough! These guys rallied together and got the job done. It was a three figure spend and I felt confident I had all the right bit when leaving.

22 May 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop

Great shop, good location and plenty of choice. On top of this Soleen is a breath of fresh air. Professional and classy.

23 May 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Warrington Go Outdoors

Staff in the Warrington Store are so helpful both over the phone and in store. Today we were helped by Charlotte and Liv during our visit and nothing was too much trouble.

23 May 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

All the gear!

All the gear! We’ve been researching & setting ourselves up to go on our first of many camping adventures & have found go outdoors a must! From help & advice to all the choices, good prices & offers! We’re all set. Just want some dry weather now.

12 May 2026
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Poor click and collect service.

Ordered for click and colllect as store told me I couldn’t order with them.
No update on order. Phoned on due date to be told that it may be later in the day.

No contact via email or text and app continue to say ‘on way’.

Next I heard the item had been returned. I’ve now had to reorder and pay £3 more for the same item as the price had increased.

27 April 2026
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

We do always aim to provide excellent customer service and we are disappointed to hear this was not the case for your click and collect order.

A full refund was issued once the order had expired. Please accept our apologies that you did not receive any update to say that it was ready to collect.

We have contacted you via email to provide an update on the new order that you have placed. Please check your inbox for this massage.

Kind regards,

Go Outdoors Customer Care

Rated 1 out of 5 stars

Situation resolved

Rubbish customer service. Having fully assembled a barbecue, found the last component, a handle for the lid, was broken and unusable. On contacting the store, was told by the unhelpful staff that the only way to get a replacement is to FULLY dismantle it, repack all the numerous components back into their original packing (honestly!) and schlepp back to the store. That is a huge amount if wasted time and effort due to a substandard product.

AVOID

12 May 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

We appreciate you taking the time to share your experience.

We are sorry to hear that part of the item was broken and unusable.

We have contacted you via Trust Pilot for more information so that this can be looked into with the store management.

We look forward to hearing from you.

Kind regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Charlotte was extremely helpful with…

Charlotte was extremely helpful with her advice about the best drinks bottle to buy.
She took her time to help and she explained about the different benefits of the various brands and styles of bottles/tumbler bottles that would be best for my lifestyle and needs.

9 May 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sue the member of staff who served us…

Sue the member of staff who served us was very helpful

7 May 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First class service 👍.

First class service 👍.
I went to Go Outdoors Warrington for pair of hiking pants. Sue, the lady manning the tills organised changing room availability for me straight away. Sue was chatty and friendly, which was nice and relaxing.
I was torn between 2 pairs, and after chatting to Sue she offered some very good and sensible input, which helped me make up my mind. I am very pleased with my purchase,and thank Sue for her excellent help and service 😀 😊.

7 May 2026
Unprompted review
GO Outdoors - Warrington logo

Reply from GO Outdoors - Warrington

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

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