GO Rentals New Zealand Reviews 

2,596
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 433 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service provided by the team, mentioning that staff members are always welcoming, accommodating, and quick to assist with any questions. Consumers also appreciate the straightforward online booking system, which makes organizing a rental completely hassle-free from start to finish. A few other people also felt that the complimentary airport shuttle service made arrivals and departures extremely convenient and efficient. Reviewers repeatedly noted that the rental vehicles are maintained in a spotless, nearly new condition, providing a comfortable and reliable ride throughout their travels. People thoroughly enjoy exploring their destinations knowing they received great value and fair pricing.

What people talk about most

Service

Customers had positive experiences with service, frequently praising the fast and efficient airport shuttle,... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as exceptionally friendly,... See more

Booking process

Customers consistently note positive experiences with the booking process, describing the online system and... See more

Product

People report positive experiences with product, highlighting that vehicles are exceptionally clean, modern,... See more

User experience

Consumers find user experience to be positive, highlighting a seamless process from online booking to vehicle... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I/We always booked go rentals whenever Me and my friends are visiting travelling especially South Island. Go rentals are very Quick and easy. The app is great no hassle for booking online. No... See more

Company replied

Rated 5 out of 5 stars

On-line booking system was easy to follow. Simple options to choose from and friendly counter staff upon arrival in Queenstown. Returning the rental car was just as easy as pick-up. Thank you for a... See more

Rated 5 out of 5 stars

I usually use another rental company but there were getting pricey. This is the first time using GoRentals the price was really good and staff was really good throughout everything. Will definitely b... See more

Company replied

Rated 5 out of 5 stars

We were put on an earlier flight due to our original one been delayed so we were 2hrs early to collect the car. Go Rentals came and picked us up, stored our bags at their depot and took us to a cafe c... See more

Company replied


Company details

  1. Car rental company

Written by the company

Kia ora and welcome to GO Rentals. We’re a big team of extremely passionate people who GO further in every way to make your journey a roaring success. Wherever you’re going, whatever the reason, we’ll make you feel like it’s the most important thing in the world. Of course we have hundreds of safe, reliable, clean and affordable late-model vehicles like the other top companies. And what you see is what you get, meaning no hidden costs and the car you book is the car you drive. All that, plus our standout service, will really put a smile on your dial. So once you know where you’re GOing and who you’re taking, get in touch and let us get your ultimate Kiwi car rental experience underway.

GO further

Written by the company

Our Promise to you
We promise to give the best rental car experience you’ve ever had! We promise to provide safe, reliable, clean and affordable late-model vehicles. But it’s our car rental team and service that will really put a smile on your dial. Whether it’s rental cars, vans or 4 wheel drives you’re looking for, we have a solution for every occasion and every budget. GO Rentals started with only a couple of rental cars at our Auckland Car Rental branch. 25 years later we are one of the fastest growing car rental companies in New Zealand.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(2,596)

435 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price

Great price. Great vehicle. Easy to book and easy to locate and friendly staff

3 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Melissa, thank you for the lovely review! We’re delighted you enjoyed the vehicle, found the process easy, and received friendly service from the team. We appreciate your support and hope to see you again soon

Rated 5 out of 5 stars

My favourite car rental company!

My favourite car rental company!! Booking online or in the app is super easy and quick. The airport courtesy shuttle is efficient, all staff are friendly.
I always check in on the app which makes collecting a car very quick, no waiting. The cars are reliable and prices are great!!

14 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Tracy, thank you for making GO Rentals your favourite car rental company! We’re thrilled to hear the app, shuttle service, and quick collection process continue to make your trips easy and stress-free. We truly appreciate your continued support

Rated 5 out of 5 stars

Efficiency in car pick -up and return

Efficiency in car pick -up and return. Good quality and clean car for the price.

4 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Porncharoen, thank you for your great feedback! We’re pleased to hear the pick-up and return process was efficient and that you enjoyed the quality and cleanliness of the vehicle. Safe travels and thank you for choosing GO Rentals!

Rated 5 out of 5 stars

My go to for Nz car rental

My go to for Nz car rental. 2nd time using them and will easily return to this company.

20 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Cameron, thank you for your continued support! We’re honoured to be your go-to car rental company in New Zealand and look forward to welcoming you back again on your next trip.

Rated 5 out of 5 stars

Good reliable service.

12 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Customer, thank you for the 5 stars! We’re so pleased you found our service reliable and appreciate you choosing GO Rentals.

Rated 5 out of 5 stars

Really very easy

Really very easy, friendly staff.

11 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Craig, thank you for the great review! We’re glad you found the process easy and our team friendly to deal with. We appreciate your support!

Rated 5 out of 5 stars

We decided to change our vehicle from a…

We decided to change our vehicle from a Yarris to a tesla. only cost us an extra couple hundred dollars and we were on our way. great experience

8 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Kimberley, thank you for sharing your experience! We’re so pleased the upgrade to a Tesla helped make your trip even more enjoyable. Great to hear the process was smooth and easy too.

Rated 5 out of 5 stars

Seamless experience and great service…

Seamless experience and great service from the point of booking, pick up and return of vehicle

5 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Drew, thank you for the wonderful feedback! We’re delighted to hear everything from booking through to return was seamless and that our team provided great service along the way. We hope to see you again soon.

Rated 5 out of 5 stars

Convenience and excellent staff

6 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Robert, thank you for your review! We’re so pleased you found our service convenient and our team excellent. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Best Car Rental choice for our New…

Best Car Rental choice for our New Zealand adventure.

Pricing was affordable and so much cheaper than the others.

Standout was the piece of mind insurance extra $0 deposit held/ $0 excess.

Ross our shuttle bus driver was happy and so helpful!

Thank you GoRentals! Will definitely book again.

8 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi J & K, thank you for such an amazing review! We’re thrilled we could be part of your New Zealand adventure. Great to hear you appreciated our affordable pricing, peace of mind insurance option, and Ross’ friendly service. We’ll be sure to pass your kind words on to him. We can’t wait to welcome you back again!

Rated 5 out of 5 stars

Best decision

Ease of booking through to pick up and return of vehicle was brilliant! Customer service and information at pick up was friendly, help and speedy. Vehicle was super nice to drive, very clean vehicle.

3 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Toni, thank you for your wonderful review! We’re delighted the whole process from booking through to return was smooth and easy for you. Great to hear you enjoyed the vehicle and our friendly team as well.

Rated 5 out of 5 stars

Waiheke trip

Quick checkin and checkout process. Good quality and up to date maintenance of car. Only thing to improve is where the rental cars are from the terminal - all good for me but might be overwhelming for some tourists and especially older people.

3 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Drew, thank you for your feedback! We’re pleased you enjoyed the quick check-in process and the quality of the vehicle. We also appreciate your comments regarding the walk from the terminal and will keep this in mind as we continue improving the experience for all travellers.

Rated 5 out of 5 stars

Cheapest price around

The price on our minivan for 8 days was unmatched excellent service from using the online app and over the phone the lady at check in was lovely

29 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Adelaide, thank you for the fantastic review! We’re so pleased you found great value with us and enjoyed the support from both our online and branch teams. We’ll be sure to pass your lovely comments on to the check-in team.

Rated 5 out of 5 stars

3rd time using the service

3rd time using the service

5 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Chris, thank you for choosing Go Rentals again! We truly appreciate your continued support and look forward to seeing you for your fourth trip with us.

Rated 5 out of 5 stars

Smooth experience

Smooth experience overall with good reliable car.

27 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi John, thank you for your review! We’re glad to hear your rental experience was smooth and that the vehicle was reliable. We hope to welcome you back again soon.

Rated 5 out of 5 stars

As always

As always, it’s very easy to use and the quality of service is excellent. This time as well, a perfect 100 out of 100~~♡♡

5 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Hyun Min Hong, thank you for the amazing feedback! We’re delighted to hear your experience was once again easy and enjoyable. Your continued support means a lot to us, 100 out of 100 made our day

Rated 5 out of 5 stars

A great price and a great experience on…

A great price and a great experience on our almost one month rental across the North Island. Will rent again with Go.

2 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Clint, thank you for your wonderful review! It’s great to hear you had such a positive experience during your month-long North Island trip. We’re pleased we could provide good value and service throughout your journey.

Rated 5 out of 5 stars

Everything from pick up to drop off was…

Everything from pick up to drop off was great.

3 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Lorraine, thank you for your lovely feedback! We’re so pleased everything from pick up to drop off went smoothly for you. Hope to see you again next time.

Rated 5 out of 5 stars

Always professional and always vey affordable

Always professional and always very affordable.

2 May 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Karl, thank you for your continued support! We really appreciate your kind words about our professionalism and affordability. Looking forward to welcoming you back again soon.

Rated 5 out of 5 stars

Car Rental with Go Rentals

Pick up is easy and quick and you are on the road in no time.

27 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Manbat, thank you for your review! We’re glad the pick-up process was quick and easy so you could get on the road without delay. We hope to see you again on your next trip.

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