The sneakers I ordered were one size too small. The return required a bit more effort than expected, and I missed some communication along the way. That said, their support team stepped in and found a... See more
Company replied
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Review summary
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The tracking information was mixed up with Zalando’s and therefore quite confusing. DHL was indicated as the carrier, but the package was ultimately delivered by Bpost, which did not make sense. That... See more
Company replied
When I notified the Company that I had not recieved items that were ordered they followed up and reshipped the items.
Company replied
The product is of good quality and fits very well.
Company replied
Company details
About Gorilla Wear
Written by the company
Gorilla Wear supplies sportswear, lifestyle clothing, fight gear, and gym accessories. Our legacy began in 1982 in the United States of America. With decades of experience and a team of world-class athletes, we are committed every day to encouraging athlete motivation through products with unique designs and high functionality.
Over the past 40 years, our brand has become legendary. Athletes around the world have proudly worn or used our products for generations. And they still do, because, with customers from over 100 countries and more than 65 established distributors, we're still expanding our brand every day.
We take customer opinions extremely seriously so we can provide athletes with the best possible products and customer service. We'd love to hear about your experience with Gorilla Wear!
Contact info
Jan Tinbergenstraat 131, 7559 SP, Hengelo, Netherlands
- +31 743492741
- info@gorillawear.com
- www.gorillawear.com
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Been eyeballin’ a couple pairs of kicks…
Been eyeballin’ a couple pairs of kicks on here for a while now and with the Black Friday sale I made out like a bandit. Also, this company definitely has some style behind their products I am and will be a repeat buyer!
21 November 2024
Reply from Gorilla Wear
Dear Aleksei,
Thank you for your fantastic feedback! We’re so glad to hear that you took advantage of our Black Friday sale and that you appreciate the style of our products.
It’s great to know that we have a happy, repeat customer – we look forward to serving you again in the future!
Kind regards,
Gorilla Wear Customer Service
The perfect fit for me on all features
Delivery was very prompt, packaging felt premium, pants were excellent fit and look really sporty, it is a very airy mesh but you would not be able to tell from looking at it but it allows for fast release of sweat. Pants also have nice design features, including zippers which is a bonus, the cords to tighten the pants are not too thick as to cause a bulge under your tshirt, a lot of pants designers don't think of all these little details but gorillawear hits the nail on the head on every front, slim fit is actually slim fit around the legs with a bit of extra room around the buttocks area. So A++++
4 December 2024
Unprompted review
Reply from Gorilla Wear
Dear Peter,
Thank you for your detailed and enthusiastic review! We’re thrilled to hear that you’re so pleased with the prompt delivery, premium packaging, and thoughtful design of our products.
We look forward to serving you again soon.
Kind regards,
Gorilla Wear Customer Service
Fantastic customer service and product quality
Received a wrong size at first but the issue was resolved by a fantastic customer service agent and product quality is according to expectation too. Happy with my purchase.
5 December 2024
Unprompted review
Reply from Gorilla Wear
Dear Martina,
Thank you for bringing this to our attention. We’re sorry to hear about the sizing issue with your order. To help us resolve this for you as quickly as possible, could you please send an email to info@gorillawear.com with a photo showing the tags and labels on the clothing?
Once we receive the details, we’ll work on finding a solution for you right away.
We apologize for the inconvenience and appreciate your understanding.
Kind regards,
Gorilla Wear Customer Service
Reply from Gorilla Wear
Dear Robert,
Thank you for sharing your review with us! We’re delighted to hear that you’re pleased with the quality and fit of the products you ordered.
We look forward to the opportunity to serve you again soon.
Kind regards,
Gorilla Wear Customer Service
Reply from Gorilla Wear
Dear Marcin,
Thank you for leaving a review. Great to hear that you love our brand!
Until next time.
Kind regards,
Gorilla Wear Customer Service
UPS did NOT deliver my order to my…
UPS did NOT deliver my order to my home, but to an unknown destination called "BRODERIE", without any address.
22 October 2024
Unprompted review
Reply from Gorilla Wear
Dear Eddy,
Thank you for your review. We are sorry to hear that there are issues with the delivery of your order.
According to the tracking information, your package was indeed delivered to a location called "BRODERIE," and it has been signed for. If this is not your location, we would like to assist you. Please contact us at info@gorillawear.com so we can further investigate this situation and provide a solution.
We appreciate your patience and look forward to resolving this for you.
The training gloves I ordered arrived…
The training gloves I ordered arrived defective. The website doesn’t allow me to return/exchange them and I’ve emailed the company twice. No response .
30 September 2024
Reply from Gorilla Wear
Dear Hugo,
Thank you for sharing your experience. Very sorry to hear that the products you ordered arrived defective and you did not receive a response from us after this. Our apologies, this is not the service we strive for. We will contact you as soon as possible using the reference number provided.
Kind regards,
Gorilla Wear Customer Service
Good bodybuilding shoes training with them daily.
Great shoes been using them everyday since i them,keep up the great work.
29 September 2024
Reply from Gorilla Wear
Dear Dean,
Thank you for taking the time to leave a review. We are happy to hear that you are very satisfied with your new shoes.
We hope to serve you again soon!
Kind regards,
Gorilla Wear Customer Service
Good quality and cute designs
26 September 2024
Reply from Gorilla Wear
Dear Laura,
Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the quality and designs of our products.
Until next time!
Kind regards,
Gorilla Wear Customer Service
Good customer service
Bought several pairs of pants & one of them had an issue. They responded back to me quickly & handled it 👊🏻
21 August 2024
Reply from Gorilla Wear
Dear Customer,
Thank you for taking the time to leave a review. We are thrilled to hear that you are satisfied with the service provided. Hope you like the products you ordered.
Until next time!
Kind regards,
Gorilla Wear Customer Service
Reply from Gorilla Wear
Dear Richard,
Thank you for taking the time to leave a review about your experience with our brand. We are thrilled to hear that you are very satisfied with the quality of our products and service. We hope to serve you again soon!
Kind regards,
Gorilla Wear Customer Service
Finding the items that I wanted
Finding the items that I wanted. It would also be nice to see larger sizes like 5x to 6x.
14 August 2024
Reply from Gorilla Wear
Dear William,
Thank you very much for leaving your review. We are glad to hear that you found what you were looking for. We will note and consider your feedback about the additional sizes.
We hope to serve you again soon!
Kind regards,
Gorilla Wear Customer Service
Reply from Gorilla Wear
Dear ODell,
Thank you very much for leaving your review. We are glad to hear that you were very satisfied with the quality of your order.
We hope to serve you again soon!
Kind regards,
Gorilla Wear Customer Service
Reply from Gorilla Wear
Dear Carlos,
Thank you very much for leaving a review. We are happy to hear that you are delighted with the service and products provided. We appreciate your positive feedback.
Looking forward to seeing you next time!
Kind regards,
Gorilla Wear Customer Service
Reply from Gorilla Wear
Dear Jorge,
Thank you for sharing your review. We apologize for the inconvenience caused by your damaged product. Could you please send a picture of the issue to usa@gorillawear.com? Once we receive the photo, we will promptly assess the situation and provide an appropriate solution.
Kind regards,
Gorilla Wear Customer Service
Jersey I ordered came in a couple of…
Jersey I ordered came in a couple of days and are high quality and look amazing.
22 July 2024
Reply from Gorilla Wear
Dear Kenneth,
Thank you for taking the time to leave a review. Great that you are very satisfied with your order!
We hope to serve you again soon.
Kind regards,
Gorilla Wear Customer Service
Classic Tank Top + Functional Gym Towel
De Classic Tank Top bevalt erg goed. De Functional Gym Towel is echt geweldig: superhandig over bovenste deel van bank te schuiven. Daardoor schuif je niet tijdens de training. Levering was ook top. Niets op aan te merken. Ga zo door.
14 May 2024
Unprompted review
Reply from Gorilla Wear
Beste Wim,
Hartelijk dank voor uw tijd en voor het achterlaten van een review. We zijn blij te horen dat u zeer tevreden bent met uw bestelling en waarderen uw positieve feedback.
Graag tot de volgende keer!
Met vriendelijke groet,
Klantenservice Gorilla Wear
Reply from Gorilla Wear
Dear Hayder,
Thank you for sharing your review. We are sorry to hear that you find your ordered product(s) uncomfortable. We hope you can exchange them for something more to your liking and that we have the opportunity to better serve you in the future.
Kind regards,
Gorilla Wear Customer Service
You had just what I was looking for in…
You had just what I was looking for in stringer tank tops
22 June 2024
Reply from Gorilla Wear
Dear Joseph,
Thank you for leaving your review. We are happy to hear that we were able to offer you what you were looking for.
Until next time!
Kind regards,
Gorilla Wear Customer Service
No risk, no reward
Gorilla Wear has what I need in stock, and gets it to me fast. The Dallas gloves are durable and the best wrap-around gloves on the market today. I just wish I could get the rewards applied to an order, not sure what I do wrong.
21 June 2024
Reply from Gorilla Wear
Hi Tom,
Good to hear that you can appreciate the range, we try to provide the best wrap-around gloves on the market at all times. And also nice to hear that a delivery reaches you quickly.
Should you still have any concerns after your order, feel free to ask at any time.
Kind regards,
Customer Service Gorilla Wear
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