Gorilla Wear Reviews 

1,980
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, comfort, and stylish designs, often fitting true to size. The delivery service is frequently highlighted for its speed and efficiency, with many commending the professional and good service provided. However, some customers experienced issues with their orders. Several people reported receiving items in the wrong size or with minor flaws. Additionally, a number of reviewers mentioned problems with orders not being received, missing items, or deliveries going to incorrect addresses. Some also noted shipping delays or a lack of updates regarding their order status, leading to frustration.

What people talk about most

Product

People report positive experiences with product quality, often praising the good quality material, endurance,... See more

Quality

Customers generally express satisfaction with the quality of products, noting good material and durability... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing frustration over incorrect sizes being... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sneakers I ordered were one size too small. The return required a bit more effort than expected, and I missed some communication along the way. That said, their support team stepped in and found a... See more

Company replied

Rated 4 out of 5 stars

The tracking information was mixed up with Zalando’s and therefore quite confusing. DHL was indicated as the carrier, but the package was ultimately delivered by Bpost, which did not make sense. That... See more

Company replied

Rated 4 out of 5 stars

When I notified the Company that I had not recieved items that were ordered they followed up and reshipped the items.

Company replied


Company details

  1. Activewear shop
  2. Exercise Equipment Shop
  3. Gym
  4. Martial Arts Supply Shop
  5. Sporting Goods Shop
  6. Sportswear Shop

About Gorilla Wear

Written by the company

Gorilla Wear

Gorilla Wear supplies sportswear, lifestyle clothing, fight gear, and gym accessories. Our legacy began in 1982 in the United States of America. With decades of experience and a team of world-class athletes, we are committed every day to encouraging athlete motivation through products with unique designs and high functionality.

Over the past 40 years, our brand has become legendary. Athletes around the world have proudly worn or used our products for generations. And they still do, because, with customers from over 100 countries and more than 65 established distributors, we're still expanding our brand every day.

We take customer opinions extremely seriously so we can provide athletes with the best possible products and customer service. We'd love to hear about your experience with Gorilla Wear!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(1,980)

341 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast shipping and delivery

2 July 2024
Unprompted review
Gorilla Wear logo

Reply from Gorilla Wear

Dear customer,

Thank you for your feedback! We're pleased to hear that the shipping and delivery were quick. We appreciate your response and look forward to serving you again soon.

Best regards,
Customer Service Gorilla Wear

Rated 5 out of 5 stars

Quick delivery and great selection

Quick delivery and great selection on the website. Email contact was immediate.

25 June 2024
Unprompted review
Gorilla Wear logo

Reply from Gorilla Wear

Dear Dino,

Thank you for your positive feedback! We're glad you are satisfied with the quick delivery and our selection. Hope to see you again soon!

Best regards,
Customer Service Gorilla Wear

Rated 5 out of 5 stars

Great products

Great products! Fast and precise

4 June 2024
Unprompted review
Gorilla Wear logo

Reply from Gorilla Wear

Dear Fabio,

Thank you for your positive feedback! We're delighted to hear that you are satisfied with our products and service.

Best regards,
Gorilla Wear Customer Service

Rated 5 out of 5 stars

Great customer service

Great customer service. I sent back a pair of shoes that were too small and Pim from customer service helped me find a new pair and sent those right away!

19 June 2024
Unprompted review
Gorilla Wear logo

Reply from Gorilla Wear

Dear Nathalie,

Thank you for your positive feedback! We greatly appreciate your acknowledgment of our customer service in assisting you with finding a new pair of shoes that fit well. It is our goal to provide exceptional service to our clients, and we are delighted to have been of assistance to you.

Should you have any further inquiries or require assistance in the future, please do not hesitate to reach out to us. We are here to help!

Warm regards,
Gorilla Wear Customer Service

Rated 5 out of 5 stars

Excellent stuff

27 May 2024
Gorilla Wear logo

Reply from Gorilla Wear

Dear Petrusheva,

Thank you for your 5-star review! We're delighted that you find our products excellent.

Best regards,
Gorilla Wear Customer Service

Rated 5 out of 5 stars

I had to exchange for a bigger size

I had to exchange for a bigger size. Shipping was easy. Now just waiting for exchange to get larger size shirts. Customer service got back to me quickly with how to send back and address to send it to. Thank you,Denise

21 May 2024
Gorilla Wear logo

Reply from Gorilla Wear

Dear Denise,

Thank you for leaving your review. Glad to hear that the exchange process was easy, hopefully you will receive a size that fits and enjoy it.

Until next time!

Kind regards,

Customer Service Gorilla Wear

Rated 5 out of 5 stars

Fast shipping.

Fast shipping great quality of product.

28 May 2024
Gorilla Wear logo

Reply from Gorilla Wear

Dear Bill,

Thank you for taking the time to leave a review. We are happy you are satisfied with the quality of the products and prompt delivery.

Until next time!

Kind regards,

Gorilla Wear Customer Service

Rated 5 out of 5 stars

I’m really enjoying Gorilla Wear…

I’m really enjoying Gorilla Wear products. Clothing is thick and hugs the guns, shorts are perfect as well. The accessories are durable and overall great quality!

22 May 2024
Gorilla Wear logo

Reply from Gorilla Wear

Dear Keon,

Thank you for taking the time to leave a review. We are happy to hear that you are satisfied with your order.

Until next time!

Kind regards,

Gorilla Wear Customer Service

Rated 4 out of 5 stars

Customer Service appears to not exist (UPDATED Under original review)

I ordered a gym bag from their website. I have bought their products before and it's always been great quality and when I needed a new gym bag I decided to go with a gorilla wear bag. I received the bag with no shoulder strap even though it was supposed to come with one. Ironically the reason I needed a new bag was because the shoulder strap on my last one broke. Anyway, I have emailed gorilla wear several times and attempted to call several times and have got no response from anyone. Their customer service is nonexistent and it is disappointing. I would like to have the shoulder strap that was supposed to come with the bag but it doesn't look like anyone is working there or they just don't care. The bag itself is great but if I knew I wasn't getting a shoulder strap I would have never bought it. I would send it back but I can't get a answer from anyone there to even try and since they don't respond I would probably never get a refund.
UPDATE: 6/12/24 - So I decided to email Gorilla wear from a different email address since they said they never received any of my emails and I finally got a response once I did that. Once I established connection with their customer service they did ship me a brand new bag which I received today and I was pleased with the product. My issue with them was never the quality of what they make as I think it is always excellent. The first bag I received was just in a box with no packaging and may be why it was broken and missing a shoulder strap. Regardless the company made it right for which I am pleased and it does appear the issue with the emails was due to them not getting them from my normal email address which is weird. I ended up using my work email and they were able to get those. I have changed my rating from one star to four. I am not giving five because while the email issue may not have been their fault they still didn't answer any of my calls and their advertised live chat on their website doesn't appear to work so I knocked one star off for that. Otherwise all is good and this experience has made me cautious about ordering from their website again but since they were easy to deal with once I was able to reach them I might would be willing to try again in the future and give them another chance.

27 May 2024
Unprompted review
Gorilla Wear logo

Reply from Gorilla Wear

Dear Michael,

Thank you for sharing your experience with us. We deeply apologize for the inconvenience and frustration you've encountered with your recent purchase and our customer service.

We regret to hear that the gym bag arrived without the shoulder strap and that you've had difficulties reaching us. This is certainly not the level of service we strive to provide, and we sincerely apologize for any disappointment caused.

We will contact you and resolve this as soon as possible. Thank you for your patience and understanding.

Best regards,

Gorilla Wear Customer Service

Rated 2 out of 5 stars

I placed an order for a shirt and…

I placed an order for a shirt and immediately saw that the size was wrong on the order. I immediately sent an email, within minutes of the order being placed and I even called the customer service number multiple times with no answer. Finally later that night I got an email asking.me.for.me order number even though it was in the original email. The next day I called again multiple times with no answer and emailed again. The next day after that I got another email asking for my order number. Long story short...when I finally got a response, it was via email and I was told that because I had sent multiple emails my request had been reset multiple times and since my package had already been shipped I would ha e to return it, at my own expense, and if the size was available at that time they would ship the new one. I called customer service in North Carolina multiple times and Noone ever answered. The request fir a correction in the size went out less than two minutes after I sent the order. They only responded after the item had been shipped and it was too late to correct it.

26 April 2024
Gorilla Wear logo

Reply from Gorilla Wear

Dear John,

Thank you for taking the time to share your feedback with us. We're truly sorry to learn about the inconvenience you experienced with your recent order. We understand the frustration caused by the miscommunication and delay in addressing your concerns promptly. Please accept our sincerest apologies for any inconvenience this may have caused you. Rest assured, we are committed to rectifying the situation and ensuring your complete satisfaction.

Our team will reach out to you directly to discuss a suitable resolution for the issue at hand. Furthermore, we want to reassure you that you will not be responsible for any exchange fees incurred in the process.

Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to make things right for you.

Kind regards,

Gorilla Wear Customer Service

Rated 5 out of 5 stars

The mystery box …

Just received the mystery box ordered yesterday.Nice products that I not have yet happily. 2x t-shorts, long sweat pants, short sweat pants, capusion blouse and a Soft shell jacket and wrist band for the training.
My size is 2XL most of the products are perfect fit on the body, shorts are a bit lose.
The blouse myself I find to small for me but my daughter use oversized clothes so she finds it perfect for haar.
So all products find a use.
Thill next time.
Greetings Bowi

3 May 2024
Unprompted review
Gorilla Wear logo

Reply from Gorilla Wear

Dear Bowi,

Thank you for leaving your review. We are happy to hear that you are satisfied with your received Mystery Box, we hope you enjoy the products inside.

Until next time!

Kind regards,

Gorilla Wear Customer Service

Rated 5 out of 5 stars

High quality materials and delivered on…

High quality materials and delivered on time.

16 April 2024
Unprompted review
Gorilla Wear logo

Reply from Gorilla Wear

Dear Mohammad,

Thank you for leaving your review. We are thrilled to hear that you are satisfied with the quality and delivery of our products!

We hope to serve you again soon.

Kind regards,

Gorilla Wear Customer Service

Rated 5 out of 5 stars

Great quality gloves

Great quality gloves. Fast shipping. No complaints.

22 March 2024
Gorilla Wear logo

Reply from Gorilla Wear

Dear Marty,

Thank you for leaving your review. We are happy to hear that you are satisfied with your order, and we wish you lots of fun with it!

Hope to see you again soon.

Kind regards,

Gorilla Wear Customer Service

Rated 5 out of 5 stars

Great shoes

Great shoes. Thank you

21 March 2024
Gorilla Wear logo

Reply from Gorilla Wear

Dear Christopher,

Thank you for leaving your review. We are happy to hear that you are satisfied with the shoes you ordered, we wish you many great workouts with them.

Until next time!

Kind regards,

Gorilla Wear Customer Service

Rated 4 out of 5 stars

Good quality clothing- good customer…

Good quality clothing- good customer service- on time delivery- satisfied customer- thank You- Paulie F

20 March 2024
Gorilla Wear logo

Reply from Gorilla Wear

Dear Paul,

Thank you for leaving your review. We are thrilled to hear that you are very satisfied!

We hope to serve you again soon.

Kind regards,

Gorilla Wear Customer Service

Rated 5 out of 5 stars

Viva Las Vegas

I ordered the Las Vegas backpack for my son to use for high school. It's well made with many useful and well placed pockets and compartments. I liked that it has a padded compartment for his laptop/iPad. He can also use it for hiking in the summer. Just wish it was a little larger and was available in other colors than just black. But overall we are pleased with it.

26 February 2024
Gorilla Wear logo

Reply from Gorilla Wear

Dear Julie,

Thank you for leaving your review. We are thrilled to hear that you are satisfied with the backpack you ordered. We will note the feedback about the size and colors.

Until next time!

Kind regards,

Gorilla Wear Customer Service

Rated 5 out of 5 stars

Very nice gym sets

Very nice gym sets . Really good quality

6 March 2024
Unprompted review
Gorilla Wear logo

Reply from Gorilla Wear

Dear Roxana,

Thank you for leaving your review. We are thrilled to hear that you are satisfied with the quality of the gym sets you ordered.

Until next time!

Kind regards,

Gorilla Wear Customer Service

Rated 5 out of 5 stars

Quality

Quality product and size true to normal weight lifting gloves.

20 February 2024
Gorilla Wear logo

Reply from Gorilla Wear

Dear Jamie,

Thank you for leaving your review. We are happy to hear that you are satisfied with the quality and sizing of the product you ordered.

Until next time!

Kind regards,

Gorilla Wear Customer Service

Rated 1 out of 5 stars

No customer service

I am very disappointed with the lack of communication from Gorilla Wear concerning an exchange of shoes. It has been over two months since I purchased a pair of shoes directly from their website that were too small for me and I sent back immediately after receiving them. At this moment I feel like they stole my money and kept my shoes because I get no reply to the emails I sent and I have no phone number to contact. They customer service is the worst!

23 February 2024
Unprompted review
Gorilla Wear logo

Reply from Gorilla Wear

Dear Johanna,

Thank you for leaving your review. Our sincere apologies for the frustration and inconvenience you experienced regarding the exchange of your shoes. In reviewing your case, we regret the lack of communication you experienced. We will contact you by email (using the order number you provided) as soon as possible so that we can resolve it.

Once again, we apologize for any inconvenience this has caused, and we appreciate your patience and understanding as we work to address your concerns.

Kinds regards,

Gorilla Wear Customer Service

Rated 5 out of 5 stars

Best on The market

Best on The market. Comfort and quality

20 February 2024
Unprompted review
Gorilla Wear logo

Reply from Gorilla Wear

Dear S.,

Thank you for leaving your review. We are thrilled to hear that you are satisfied with the quality of our products.

Until next time!

Kind regards,

Gorilla Wear Customer Service

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