GoStudent Reviews 

My child has taken extra science lessons with Gia at gostudent. Her lessons were enjoyable and Gia always structured the lessons so they were clear and would go over anything my child needed explaining.
I always had contact with Joanna with regards to payments any additional support they could offer. Joanne was always polite and helpful.
I'd recommend gostudent to anyone whose child would like extra support with any subject

Miss Ala is a very professional & knowledgeable teacher.

We signed up in March 2026 for a 24-month GoFlex membership for our daughter's Year 6 SATs preparation, six lessons a month. To be fair to GoStudent, the sign-up process was smooth, the platform itself works well, and our daughter liked her most recent tutor in the 2-3 lessons that actually took place. If your experience is a reliable, well-matched tutor, I can see the model working.

But be aware that the experience changes once you've signed. At the point of sale our consultant was warm, personable, and promised the earth; the same person's attitude was entirely different when problems arose and we wanted to leave. Be aware that the person who sells you the membership may also be the person handling your complaint if you try to leave, and keeping your account is in their interest, not yours.

Our experience of the service itself: across four months we were assigned three tutors. The first became unavailable immediately before the trial lesson. The second's lessons were repeatedly disrupted by technical problems at her end, and she then stopped tutoring abruptly with no notice or handover. The third was late to one session and missed another without notice. In four months, no tutor provided a lesson plan or any structure against which progress could be measured, and no tutor's qualifications were ever made transparent; the profile page contained no verifiable information, and when I pressed, nothing in the background described suggested any KS2 or primary teaching experience for a service sold specifically for SATs preparation.

The handling of my complaint was the most disappointing part. When I cancelled for non-delivery, citing the specific clauses of GoStudent's own T&Cs that permit termination where the service has not been fulfilled and the customer declines a replacement tutor, my complaint was met with a template reply, repeated offers of new tutors and discounts I had already declined, and statements about the contract that did not match the published terms. My requests to be put in touch with someone with authority to resolve the matter went unanswered, and an exit fee was applied that I dispute. The matter is now with my bank and remains the subject of a formal complaint, so I will update this review when it concludes.

If you are considering this service please ask to see the tutor's specific qualifications and a lesson plan before committing, and think very carefully before signing a 24-month term.

Update 18/08/2026: still being pursued for payment, customer service reply below probably AI generated?

I am progressing with each lesson and I am captivated by this class, a great teacher I recommend

Very bad customer support, not recommend. Seems very difficult to get rid of them. No proper subscription rules mentioned before hand. Asked them to cancel it, but the advisor Cameron seems very stubborn, I had to block the merchant from my Bank account, still not sure whether they have done the cancellation.

After trying several tutoring websites without success, I contacted GoStudent and spoke with Joanna Neumann. I explained exactly the type of support my son needed and the kind of tutor I felt he would engage with.

Joanna took the time to understand our requirements and did all the hard work of finding the right tutor. She introduced us to Kaif, and after an initial Zoom meeting, it was clear he was an excellent match for my son.

Kaif has been an outstanding tutor. He was punctual for every lesson, completely reliable, and built a fantastic rapport with my son. He made learning enjoyable and really helped to build my son's confidence. I have no hesitation in recommending him, and I'm sure my son's GCSE results will reflect all the hard work they've put in together.

I'm so pleased we chose GoStudent, and I'm especially grateful to Joanna for finding the perfect tutor for my son. Thank you to both Joanna and Kaif for making such a positive difference.

Would not recommend. Had lots of issues with tutors now having adequate knowledge and the company have been terrible for responding to issues and offering any support. That being said there have been 1-2 good tutors out of the 10 or so we have tried. I wouldn’t go with them, better to find a tutor elsewhere.

She is a great tutor

They are absolute scammers; they do not inform you of all the subscription terms until after you have already paid for the package or service you wanted to purchase, and even then they only provide partial information, which is completely illegal. Their goal is to deceive consumers. If you check their Instagram pages, for example both the Spain and the UK & Ireland accounts, you will see more testimonies from other people affected by their scams in the posts.
They repeatedly claim in every review that they will help you or get in touch with you, but they either never do, or when they finally respond it is only to wash their hands of the matter and avoid any responsibility. And then, when you point out their scam, they completely distance themselves from it. Absolutely not recommended; it is far better to contact online teachers directly and avoid intermediary platforms like this one, whose only aim is to rip people off.

I've lost my job and despite providing GoStudent with the employer redundancy letter they keep charging my card without me authorising the transaction. I feel trapped and I can't wait for the agreement to be over!

I cannot recommend GoStudent based on my experience.
I received a written confirmation that my membership had been cancelled and that no further payments would be charged. Despite this, GoStudent continued attempting to debit my account.
Later, customer support admitted that my cancellation had not been processed correctly due to an internal error. Nevertheless, I continued receiving payment requests and further debit attempts.
To recover my money, I had to initiate chargeback procedures through my bank. One of the disputed transactions has already been reversed in my favour by the bank, while another dispute is still under review.
The most frustrating part was the contradictory communication. First, my cancellation was confirmed. Later, I was told that my contract was supposedly still active. As a customer, I had to spend a significant amount of time dealing with a problem that resulted from GoStudent's own internal mistake.
I expected a professional company to resolve such an issue quickly. Instead, I had to repeatedly contact support, dispute unauthorized payments and defend my position.
I sincerely hope no other customer has to go through the same experience.

If you're considering GoStudent, I strongly recommend reading the terms and conditions very carefully before committing to a 12 month contract.

In my experience, once the cooling off period had expired, I encountered repeated tutor cancellations, often attributed to "technical issues or illness". For a company whose entire service relies on delivering online tuition, these recurring explanations became increasingly difficult to accept.

I was repeatedly assured that missed sessions would be recredited to my account, yet this did not happen. As a result, I lost valuable session credits through no fault of my own, despite spending significant time chasing the issue.

What was even more disappointing was the way my concerns were handled. Rather than taking accountability and resolving the underlying problems, management appeared more focused on defending the company than addressing legitimate customer complaints. Communication was frustrating and obtaining a resolution proved unnecessarily difficult.

Based on my experience, I would urge anyone considering this service to exercise extreme caution before signing a long term contract. If reliability, customer service and accountability are important to you, I would seriously consider exploring alternative tutoring providers before committing. Avoid at all costs!

Aisha is a very good teacher, she is very knowledgeable in her field. My daughter has improved very much since she be started with Miss Aisha.My daughter says Miss Aisha is like a walking encyclopaedia.

“She’s very helpful and explains thing very clearly in ways I never forget and makes me feel like I know a lot more than when I started after each session.” 17 yr old A level student

Awful experience with GoStudent. We found a tutor that worked. After more than a year, the tutor suddenly stopped showing up and became unresponsive to communication. I tried to cancel (as I am entitled to do under the terms and conditions), however GoStudent is refusing to refund the money and trying to force me to use a replacement tutor (which I am entitled to refuse under the terms and conditions). What is worse is they continued to charge me even though we had no tutor! Awful customer service, completely unresponsive. I would avoid at all costs and be very careful about handing any money to them.
I would suggest finding an alternative provider!

My daughter is enjoying her lessons with the tutor and is learning whilst having fun doing so.

I gave five stars because I learnt a lot in a fun way, and at the end we talked about really interesting things like portals and the Large Hadron Collider. I am very excited for the next lesson

Aisha is outstanding. She’s patient, kind and finds different ways for my child to understand math.