Sunwave gas+power Reviews 

226
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Sunwave is unilaterally cancelling electrical power contracts in the ISO-NE region. My contract was supposed to go through November 2023, but now (Feb 3, 2022) turned over to non-solar, non-renewable... See more

Rated 1 out of 5 stars

They just walked away from our contracts. This is awful. We have to find new providers with a possible war with Russia. Run away these people fast and do not look back. Maybe someone from Sunw... See more

Rated 5 out of 5 stars

The cost of electrical bills are higher during the colder months and Sunwave helps customers save money. Not only do i save money thru the winter season, I save money all year long. Sunwave let the cu... See more

Rated 5 out of 5 stars

After my contract with another power provider expired, they immediately jacked up the kw cost higher then what my electric company charged. I did an online search and found sunwave. The transition was... See more

Company details

  1. Electric utility company
  2. also in
  3. Gas company
  4. Housing utility company

Information provided by various external sources

Sunwave Gas & Power supplies electric generation service to thousands of homeowners and business consumers across North America. Choosing Sunwave is easy. We offer simple-to-understand plans at affordable prices. "Energy simplified" captures our philosophy that purchasing energy should be stress-free.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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2.6

All reviews

(226)

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Rated 3 out of 5 stars

Why raise my rates if I continue on …

Why raise my rates if I continue on without signing up. Seems stupid. You should renew at a lower amount to keep customers. I had to sign up for four months at a slightly higher rate.
Why?
Why not just re-offer the old offer to stay with you........

29 April 2017
Unprompted review
Rated 5 out of 5 stars

Low rates even after renewal.…

After my contract with another power provider expired, they immediately jacked up the kw cost higher then what my electric company charged. I did an online search and found sunwave. The transition was smooth & i was saving over 25% on the supply charge on my electric bill. My contract is set to expire but i agreed to a renewal with sunwave because they were still a lot lower tha my electric company.

27 April 2017
Unprompted review
Rated 5 out of 5 stars

Great Service!

Whenever I have called regarding an issue (which really has only been once in the last year) or any interaction with a representative has been great. They have always been able to answer my questions. Even called regarding my newest rate and was given something better than what I had found available through Sunwave. They are very communicative in altering or reminding you when it comes to your enrollment or changing of rates etc. Would absolutely recommend this company!

13 April 2017
Unprompted review
Rated 1 out of 5 stars

Bait and switch

Bait and switch! Sent letter that the start date was one date then an email that they rolled it back. When contract expired they never sent notification by email or by letter. They said they did but absolutely did not. Then extended the billing period 2 more months after I called and cancelled their service. Would not work with me. An untrustworthy company! Beware

12 April 2017
Unprompted review
Sunwave gas+power logo

Reply from Sunwave gas+power

We apologize if we have failed to meet the standard of service you came to expect after multiple sign-ups and renewals with Sunwave.

Bait& Switch is a tactic used by many of our competitors where a low introductory offer is followed by an exorbitant renewal offer, it is not a tactic employed by Sunwave. We have chosen to stand out from our competitors by offering competitive and fair prices each time a customer contracts with us, regardless of whether or not it is a new or renewal contract. We appreciate that market prices can rise unexpectedly and if this happens coincident with your renewal period you may feel that there is an unsavory tactic being employed. Flexibility and choice are very important, it is for this reason that we make multiple terms and prices available on our website in addition to the renewal offer sent directly.

Regarding your cancel/drop being delayed, we have verified that your drop was processed and completed on the first day of the first available bill cycle following the date you requested Sunwave to cancel your account.

Rated 4 out of 5 stars

Sign up was quick an easy

Sign up was quick an easy - A quick call to Cust Service confirmed the Renewable Power was generated in my state

10 April 2017
Unprompted review
Rated 1 out of 5 stars

Rate 50% Higher than Promised

Have not called customer service yet, but my rate was supposed to be 0.06961 for 6 billing cycles, instead it came through at 0.099900. It took an extra month to switch over.

8 April 2017
Unprompted review
Rated 4 out of 5 stars

Still too expensive, but great communication

I think the price I'm paying for delivery of my electricity is still too high. The sole reason I have resigned with your company is because of your excellent communication, specifically when it came to having just one month left on my contract.

1 April 2017
Unprompted review

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