Absolutely love the fire, but the whole process of buying this wonderful, extremely good value for money fire, has been first rate. An invoice telling you when to expect to delivery and phone numb... See more
Company replied
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Review summary
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50inch media wall kit. Ordering to delivery was good. Build instructions are easy to follow with excellent parts labelling. Took a few hours to build. The video makes it look easy... warning it's very... See more
Company replied
Great that the fireplace was already assembled and that sold it for me! But also because it looks great and looks exactly like the picture. The delivery service was ok despite delivery being free but... See more
Company replied
Clear website and ordering process. Prices seem fair and product quality good. Delivery fairly good but all delivery companies are very often hit and miss in terms of punctuality - as this order was i... See more
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Company details
- #9 of 12 best companies in Wood stove shop
- #119 of 212 best companies in Decoration and Interior Design Store
- #16 of 21 best companies in Fireplace shop
- #3 of 4 best companies in Gas shop
- #67 of 113 best companies in Living room shop
- #1 of 3 best companies in Stove Builder
Information provided by various external sources
GR8Fires, a leading UK supplier of Woodburning Stoves, Multi-Fuel Stoves and Fireplaces. Lowest Prices Guaranteed with Fast UK delivery.
Contact info
Ariane 19, B79, Tamworth, United Kingdom
- www.gr8fires.co.uk
4.6
Excellent
4k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Poor design
Unfortunately due to the design of the unit it cannot sit flush to the wall. The fireplace is at the same height as the plug sockets (standard height as seen in most houses) and the sky cable sits too far out from the socket to allow it go fully back. Changing the front plate to a version that sits flush to the wall wouldn't give enough depth. Therefore further costs and disruption are required.
Build quality is good as far as I can tell though.
13 March 2026
Reply from Gr8 Fires
Thank you for your detailed feedback.
We’re pleased to hear that you’re happy with the build quality of the fireplace. We’re sorry, however, to hear about the installation challenges you’ve experienced with the unit sitting flush due to socket and cable positioning.
In some setups, plug sockets and certain cable types (such as Sky connectors) can protrude more than standard fittings, which can affect how flush the appliance sits. We always recommend checking clearances or considering recessed sockets where possible, but we understand this can sometimes lead to additional work.
If you’d like, our team would be more than happy to discuss your setup and see if there are any practical solutions we can suggest.
Thank you again for your feedback — it’s really valuable to us.
— The GR8 Fires Team 🔥
Good product and fair price
13 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re pleased with the product and found it to be good value for money.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Stunning kit
Stunning kit , looks amazing . I had 72 inch version . Be warned certainly not a few hour job and very heavy to put 2 final sections together about 80kgs stacked on another piece. Took 4 of us and one was a printer mdf installer . One bolt holding 2 sections together makes me nervous ..The courier was awful, dx, but that's not there fault necessarily. Overall though vastly superior unit to whats available looks jaw droppingly good. Fire effect is highly impressive.
9 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re pleased with your 72” unit and that you feel it looks stunning once installed, with an impressive fire effect. We also appreciate your helpful feedback regarding the assembly and weight of the final sections, and we’ll take your comments on board for consideration.
We’re sorry to hear you had a poor experience with the courier, though we appreciate your understanding that this is outside our direct control.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Absolutely love my new fireplace would…
Absolutely love my new fireplace would highly recommend it beautiful
9 March 2026
Reply from Gr8 Fires
Thank you so much for your kind words Marjorie — we’re delighted to hear that you love your new fireplace and would recommend it!
We did notice your 1-star rating, perhaps an accident? so if there’s anything at all that didn’t meet your expectations, we’d really appreciate the chance to understand and put things right. Please feel free to get in touch with us.
— The GR8 Fires Team 🔥
Great customer service…
Having had an issue with the delivery company, the staff at Gr8 sorted it out quickly and positively for me. An excellent company to buy from, with first class customer service. Recommended.
19 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re pleased to hear our team were able to quickly and positively resolve the issue with the delivery company, and that you were happy with the service you received. It’s great to know you would recommend us.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Glass was broken but replaced within 3…
Glass was broken but replaced within 3 days
Excellent customer care .
10 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re sorry to hear the glass arrived broken, but we’re delighted we were able to resolve it quickly and get a replacement to you within 3 days. It’s great to know you were happy with our customer care.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Fast delivery good quality fire the…
Fast delivery good quality fire the only issue i have the glass area is small for a 50"fire
9 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re pleased to hear you’re happy with the quality and fast delivery of your fire. We also appreciate your feedback regarding the glass viewing area on the 50" model and will take this on board.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
delivered on day specified well…
delivered on day specified well packaged & no fuss service
9 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear your order was delivered on the day specified and that you were happy with the packaging and overall service.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Pipe came dented and then replacement…
Pipe came dented and then replacement was dented too
9 March 2026
Reply from Gr8 Fires
Thank you for your feedback.
We’re very sorry to hear that both the original pipe and the replacement arrived dented. This is clearly not the standard we aim to provide, and we understand how frustrating this must be.
We appreciate you bringing this to our attention and will ensure it is looked into further.
Aoife
GR8 Fires
Fire lovely arrived on time just ashame…
Fire lovely arrived on time just ashame price reduced by £50 now
3 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear your fire arrived on time and that you’re pleased with it. We’re sorry to hear your concern regarding the price change after purchase, and we understand that can be frustrating.
Thank you for your feedback and for choosing GR8 Fires.
Aoife
GR8 Fires
Baxi burnall grate
a very reliable firm ,the material is always good quality and lasts well
4 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you find us reliable and are happy with the quality and durability of the materials.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Excellent
Excellent, when I phoned for help they resolved my problem instantly. Quick delivery
6 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear our team were able to resolve your issue quickly and that you were pleased with the fast delivery.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
From initial order to delivery GR8…
From initial order to delivery GR8 fires have been superb.
Products are very good and as described
Well done definitely use and recommend
5 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear your experience from order to delivery was superb and that you’re happy with the product and description. We really appreciate your recommendation.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
QUICK, EASY, EFFICIENT AND WALLET FRIENDLY.
4 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you found the service quick, easy, efficient, and good value.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Great and quick service
4 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you were happy with the great, quick service.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Great fire for my media wall
Great fire for my media wall, slightly slow delivery which was changed 3 times, however fire arrived well packed and ready to go.
27 February 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re pleased with your media wall fire and that it arrived well packed and ready to go. We’re sorry the delivery date changed a few times and appreciate your patience with this.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Ezee glow grand Zara
Brought a Ezee glow grand Zara electric fire and recess fitted it in a hand made wooden fire place with cupboards either side.
It looks absolutely amazing and really makes a statement as you enter the room
Fire works brilliantly and such an amazing price
11 March 2026
Unprompted review
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear your Ezee Glow Grand Zara electric fire looks amazing in your media wall setup and really makes a statement in the room. It’s also great to know you’re happy with how well it’s working and the value for money.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re happy with your fire and the fast delivery.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Excellent customer service
Excellent customer service, order arrived on time, kept informed throughout. Always quality products.
3 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you were happy with the service, that your order arrived on time, and that you were kept informed throughout. It’s also great to know you continue to be pleased with the quality of our products.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
I would highly recommend this company
I would highly recommend this company, I had a very good experience and a very professional company thank you.
2 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you had a very good experience and found our service professional. We really appreciate your recommendation.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
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