50inch media wall kit. Ordering to delivery was good. Build instructions are easy to follow with excellent parts labelling. Took a few hours to build. The video makes it look easy... warning it's very... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely love the fire, but the whole process of buying this wonderful, extremely good value for money fire, has been first rate. An invoice telling you when to expect to delivery and phone numb... See more
Company replied
Great that the fireplace was already assembled and that sold it for me! But also because it looks great and looks exactly like the picture. The delivery service was ok despite delivery being free but... See more
Company replied
Clear website and ordering process. Prices seem fair and product quality good. Delivery fairly good but all delivery companies are very often hit and miss in terms of punctuality - as this order was i... See more
Company replied
Company details
- #9 of 12 best companies in Wood stove shop
- #116 of 209 best companies in Decoration and Interior Design Store
- #16 of 21 best companies in Fireplace shop
- #3 of 4 best companies in Gas shop
- #69 of 112 best companies in Living room shop
- #1 of 3 best companies in Stove Builder
Information provided by various external sources
GR8Fires, a leading UK supplier of Woodburning Stoves, Multi-Fuel Stoves and Fireplaces. Lowest Prices Guaranteed with Fast UK delivery.
Contact info
Ariane 19, B79, Tamworth, United Kingdom
- www.gr8fires.co.uk
4.6
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically takes over 1 month to reply
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Professional service
Professional service, next working day delivery, kept informed with tracking.
Ideal, thanks.
24 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you were pleased with our professional service, next working day delivery, and the tracking updates throughout.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re pleased with the service, quick delivery, and the quality of your fire. It’s great to know you’re happy with it.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
GR8 is great
I have had my fire place from GR8 for 6 years, best purchase ever made and when I needed spare parts they came out tops again well done GR8 great service thank you.
16 March 2026
Reply from Gr8 Fires
Thank you so much for your continued support! It’s fantastic to hear that your fireplace is still going strong after 6 years — that’s exactly the quality we aim to deliver.
We’re also really pleased we could help with the spare parts when you needed them. Your kind words about our service mean a lot to the whole team.
Thanks again for choosing GR8 Fires!
— The GR8 Fires Team 🔥
All I can say is wow my media wall &…
All I can say is wow my media wall & fire I absolutely love it amazing quick delivery will be recommending
20 March 2026
Reply from Gr8 Fires
Thank you so much for your kind words! We're thrilled to hear that you love your media wall and fire — it really means a lot to us.
We’re glad the delivery was quick and that everything met your expectations. Your recommendation is greatly appreciated, and we hope you enjoy your new setup for many years to come!
— The GR8 Fires Team 🔥
Very helpful pleasant staff.Good product
19 March 2026
Reply from Gr8 Fires
Thank you for your kind feedback!
We’re so pleased to hear that you found our team helpful and pleasant, and that you’re happy with your product. That’s exactly the experience we strive to provide.
We really appreciate your support!
— The GR8 Fires Team 🔥
Very good service
Very good service, good delivery, have used gr8 fires before more than once and would use them again.
19 March 2026
Reply from Gr8 Fires
Thank you for your continued support!
We’re delighted to hear that you’ve had consistently good experiences with our service and delivery. It really means a lot that you’ve chosen GR8 Fires more than once and would use us again.
We truly appreciate your loyalty!
— The GR8 Fires Team 🔥
Reply from Gr8 Fires
Thank you for your feedback!
We’re really pleased to hear you’re happy with both our products and service. Your support means a lot to us.
— The GR8 Fires Team 🔥
Great 👍
Good website with plenty of choice to be had.
Our particular choice arrived in good time, well packaged and undamaged. It was easy to assemble and set up. Only niggle is that the remote control is a tad to small with symbols that are hard to read. Although we have also discovered that the base of the fire surround does get very hot 🔥✋️to the touch when using the fan heater; so hopefully this will not tarnish or blister over time 😬
18 March 2026
Reply from Gr8 Fires
Thank you for your detailed feedback!
We’re really pleased to hear that you found our website easy to use with plenty of choice, and that your order arrived quickly, well packaged, and easy to set up — that’s exactly what we aim for.
We also appreciate your comments about the remote control. Feedback like this is really valuable, and we’ll be sure to pass it on as we’re always looking for ways to improve.
Thanks again for choosing GR8 Fires!
— The GR8 Fires Team 🔥
Easy site to understand quick delivery
Easy site to understand quick delivery, excellent service
18 March 2026
Reply from Gr8 Fires
Thank you for your kind review!
We’re delighted to hear that you found our website easy to use and that you were happy with the quick delivery and service. That’s exactly the experience we aim to provide.
We really appreciate your support!
— The GR8 Fires Team 🔥
Excellent product very good delivery…
Excellent product very good delivery service can’t fault product or delivery
18 March 2026
Reply from Gr8 Fires
Thank you for your fantastic feedback!
We’re so pleased to hear that you’re happy with both the product and the delivery service — it’s great to know everything met your expectations.
We really appreciate your support!
— The GR8 Fires Team 🔥
Reply from Gr8 Fires
Thank you for your kind words!
We’re really pleased to hear that you found us helpful and easy to deal with. Providing great service is always our priority.
We truly appreciate your support!
— The GR8 Fires Team 🔥
WARNING Think Twice
WARNING: I purchased an Ezeeglow electric fire three years ago in Enniskillen Co Fermanagh as I live in Northern Ireland. When I turn it on now and put on the heat option it cuts out completely. It is out of warranty. Having googled the issue I called the business I purchased from and they emailed Ezeeglow. That was over a month ago. As I had received no follow up, I went into the Ezeeglow website and found a phone number myself, rang them and they gave me the number of an engineer in N Ireland called David. I rang him on 16th March last explained what was happening and he asked me to send a pic of the fireplace along with my details which I did straight away. He whatsapped me back at 20.13 on 20th March to say he would need to have another call in my area as I am located over two hours from him. I messaged back straight away to ask if there were anyone in my area who could take a look. He messaged me back at 22.10 to say he doesn't have any jobs near me. Thats the last I've heard from him, to me it looks like he can't be bothered servicing my electric fire. I then receive a phone call from Ezeeglow themselves yesterday, 27th March in response to the original supplier's email over a month ago. The lady I spoke to gave me a phone number for an engineer called Dougie, who it turns out is actually David! I explained the messages I received from him and discovered that the only other engineer available is a guy in Co Mayo, ROI. Extremely bad follow up service from Ezeeglow, if I'd known that I wouldn't have purchased their brand. David/Dougie did not inform me of costs or give me the option to pay those costs, contacted me out of hours, abrupt messages, no greetings or apology. I do not want anybody else to be in this position which is why I am doing this review. I would warn people buying their fireplaces to check the follow up service, locations of engineers etc!!
27 March 2026
Unprompted review
Reply from Gr8 Fires
Hi Mary, I see you did not purchase from gr8fires.co.uk. We do not sell into Ireland. As you are not a customer of ours and have never purchased from our company we have requested Trustpilot remove your review.
Very quick and efficient service
Very quick and efficient service, the burner looks great!!!
Thank you
10 March 2026
Reply from Gr8 Fires
Thank you for your lovely review!
We’re delighted to hear you were happy with the quick and efficient service, and that your burner looks great — that’s exactly what we love to hear!
Thanks again for choosing GR8 Fires!
— The GR8 Fires Team 🔥
Good products, but terrible support.
Good products, but terrible support.
I can’t imagine their warranty means much.
I bought a spare part for a stove that is still under warranty, but the part didn’t fit, either it was faulty or the wrong item.
I sent a clear video showing the issue and followed up multiple times, but the company completely ghosted me.
28 January 2026
Unprompted review
Reply from Gr8 Fires
Thank you for your feedback.
We’re sorry to hear about your experience with the spare part and the lack of response you’ve received. This is not the level of support we aim to provide, and we understand how frustrating this must have been, especially while your stove is still under warranty.
We appreciate you raising this and will ensure your comments are passed on for review.
Aoife
GR8 Fires
Great reduction in sale for easy build…
Great reduction in sale for easy build , the quality is exceptional and so easy to construct. You do need 3 people for final lift ,but passed all expectations and looks incredibly expensive. The fire is cosy and adds warmth to the room
25 March 2026
Unprompted review
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you were pleased with the sale price, quality, and ease of construction, and that the finished result exceeded your expectations. It’s also great to know you’re enjoying the cosy warmth and look of the fire in your room.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Great service
Items as advertised, promptly dispatched and delivered. Can recommend this company, will be using again.
13 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear your items arrived as advertised and were dispatched and delivered promptly. It’s great to know you would recommend us and plan to use us again.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Not installed as yet
Not installed as yet but were quoted three times as much for a similar stove, will see what it’s like when it’s working but initial reaction is very favourable
13 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re pleased to hear your initial impression is very favourable and that you found our pricing much more competitive. We hope you continue to be happy once your stove is installed and up and running.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Prompt delivery and product received in…
Prompt delivery and product received in good condition. Would have been five stars but the packaging looked slightly on the flimsy side for a piece of glass.
13 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re pleased to hear your order arrived promptly and in good condition. We also appreciate your feedback regarding the packaging, especially in relation to the glass, and will take this on board for review.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Poor design
Unfortunately due to the design of the unit it cannot sit flush to the wall. The fireplace is at the same height as the plug sockets (standard height as seen in most houses) and the sky cable sits too far out from the socket to allow it go fully back. Changing the front plate to a version that sits flush to the wall wouldn't give enough depth. Therefore further costs and disruption are required.
Build quality is good as far as I can tell though.
13 March 2026
Reply from Gr8 Fires
Thank you for your detailed feedback.
We’re pleased to hear that you’re happy with the build quality of the fireplace. We’re sorry, however, to hear about the installation challenges you’ve experienced with the unit sitting flush due to socket and cable positioning.
In some setups, plug sockets and certain cable types (such as Sky connectors) can protrude more than standard fittings, which can affect how flush the appliance sits. We always recommend checking clearances or considering recessed sockets where possible, but we understand this can sometimes lead to additional work.
If you’d like, our team would be more than happy to discuss your setup and see if there are any practical solutions we can suggest.
Thank you again for your feedback — it’s really valuable to us.
— The GR8 Fires Team 🔥
Good product and fair price
13 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re pleased with the product and found it to be good value for money.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
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