granitefinance.co.uk Reviews 

1,794
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 716 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and advisors for being exceptionally helpful, polite, and deeply understanding when handling sensitive personal circumstances. Many people note that representatives take the necessary time to listen carefully and provide clear, professional guidance throughout the entire process. Consumers often mention that the dedicated customer service team consistently makes interactions completely stress-free and remarkably smooth. Reviewers genuinely appreciate the prompt support, caring attitudes, and effective practical solutions provided for various payment queries. Individuals consistently emphasize how comforting it is to speak with knowledgeable workers who genuinely care about resolving issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professional, kind, and... See more

Customer service

Consumers find customer service to be positive, highlighting polite and supportive representatives who offer... See more

Service

Users describe positive interactions with service, highlighting the friendly, caring, and professional... See more

Payment

Reviewers mention positive feedback about payment, expressing appreciation for the supportive and... See more

Response time

Customers consistently note positive experiences with response time, highlighting how queries are handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received excellent customer service from Granite Finance today over the phone, and I would especially like to thank Liam. Liam was absolutely amazing — kind, caring, professional, and very he... See more

Company replied

Rated 5 out of 5 stars

These guys have been super helpful every interaction ive had with them, would 1000 percent recommend, Lewis was brilliant at helping me with my recent interaction so thank you very much to him.

Rated 5 out of 5 stars

Lilian did amazingly with my chat with her. She needs to be promoted as her customer service was exceptional and excellent. Well done Lilian, you made my day. From Yaa

Rated 5 out of 5 stars

Penny was amazing I missed my payment chnaged jobs instead of weekly pay its now last working day of the month, penny went through everything with me very professionally the service she provided was 1... See more

Company replied


Company details


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4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,794)

695 reviews in the last 12 months

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Rated 5 out of 5 stars

The agent who helped me was amazing

The agent who helped me was amazing. Very helpful and understanding with a recent bereavement and helped me sort out my missed payment would recommend 100 percent. Flawless customer service and car

14 September 2026
Unprompted review
Rated 5 out of 5 stars

After struggling financially and unable…

After struggling financially and unable to make payment I spoke with someone who help me relax regarding my situation and helped me with spending the payment over the remaining payments and changing the payment date this was very helpful and appreciated thanks

14 September 2026
Unprompted review
Rated 5 out of 5 stars

These guys have been super helpful…

These guys have been super helpful every interaction ive had with them, would 1000 percent recommend,

Lewis was brilliant at helping me with my recent interaction so thank you very much to him.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

I received excellent customer service…

I received excellent customer service from Granite Finance today over the phone, and I would especially like to thank Lilian. She was very professional and kind and helped me solve my query with ease, i really appreaciated her help and was very happy at the end of the call. Thankyou for such amazing customer service.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

I can highly recommend this company

I can highly recommend this company. I went through a bit of a hard and stressful time and the staff were extremely understanding and helpful! Particularly Marie and David that helped me today.

9 September 2026
Unprompted review

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