granitefinance.co.uk Reviews 

1,780
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 716 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and advisors for being exceptionally helpful, polite, and deeply understanding when handling sensitive personal circumstances. Many people note that representatives take the necessary time to listen carefully and provide clear, professional guidance throughout the entire process. Consumers often mention that the dedicated customer service team consistently makes interactions completely stress-free and remarkably smooth. Reviewers genuinely appreciate the prompt support, caring attitudes, and effective practical solutions provided for various payment queries. Individuals consistently emphasize how comforting it is to speak with knowledgeable workers who genuinely care about resolving issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professional, kind, and... See more

Customer service

Consumers find customer service to be positive, highlighting polite and supportive representatives who offer... See more

Service

Users describe positive interactions with service, highlighting the friendly, caring, and professional... See more

Payment

Reviewers mention positive feedback about payment, expressing appreciation for the supportive and... See more

Response time

Customers consistently note positive experiences with response time, highlighting how queries are handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received excellent customer service from Granite Finance today over the phone, and I would especially like to thank Liam. Liam was absolutely amazing — kind, caring, professional, and very he... See more

Company replied

Rated 5 out of 5 stars

These guys have been super helpful every interaction ive had with them, would 1000 percent recommend, Lewis was brilliant at helping me with my recent interaction so thank you very much to him.

Rated 5 out of 5 stars

Lilian did amazingly with my chat with her. She needs to be promoted as her customer service was exceptional and excellent. Well done Lilian, you made my day. From Yaa

Rated 5 out of 5 stars

Penny was amazing I missed my payment chnaged jobs instead of weekly pay its now last working day of the month, penny went through everything with me very professionally the service she provided was 1... See more

Company replied


Company details


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4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,780)

681 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service from Lilian

Excellent customer service from Lilian, thank you for dealing with my enquiry prompty & professionally.

5 August 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

I’m very satisfied with the results of…

I’m very satisfied with the results of helping me with my insurance payment plan
Thank you very much I appreciate it

4 August 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

I spoke with Katelyn today

I spoke with Katelyn today she was so polite and professional and so happy to help with the issues with my case iam very happy with the service I received today

4 August 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Deserves a payrise

Credit to the company - was extremely helpful with me during a very difficult time. Thank you for all your help Ben

3 August 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Good service

Good servic

31 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

The staff I spoke to LILLY has very…

The staff I spoke to LILLY has very pleasant attitude. And solve the problem with excellent professionalism

31 July 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Been really helpful every time I’ve…

Been really helpful every time I’ve phoned up. Everyone I’ve spoken to here are very polite. Just had an issue and Zoey was really helpful with assisting me. Thanks

31 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

David - Motorcade - Credit control

I can’t thank Motorcade enough for the support I received today, especially David from the Credit Control team.

My insurance policy had been cancelled this morning, and I was understandably very worried. As a vulnerable customer, I really appreciated the kindness, patience and understanding David showed throughout the call. He took the time to listen to my circumstances, treated me with genuine compassion, and did everything he could to help.

Thanks to David, my insurance policy was reinstated, and he was even able to have the £25 administration fee waived. His professionalism, empathy and willingness to go the extra mile completely turned what had started as a really stressful day into a positive experience.

Customer service like this is hard to come by, and David is a real credit to Motorcade. Thank you again for your outstanding support—I genuinely appreciate everything you did for me.

30 July 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Daniel was amazing

Daniel was amazing! So proffessional , friendly/warm and very helpfull. I think the most helpful customer service person I ever spoke to. He sorted my problem really quick as well. Thank you Daniel, really appreciate it.

29 July 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Excellent service and had good experience

Excellent service and had good experience from finance department with Arganeta , she was very polite and helpful with the my circumstances.
So far with my experience for last 4 years as private hire insurance on the market

29 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Spoke to a lady called Lilly

Spoke to a lady called Lilly. Was really helpful and assisted me with all my queries and left me feeling reassured once the call call had ended.

29 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Thankyou for your help amazing service…

Thankyou for your help amazing service would recommend granitefinance

29 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Brilliant customer service

Had a very kind and helpful person called Katelyn help me with my problem today. It was a very quick and professional call she was more help than expecting

29 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Lynn was Amazing she sorted my issues…

Lynn was Amazing she sorted my issues within couple of minutes she was also very helpful and polite she knows her job keep it Lynn i give her 7 stars from mr suleman jussab thanks again lynn have a good day

29 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

10/10

Great service. Very understanding and helped me fix any concerns I had regarding my policy 😊 also very cheap

28 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

I encountered an issue with my payment…

I encountered an issue with my payment date, and I must commend Chloe for her exceptional assistance. She was truly remarkable in resolving my situation, even though it required her to coordinate with other departments, which took some time. Her performance was flawless, and I deeply appreciate her dedicated efforts in addressing my concern.

28 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Top Customer Service

Spoke with Will after a payment went wrong as I was paid late from work.

He was extremely helpful and provided top notch customer care. Very easy to talk to and made the whole experience a very pleasant one, tha ks again Will, credit to the company!

28 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

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