Granny Gear Reviews 

93
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Bought what was going to be my first cycling jersey. I had browsed many locally but the women's fits they had were infantilizing and boring. I bought this one online expecting a well-made garn... See more

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Rated 1 out of 5 stars

Order placed and notification given of shipping. Courier advised goods were too large to be delivered (one cycling top) so were returned by them. Courier then says likely lost. I contacted Granny Gear... See more

Rated 1 out of 5 stars

Have been a customer for approx 3 years and during that time service has been steadily decreasing. My latest order has arrived late and with an exposed seam on the collarbone. All attempts to contact... See more

Rated 4 out of 5 stars

Similar experience to many. No notifications of order being processed. No replies to on line customer contact form. However. Product arrived in time scale given and seems of good quality.... See more

Company replied

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1.7

Bad

TrustScore 1.5 out of 5

93 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

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1.7

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(93)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Designs & Sizes!

Very happy to have received my 3 Lions cycling jersey at the beginning of last month.

This is the second GG jersey I’ve bought. The design and quality is worth the price you pay. Even better than that, as I am trying to lose weight at the moment the range of sizes is great.

Highly recommend!

4 January 2023
Unprompted review
Rated 1 out of 5 stars

I wish I had come on here first and…

I wish I had come on here first and seen all the terrible reviews before purchasing a gift for my partner. Took ages to arrive and when it finally did was obviously massive so insent it back to the return address on the package it arrived in as there was no return instructions in the parcel. Emailed the company for good measure after I posted it to ensure they knew it was coming back. Then got an email with a totally different address to send it to. Explained I had already sent it to the address it was dispatched from. No replies for months despite trying various avenues (email and Instagram). So no jersey and no refund £38 robbed as far as I can see. I'm starting to feel pretty hopeless about buying things on the internet as this has happened a few times over the past year - trading standards need to get onto these thieves!

Update: refund received after 5 months, still wouldn't recommend but I will retract the thieves statement.

31 August 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE ANYTHING FROM THIS…

DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Order placed 6 weeks ago and no delivery of purchased item, they won’t respond to my answer phone message, email or posts on their Facebook page, in fact they have blocked me on their Facebook page. I’ll be contacting the Small Claims Court as soon as I finish this review.

10 September 2022
Unprompted review
Rated 1 out of 5 stars

Very very poor customer service

Very very poor customer service. Bought top, sent back as wrong size. Nothing... No exchange nor refund, nor answer to any email. You cannot run a company like this. Avoid at all costs

26 August 2022
Unprompted review
Rated 1 out of 5 stars

If i could give less than one star

If i could give less than one star, I would.

Do not use this company.

Placed my order 3 weeks ago. Immediately confirmed but not delivered. I have tried to be polite and contact them twice. On both occasions ive been ignored.

Now going through my credit card company to retrieve money.

Waste of time, money and effort. Avoid at all costs!

19 August 2022
Unprompted review
Rated 1 out of 5 stars

terrible company don't use

terrible company don't come back to you egnore you dont reply to emails I have now reported to my card holder in the hope I can get the money back as it is obviously a scam company who take your money and dont supply.

29 June 2022
Unprompted review
Rated 1 out of 5 stars

Over 2 weeks now since I placed my…

Over 2 weeks now since I placed my order ive emailed twice and nothing from this company I get it takes time but more than 2weeks to even send an order really wish I read the reviews before I ordered this place is terrible waste of money steer clear

6 June 2022
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Have bought a few jerseys from them and although the quality isn’t great and the delivery does take around a month, they are not bad and certainly worth the money. However I have returned a jersey that was bought for me in Dec and I am still waiting on the replacement, tried to contact but now getting ignored. Have advised purchaser to raise issue with credit card company.

28 February 2022
Unprompted review
Rated 5 out of 5 stars

Great service at a reasonable price

I now have three GG jerseys in my cycling wardrobe and I'm happy with the fit and quality. The sizing guide and delivery details on the site are very clear.

My latest order, when delivered, had the wrong Jersey in the package but spoke with someone on email straight away, they verified the mistake and have now confirmed that the correct jersey has now been dispatched and they have also told me to keep the jersey that I received in error.

Top marks

17 January 2022
Unprompted review
Rated 1 out of 5 stars

Not a U.K. company! Goods are in Asia.

This looks like a U.K. company but it is not. 8 days after placing an order I still hadn’t heard anything, customer service do not respond to messages. Have no idea if I can get my money back. Would strongly advise against buying from this website.

1 December 2021
Unprompted review
Rated 1 out of 5 stars

2 weeks on from placing my order I…

2 weeks on from placing my order I still haven’t received it, no dispatch email and no reply to emails. Really disappointing as this is for a birthday present and it looks like it won’t arrive in time.

14 November 2021
Unprompted review
Rated 2 out of 5 stars

I purchased a women's cycling jersey…

I purchased a women's cycling jersey and the colors are not as bright as they appear online. While it was not very expensive, it also is made of significantly cheaper materials than what I am used to. I regret this purchase and cannot return it. You get what you pay for here.

6 August 2021
Unprompted review
Granny Gear logo

Reply from Granny Gear

Hi there,

Sorry to hear that you are not happy with your jersey. We appreciate that comfort is a personal choice and therefore our jerseys aren't for everyone.

However, the statement that you are unable to return the jersey is simply not true. We have a returns policy on our site which you can find on every product page as well as via the following link:

https://www.grannygear.co.uk/pages/shipping-returns

Many thanks,

The Granny Gear Team

Rated 4 out of 5 stars

Happy with my purchase

Happy with my purchase. OK it took around 3 weeks to arrive but weren't that desperate for to receive it. I'm a + size cyclist and getting to fit is difficult but with Granny Gear it was just what I required. Will definitely purchase another again

6 July 2021
Unprompted review
Rated 1 out of 5 stars

Drop ship from China rubbish quality

Drop ship from China. Shocking service and company. Took a month to arrive the quality is rubbish. Avoid at all costs, same automatic response expected. They are not in the UK!

19 June 2021
Unprompted review
Granny Gear logo

Reply from Granny Gear

Hi there,

Sorry to hear you're disappointed with our service. We are a VAT registered UK business based in Buckinghamshire that was set up in the first lockdown in April 2020, so we can confirm that we are based in the UK. However, we are very open with the location of our suppliers as well as our delivery times. We appreciate that our delivery times are a surprise for customers who do not check our shipping policy and expect 3-5 day delivery times. The majority of our negative reviews are around our delivery time rather than the quality and it is something we have been working on making even more visible on the site.

We appreciate that cycling jerseys are a personal preference in terms of comfort and fit but we do also have over 180 5* reviews on our site meaning that there are a number of customers who love them!

Many thanks,

The Granny Gear Team

Rated 3 out of 5 stars

Updated. ‘British’ shop - based in China.

Updated to 3 stars as jersey has arrived and feels reasonable quality. Lots of seams and some single stitch areas but includes silicon band to stop it rising up and a couple of other nice touches. Just a shame they don’t actually hold any stock to deliver so everything is always minimum 3 weeks. Perhaps they might change that in the future.

Previous review. ‘British’ clothing firm that acts as a middleman just passing your order to China direct. When you ask why they don’t hold stock they just reply with ‘read the print on the web site’ type of response. A week from order and it’s only just arrived to a sorting office in China! Maybe it will arrive before autumn, but it will be going straight back to them for a full refund…

16 June 2021
Unprompted review
Granny Gear logo

Reply from Granny Gear

Hi there,

Sorry to hear that you are disappointed with our service. We are a VAT registered British company that was created in the first lockdown of 2020, however our suppliers are based in Asia and orders are dispatched from there. We are very open with this, hence our delivery time is longer than you would maybe expect. We do state this in a number of places on our site:

https://www.grannygear.co.uk/pages/shipping-returns
https://www.grannygear.co.uk/a/faq

Our delivery times are typically between 10-15 business days so you won't have to wait until Autumn for your delivery to arrive.

Many thanks,

The Granny Gear Team

Rated 1 out of 5 stars

Still somewhere between here and China

Still somewhere between here and China. Not even dispatched until 9 days after order. GG says 'read the small print'. That stinks quite frankly.

14 June 2021
Unprompted review
Granny Gear logo

Reply from Granny Gear

Hi there,

Sorry to hear that you are disappointed with our delivery times. We do state our delivery terms under the "notes & shipping" section of almost all product pages, in the Shipping & Returns page, our FAQ's and there is a banner at the bottom of the site with our average delivery times too. Please find links below which we have also previously sent across via email when you queried your order:

https://www.grannygear.co.uk/pages/shipping-returns
https://www.grannygear.co.uk/pages/easy-faqs

We are very open with our delivery times as we are aware that customers are used to shorter delivery times. Therefore, we do try to make it as clear as possible on the site including having a delivery window on the order tracking page.

Your order was dispatched 3 days after your order was placed but your tracking number was not added to your order until 9 days after. We apologise for this issue but it did not affect the production or delivery time of your order.

Your order should be delivered within our usual delivery timeframe. If you are not happy with the product once you receive it, you can return it to us for a full refund.

Many thanks,

The Granny Gear Team

Rated 1 out of 5 stars

Whilst a .co.uk website they are…

Whilst a .co.uk website they are Chinese, nothing wrong with that butits not clear and the delivery times are long

14 May 2021
Unprompted review
Granny Gear logo

Reply from Granny Gear

Hi there,

Sorry to hear that you are disappointed with our service. We are a UK business, registered with HMRC with a UK VAT number. You can find our business number and VAT number on our site. Please also refer to our FAQ's page:

https://www.grannygear.co.uk/a/faq

While we are based in the UK, our suppliers and distribution is based outside the UK.

Many thanks,

The Granny Gear Team

Rated 3 out of 5 stars

Poor packaging

I left a previous negative review stating the slow delivery times. I’ve subsequently removed that as it was rightly pointed out the delivery times are posted on the website so it was an oversight on my part.

However I’ve now received the goods and the packaging was damaged and open. Given these are being sent from China you would hope they would be packaged better.

The jersey itself is ok quality. The fit is a bit baggy and it contains a few minor clicks - not show stoppers themselves but slightly disappointing given the price, delivery times and again, poor packaging.

8 April 2021
Unprompted review

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