Grasscity.com Reviews 

Not good so far. The item shipped was too big. I've requested return label and sent photos to verify the item is not used. No response yet....

I have ordered from Grasscity four or five times now. Every item I've ordered has arrived on time, exactly what was described, everything is so well wrapped nothing has ever come broken. The prices are great, the wide variety of options is great! Highly recommend!

Pay the extra few $$, and upgrade your membership. Once you do that the prices absolutely cannot be beat. Glass items are packed well, and orders ship quick, and arrive in one piece. So far I'm very impressed with GC.

No shipping notifications or tracking emails, information isn’t even on their website when you go to your order information. I ordered three items, only one was delivered, I’m still waiting for two items, zero update by email or my account information on the site, are they on back order? Bottom line, you’re left in the dark after your purchase

Fast delivery and good service though out would definitely be buying again think you

It was a true pleasure to purchase from this company.

Mind-blowing that they have everything in stock. No matter what smoking utensil you need, they have it all. I am a customer for life. The one-stop shop; if you truly take the time to look, they have everything. Great job, guys.

No returns or exchanges allowed! What is ordered was bigger then expected and doesn't fit in my dug out so I inquired about exchanging the one hitters and was asked to verify order # and name if item only to be told no refunds or exchanges. We'll why did you waste my time chatting????

Do not order from this place! I’ve waited 3 weeks on my order and nothing! No tracking number at all and customer service is a joke! When I called it sounded like a few people in a room,so it was sketchy af! I repeat do not order from here! Going to my bank and stopping the payment and to get a new debit card.

I placed an order for several items. I received a box with some of the items I ordered without a packing slip or anything. Maybe another box is on the way. None of your contact info works on your website. This is the only way I could find to contact you. You charged my credit card for the full amount of the order I made. I would like to know what is going on here. Thanks.

Nice selection and reasonable prices. Ship and arrived in less than a week.

Fantastic customer service, great pricing, any issue has been taken care of, love grass city!

I received everything pretty quickly and that’s important. I had a question and you guys answered right away thank you very much.

Holy crap! Wish I had seen these reviews before buying! Aftercare has absolutely been on fire for the last year apparently and I can see why! This is a management and procedure issue that I guarantee can be tracked down to one management team. Buy $50+ for free shipping they said... ok. 5 items get me to $60 all in. Nine days later I'm still waiting for the last piece which is the bulk of the order and there's no tracking number. Joy! Just refund me. I don't have time nor inclination for further frustration with this clown show! Grasscity, ya best get to cleaning house or there won't be a house to clean.

Everything I ordered made it to my door safe and not broken. The shipments were early and on time. I think what I bought was very reasonably priced. I will be back for more equipment.

My husband loves Cheech and Chong (ok Boomer) so I wanted to replace his old pipe. I know he will love the Sherlock that he will get for Fathers Day. Shipping was speedy and the glass pipe was packed with care.

I ordered from Grasscity and they didn’t send all my items in the first shipment, so they had to send a second shipment later. They gave me a $15 store credit for that delay. But when the second shipment arrived, I had to pay an unexpected $25 customs fee that wasn’t disclosed at checkout. They refused to cover the rest of the fee, so I ended up paying out of pocket. Overall, very poor communication and customer service.

Best Ever Amazing as always ,this is my 8,9 buy,I Want them all xcept the penis ones those are unhitable!!!