Grattan Online Reviews 2,677

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, finding them to be good value and well-made. Many appreciate the wide selection of items available, from fashion to home goods, and find the ordering process easy and efficient. The service is frequently highlighted as excellent, with many people noting prompt deliveries and helpful interactions. However, some customers also noted issues with the delivery service, particularly concerning the courier Evri, citing lost parcels, delayed deliveries, and poor communication. A few other people also felt that the delivery details provided were sometimes inaccurate, causing confusion.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise prompt and fast deliveries,... See more

Product

Reviewers mention positive feedback about product quality and variety. Customers consistently praise the good... See more

Order

Users describe ambiguous interactions with order. While many customers find the ordering process easy and... See more

Quality

People report positive experiences with quality. Customers consistently praise the good quality of items,... See more

Service

Consumers generally find the service to be positive, with many praising its efficiency and reliability.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 3 similar tops for choice. First two arrived separately within a couple of days but still await the third. In the past my order of 2 or 3 items would all arrive in one parcel but it seems each... See more

Rated 4 out of 5 stars

To be honest you have to put in certain works online to get what your looking for and sometimes it doesn't work and you end up scrolling through loads of pages or just get fed up and say no I'll look... See more

Rated 4 out of 5 stars

This company is good but the only thing that lets them down is the company that's deliving the parcels and that's evri worse delivery company in the world lost 3 of or parcels in a week. Then send my... See more

Rated 4 out of 5 stars

After many years shopping with Grattan I had a strange split delivery, it was noted on the delivery note and on my account as 2 items in 1 parcel. As I only received 1 item I called customer service.... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Grattan - its more personal. Womens, mens and childrens designer fashion, clothing and accessories plus house & garden, electricals, sports & outdoors and gifts. New fashion ranges online now


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very happy

I’ve used this catalogue for years and am really happy. There have been times when products have seemed overpriced but I’ve noticed lately there are lots more offers; nearly every week I get emails saying 25% off or £20 off when you spend £60. So some bargains to be had.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Just love grattan

Just love grattan. Great choice for all ages. Ordered my good got the delivered to my local post office. 2 to 3 working days and always arrive within the time limit. I have never returned any goods so could not give any views on how this works.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Grattan is a Super Company to Deal With!

Grattan is a super Company to Deal with!
First of all, choice, all new clothing and articles being added to their srock!
Branded Names
Brilliant Sales
All delivered ASAP
Returns ,Never any problems where I live!
So all in all a Very Good Reliable Company !

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Reliable

I have been a customer of Grattan since the 1970s. Mostly the quality of their clothes is good. Returns are easy; that's so important because I don't live near decent shops. Paying monthly is easy to do and their on-line reminders are helpful. The statements are clear. If there ever is a problem they put it right quickly . A company you can trust.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

A good company.

A good company.orders turn up on time.
Website easy to use. Based on other reviews I have read i must say I can not fault my envri driver Carl he is brilliant.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Annie

i have been shopping with Grattan for around 40years. Always reliable for a choice of fashion at a reasonable price. At the moment I have a very reliable Evri lady that delivers. It might change if she were to leave.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick makeover.

Wanted new curtains and pole in a room before Christmas. Ordered one day, arrived the next, even though I was not expecting them till Christmas Eve. Very quick! Lovely quality curtains, just the colour I wanted and with thermo lining. And at a bargain price too.Even my daughter liked the colour when she visited us for Christmas. Very pleased.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

I look forward to my parcels

There's always something about getting told a parcel is arriving there's always a little bit of childish excitement from opening it to seeing how lovely the item is to wearing
It and getting complimented on it makes my day better

2 January 2026
Unprompted review
Rated 3 out of 5 stars

I ordered adidas Sportswear VL Court…

I ordered adidas Sportswear VL Court Bold Trainers in black on Friday & was nicely surprised when it was delivered over the weekend. When I opened the plastic bag there was a flimsy plain beige cardboard box, not an adidas box.

12 December 2025
Unprompted review

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