Grattan Online Reviews 

2,698
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers had a great experience with this company. Customers frequently praise the extensive selection of products available for the whole family, noting that items match their descriptions perfectly. People find the online ordering platform exceptionally easy to navigate, making shopping from home convenient and enjoyable. Many shoppers say they receive their purchases within a couple of days, showcasing fast and reliable shipping. However, some customers also noted frustrations with the delivery service, mentioning lost packages or parcels left unattended on doorsteps. A few reviewers expressed dissatisfaction with unhelpful customer support responses when attempting to resolve these issues.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, as reviewers are heavily divided on courier... See more

Product

Customers had positive experiences with the product, often highlighting the great selection, good quality,... See more

Order

Reviewers share mixed feedback about order experiences, as many customers praise the easy online process and... See more

Customer service

Consumers find customer service to be mixed, with long-standing reviewers praising advisors as friendly,... See more

Quality

Reviewers highlight positive aspects of quality, noting that goods are consistently well-made, reasonably... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This company is good but the only thing that lets them down is the company that's deliving the parcels and that's evri worse delivery company in the world lost 3 of or parcels in a week. Then send my... See more

Rated 5 out of 5 stars

Grattan is a super Company to deal with! Quality goods in all aspects! Fashion,footware,Home goods,Everything you can ever think of,grattan normally sells it!!! Friendly ,proffessional people... See more

Rated 5 out of 5 stars

I have been buying from Grattan for 50 years and it has always been a good experience. Only downside is the delivery charge, which I understand, and now we only get commission on full price items. I... See more

Rated 5 out of 5 stars

Easy ordering & finding items, to adding to account & paying for items makes life so much better. Also choice of returns as either by courier or drop of shop again so easy. Have noticed though that we... See more


Company details

  1. Department store

Information provided by various external sources

Grattan - its more personal. Womens, mens and childrens designer fashion, clothing and accessories plus house & garden, electricals, sports & outdoors and gifts. New fashion ranges online now


Contact info

4.1

Great

TrustScore 4 out of 5

3k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(2,698)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy

I’ve used this catalogue for years and am really happy. There have been times when products have seemed overpriced but I’ve noticed lately there are lots more offers; nearly every week I get emails saying 25% off or £20 off when you spend £60. So some bargains to be had.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Just love grattan

Just love grattan. Great choice for all ages. Ordered my good got the delivered to my local post office. 2 to 3 working days and always arrive within the time limit. I have never returned any goods so could not give any views on how this works.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Grattan is a Super Company to Deal With!

Grattan is a super Company to Deal with!
First of all, choice, all new clothing and articles being added to their srock!
Branded Names
Brilliant Sales
All delivered ASAP
Returns ,Never any problems where I live!
So all in all a Very Good Reliable Company !

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Reliable

I have been a customer of Grattan since the 1970s. Mostly the quality of their clothes is good. Returns are easy; that's so important because I don't live near decent shops. Paying monthly is easy to do and their on-line reminders are helpful. The statements are clear. If there ever is a problem they put it right quickly . A company you can trust.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

A good company.

A good company.orders turn up on time.
Website easy to use. Based on other reviews I have read i must say I can not fault my envri driver Carl he is brilliant.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Annie

i have been shopping with Grattan for around 40years. Always reliable for a choice of fashion at a reasonable price. At the moment I have a very reliable Evri lady that delivers. It might change if she were to leave.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick makeover.

Wanted new curtains and pole in a room before Christmas. Ordered one day, arrived the next, even though I was not expecting them till Christmas Eve. Very quick! Lovely quality curtains, just the colour I wanted and with thermo lining. And at a bargain price too.Even my daughter liked the colour when she visited us for Christmas. Very pleased.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

I look forward to my parcels

There's always something about getting told a parcel is arriving there's always a little bit of childish excitement from opening it to seeing how lovely the item is to wearing
It and getting complimented on it makes my day better

2 January 2026
Unprompted review
Rated 3 out of 5 stars

I ordered adidas Sportswear VL Court…

I ordered adidas Sportswear VL Court Bold Trainers in black on Friday & was nicely surprised when it was delivered over the weekend. When I opened the plastic bag there was a flimsy plain beige cardboard box, not an adidas box.

12 December 2025
Unprompted review

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