Greatmats.com Corporation Reviews 9,755

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 511 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products and the ease of the ordering process. Customers consistently highlight the excellent customer service, noting helpful agents who provide thorough information and support throughout the purchasing journey. Many also appreciate the fast and timely delivery service, with products often arriving quickly and as expected, contributing to a smooth overall experience. However, some people mentioned issues with delivery companies, including delays and miscommunications regarding shipping schedules. A few other people also felt that the product colors did not match the online pictures, and in some cases, the dimensions or connections of the mats were not as anticipated.

What people talk about most

Product

Users describe positive interactions with product, frequently praising its quality, ease of installation, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the materials as well-constructed and... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and timely... See more

Order

Customers had positive experiences with the ordering process, finding it simple and easy to use, especially... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more

Rated 5 out of 5 stars

The tiles are absolutely perfect! They created an amazing dance floor (over carpet) in our livingroom. We ordered them by phone Monday. They were extremely helpful in helping us get exactly what we... See more

Rated 5 out of 5 stars

This Greatmats floor tile was exactly what I needed. The quality is excellent, and the color and finish matched perfectly with the desk I purchased—it looks like it was designed to go together. Instal... See more

Rated 5 out of 5 stars

Amazing customer service who helped guide me through my order process. The match were wonderful and do not have any of the awful rubber smell. Smells that a lot of other companies have issues with.


Company details

  1. Flooring Shop

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Service is excellent, but ...

I saw the reply.
It's not the monitor.
I saw the larger, apparently customer example and the colors were as I expected, gray and light brown.

Service is excellent. Good people.

Quality of interlocking carpet tile is questionable. However, they interlocked well.

2 items:

The 2' squares had a lot of "fuzz" on them. it was as if the carpet material was coming apart, in the box.

I placed 30 interlocking carpet tiles, but stopped before finishing the work. I guess I'll get around to finishing it after awhile.

I started to vacuum the squares before placing them. When I vacuumed the 30, the machine container and filter clogged up -which has never happened. I'll vacuum the other tiles before and after placing.

The color was suppose to be "tan". But instead of being like the sample install picture, a light golden oak, they appeared to have a, how do i say it, a bit of a pinkish cast. But, still sorta tannish. I can live with it. Other's who have seen it, do not completely enjoy the view. Nice to walk on.

Now having to re-consider the source and color of the larger area we were planning to carpet; possibly using the 2' interlocking tiles.

28 April 2026
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

Thank you for your review. The mentioned loose carpet fibers are created while the interlocking edges of the tiles are being cut during the manufacturing process. After being vacuumed a couple of times, this shouldn't be an issue at all. All screens depict color differently, so we do offer free samples of our products to allow customers to see and feel the material before orders are placed.

Rated 3 out of 5 stars

Disappointed with discontinuation of original tile selection

Half way through our basement floor tiling, the ones we were purchasing were discontinued. Discussion with company reps say the other product is compatible but more expensive. We purchased these and only noticed a small texture difference. Not worth the extra $2.00 per tile. We aren’t sure whether we will finish our basement project with the substitute tile or come up with a different plan.

23 April 2026
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

We are sorry to hear of the disappointment our customer feels with this product change. The new product line is an upgraded version of the original and offers a tile with more realistic woodgrain texture and new colors.

Rated 5 out of 5 stars

Great experience with Great Mats

The website is so easy to use and place orders. Shipping was fast and the product very high quality. Installation is quick and easy, even doing a checkerboard pattern! This is the second home we have used it in. Perfect for my craft room in the basement!

27 April 2026
Rated 5 out of 5 stars

Mats are great

Mats are great - exactly what we need and exactly as described. It was shipped promptly. No issues whatsoever.

21 April 2026
Rated 5 out of 5 stars

Fast

Fast, informed solution. We are testing a section now. The assembly is quick and easy.

16 April 2026
Rated 4 out of 5 stars

The product is great but shipping is really high

The product is great and the kids are really enjoying them- the only issue that we had was the cost of shipping. They are so light that shipping them by pallet seemed unnecessary and the cost was almost as much as the cost of the mats which meant we had to order fewer than we needed.

14 April 2026

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