Greatmats.com Corporation Reviews 

9,827
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 514 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality of the products and the ease of the ordering process. Customers consistently highlight the helpfulness and knowledge of the staff, who assist with product selection and ensure a smooth experience. Many people also appreciate the fast delivery service, with products often arriving quickly and on time, making installation easy and efficient. However, some customers experienced issues with delivery, such as incomplete orders or items being shipped to the wrong address. A few other people also felt that the product color did not match online representations, or that some tiles arrived curled and unusable. Additionally, some reviewers were not happy with the return policy, finding it restrictive if products were tested or assembled.

What people talk about most

Product

Consumers generally express satisfaction with the product, often describing it as high quality, effective,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the superb quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers expressing satisfaction with... See more

Order

Customers report positive experiences with the ordering process, often describing it as simple and easy, with... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and knowledge.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more

Rated 5 out of 5 stars

I still haven’t officially installed the mats that I ordered, but the ordering process, knowledge of staff, and the delivery of the mats, along with my custom logo, look great and arrived in perfect s... See more

Rated 5 out of 5 stars

I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more

Rated 5 out of 5 stars

Just finished installing the mats. Thanks to Eric, all went well. Everything went together as expected and the mats finish great. It’s hard physical labor. Wow. One thing I would change if I were do i... See more


Company details

  1. Flooring Shop

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(9,827)

485 reviews in the last 12 months

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Rated 5 out of 5 stars

Kaitlyn Saved Me Hours — and Got It Exactly Right

One phone call with Kaitlyn, and I never looked at another website. Over the course of a few phone calls and emails, she mapped out a complex floor layout for my workout room tile by tile, steered me to exactly the right product, and treated my project like it was her only one. This is what real customer service looks like. Don't shop around — just contact GreatMats.

2 June 2026
Rated 5 out of 5 stars

Your folks had my purchase ready when I…

Your folks had my purchase ready when I arrived and I was in & out in 10 minutes.

The product works great. All the students were greatly surprised when they came in to a new floor.

We need to put the floor down each training session and then stack it afterwards. Takes under 5 min to put down and about the same to take up.

Thanks so very much.

7 April 2026
Rated 5 out of 5 stars

Easy to use website

Easy to use website. The mats are great quality. We are loving our new floor. Would love the option to purchasing a canvas carrying bag. We purchased one with our first flooring of this type years ago and would love to purchase a couple more as these are finally wearing out. They have really helped out with our travel flooring. Thank you

26 May 2026
Rated 5 out of 5 stars

Very happy with our purchase

This is the 2nd time we have ordered Great Mats for our in-home gym. They are attractive, good quality, and we received them quickly. They are also a very reasonable price.

29 May 2026
Rated 5 out of 5 stars

Great mats and an excellent experience…

Great mats and an excellent experience from start to finish. The ordering process was smooth, communication was clear, and the mats shipped quickly. Everything arrived well-packaged and in great condition.

The mats themselves exceeded our expectations. We use them daily for our jiu-jitsu program with both kids and adults, and they’ve held up extremely well. They provide a safe, professional training surface, are easy to clean, and fit together nicely. The quality, durability, and overall appearance have been outstanding.

We’re very happy with our purchase and would highly recommend both the product and the company to anyone looking for quality grappling mats.

2 May 2026
Rated 5 out of 5 stars

Quality product

Quality product, easy to install. My horses love them! The customer service was professional and comforting. Communication during ordering and shipping was flawless! Great company!!

19 May 2026
Rated 3 out of 5 stars

Physical Therapy exercise matt.

The matt was a lot firmer than I expected. It is not very comfortable to me, since part of my exercises are face/chest down. The construction is good. Lastly, the matt is a lot larger than what I need, but the size I purchased was the closest to a 3 feet by 7 feet matt that you offered. Thanks!

19 May 2026
Rated 5 out of 5 stars

Fantastic customer service and quick shipping

Greatmats was super helpful when we were trying to decide what kind of floor mats to get for our basement play-area. They sent 3 samples and were quick to reply to emails and phone calls when we had questions. After we ordered, the mats came really quickly! I was surprised how quickly they arrived. They were easy to put together and they work great for us! Thanks!

16 May 2026

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