I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more
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Review summary
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I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more
The customer service is fantastic. Beth helped me find the perfect gym floor mats to go over hardwoods. She sent samples for us to look at and then took our order over the phone. The product was backo... See more
Just finished installing the mats. Thanks to Eric, all went well. Everything went together as expected and the mats finish great. It’s hard physical labor. Wow. One thing I would change if I were do i... See more
Company details
Written by the company
Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.
Written by the company
Contact info
117 Industrial Ave., 54858, Milltown, United States
- 877-822-6622
- service@greatmats.com
- www.greatmats.com
4.7
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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It was a long process
This was my first time ordering mats for our cheer team and Greatmats came recommended by another high school with a glowing review.
Unfortunately we had an issue with delivery to the wrong address and damage to the mats. It was a process and did take awhile but after working with Mandy over several weeks we were able to come to a solution that worked out well.
I gave a 4 star instead of a 5 star simply based on the delivery and damage issue, the mats themselves are great and of good quality and I would recommend Greatmats (we actually ordered a 3rd mat), just be super aware of where your delivery is going and check for damage immediately.
23 April 2026
Garage mats for wet areas during ski season
I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be completed.
The products came in two boxes. The FedEx ticket indicated as such but only one box was delivered on the day expected. It took FedEx s couple of days to deliver the second box. I contacted FedEx about the missing box but they never acknowledged me. The package luckily showed up so I am happy!
Ordering the product on your website was easy and the videos showed me exactly what edging I needed.
12 May 2026
Shipping was fast and the product is…
Shipping was fast and the product is great. Also price is the most competitive I have seen.
5 May 2026
Top notch improvement!
Service and Shipping was absolutley amazing and the 1.75 puzzle mats under our boxing ring canvas were a top notch improvement.
Thank you so much.
8 May 2026
The ground protection mats work great
The ground protection mats work great. We had a 40000 lbs truck pull on them with no ruts in the customers lawn. Happy customer and time saver
30 April 2026
Great product and easy to install
Great product and easy to install. Excellent customer service as well.
8 May 2026
Genuinely friendly and helpful customer service
I originally worked with Greatcoats 8 years ago when we started our studio, and again this summer for our studio expansion. I was able to do just about everything I needed on the website which was great. I ended up calling their customer service line for a shipping clarification and their employees were genuinely friendly and very helpful. Everything arrived quickly and in great condition.
2 May 2026
I ordered custom rolls
I ordered custom rolls, and one of them came 3 feet longer than it should have. When I brought this to the attention of the company they let me know that dimensions are not exact, and that it's normal to need to cut the Marley ourselves....very misleading.
30 April 2026
Reply from Greatmats.com Corporation
We are sorry to hear that this customer feels as though they were misled. While we do offer cut lengths to help our customers, it is stated on the product page of the Greatmats website that cut lengths may be sent longer than ordered. Final cutting is a part of installing most types of flooring.
We were very satisfied with the carpet…
We were very satisfied with the carpet squares, they were easy to install and make corrections as needed. The customer representative, whose name was Beth was fantastic to work with and made the whole process very easy. The only issue we had was the arrows on the underneath side showing the direction to lay the carpet mats were very difficult to see.
1 May 2026
quick delivery and service on order
29 April 2026
great!!!!!
28 April 2026
Love these mats
Love these mats. Greatmats is easy to work with and got us our flooring quick and easy!
1 May 2026
Service is excellent, but ...
I saw the reply.
It's not the monitor.
I saw the larger, apparently customer example and the colors were as I expected, gray and light brown.
Service is excellent. Good people.
Quality of interlocking carpet tile is questionable. However, they interlocked well.
2 items:
The 2' squares had a lot of "fuzz" on them. it was as if the carpet material was coming apart, in the box.
I placed 30 interlocking carpet tiles, but stopped before finishing the work. I guess I'll get around to finishing it after awhile.
I started to vacuum the squares before placing them. When I vacuumed the 30, the machine container and filter clogged up -which has never happened. I'll vacuum the other tiles before and after placing.
The color was suppose to be "tan". But instead of being like the sample install picture, a light golden oak, they appeared to have a, how do i say it, a bit of a pinkish cast. But, still sorta tannish. I can live with it. Other's who have seen it, do not completely enjoy the view. Nice to walk on.
Now having to re-consider the source and color of the larger area we were planning to carpet; possibly using the 2' interlocking tiles.
28 April 2026
Reply from Greatmats.com Corporation
Thank you for your review. The mentioned loose carpet fibers are created while the interlocking edges of the tiles are being cut during the manufacturing process. After being vacuumed a couple of times, this shouldn't be an issue at all. All screens depict color differently, so we do offer free samples of our products to allow customers to see and feel the material before orders are placed.
The flooring purchased for my gym is…
The flooring purchased for my gym is still under construction, so the products have not been installed yet. But purchasing and delivery was simple and easy. No problems!!
30 April 2026
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