I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more
The customer service is fantastic. Beth helped me find the perfect gym floor mats to go over hardwoods. She sent samples for us to look at and then took our order over the phone. The product was backo... See more
Just finished installing the mats. Thanks to Eric, all went well. Everything went together as expected and the mats finish great. It’s hard physical labor. Wow. One thing I would change if I were do i... See more
Company details
Written by the company
Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.
Written by the company
Contact info
117 Industrial Ave., 54858, Milltown, United States
- 877-822-6622
- service@greatmats.com
- www.greatmats.com
4.7
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kaitlyn was beyond accommodating
Kaitlyn was beyond accommodating. Couldn’t speak more highly about the customer service. Got my mats quickly and we were grappling in no time. Thanks, again!
30 April 2026
Great Kids’ Playroom Flooring
The mats we received were so great that we actually ordered more and expanded our garage playroom.
27 April 2026
Disappointed with discontinuation of original tile selection
Half way through our basement floor tiling, the ones we were purchasing were discontinued. Discussion with company reps say the other product is compatible but more expensive. We purchased these and only noticed a small texture difference. Not worth the extra $2.00 per tile. We aren’t sure whether we will finish our basement project with the substitute tile or come up with a different plan.
23 April 2026
Reply from Greatmats.com Corporation
We are sorry to hear of the disappointment our customer feels with this product change. The new product line is an upgraded version of the original and offers a tile with more realistic woodgrain texture and new colors.
Great experience with Great Mats
The website is so easy to use and place orders. Shipping was fast and the product very high quality. Installation is quick and easy, even doing a checkerboard pattern! This is the second home we have used it in. Perfect for my craft room in the basement!
27 April 2026
Mats are great
Mats are great - exactly what we need and exactly as described. It was shipped promptly. No issues whatsoever.
21 April 2026
Very sturdy
Very sturdy, accomplishes what we needed it to. Took some force to put it together.
14 April 2026
Commerical carpet squares were exactly…
Commerical carpet squares were exactly as I was exspecting. High quality. Fair price. Thank you
22 April 2026
good communication
17 April 2026
I called and got first class personal…
I called and got first class personal service. Order came and works great. Very happy. Only had three wasted tiles. I would have ordered way too much.
21 April 2026
Fast
Fast, informed solution. We are testing a section now. The assembly is quick and easy.
16 April 2026
The product is great but shipping is really high
The product is great and the kids are really enjoying them- the only issue that we had was the cost of shipping. They are so light that shipping them by pallet seemed unnecessary and the cost was almost as much as the cost of the mats which meant we had to order fewer than we needed.
14 April 2026
This Greatmats floor tile was exactly…
This Greatmats floor tile was exactly what I needed. The quality is excellent, and the color and finish matched perfectly with the desk I purchased—it looks like it was designed to go together. Installation was fairly simple overall. The only thing I didn’t initially realize was that a solid surface underneath makes installation easier; once that was sorted out, everything came together perfectly. The final result looks great and performs exactly as expected. Very happy with this purchase and would definitely recommend it!
14 April 2026
The greatmats sales team helped me…
The greatmats sales team helped me select the best option for my covered porch.
The Couture carpet is an excellent product and was easy to install.
I have recommended the product and have referred many to your company.
Thank you to you team!
17 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.