I ordered 2 Yeti Ice Blocks on Tuesday 14th July at 4pm and they arrived via courier on Wednesday 15th. That is a company that deserves a 5/5 for service and delivery! absolutely excellent! Than... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful and approachable staff. Gave good advice and showed me a few options for hiking boots. Ended up buying the boots from their online store but on delivery I noticed a manufacturing defect w... See more
Company replied
I got excellent advice on hiking boots in the South Great George's Street shop from a very knowledgeable sales assistant. He went through lots of boots with me, when we decided on the most suitable... See more
Company replied
Bought a pair of Hoka Anapacas for a five day hike in the alps. Had great service when trying on different shoes with Ian, who shared his time and knowledge while I was deciding. Later when the shoes... See more
Company details
- Outdoor clothing and equipment shop
- Activewear shop
- Bags and luggage shop
- Camping Shop
- Outdoor sports shop
- Running Shop
Written by the company
Founded in 1976, the shop is currently owned and managed by Ken Costigan and Derek Moody. It's as 100% Irish now as it was guaranteed Irish back then. Since our inception as the Great Outdoors, we have welcomed many adventurers through our doors. People venturing off to the North Pole, Everest and other hard to reach places have all stocked up here before setting off. Others diving in the Red Sea or the Glacial Fjords of Iceland have been equipped through ourselves. Students on J1 visas or Australian work permits have all been looked after before heading off on their travels. No matter how big your adventure, it's still your adventure and we have always strived to make that adventure the best possible one. We hope that anyone who enjoys "the Outdoor Life" will find much to interest them both in our shop and on our site. We have built our reputation on our great brand ranges and the experienced and qualified staff that we employ. All of the staff are outdoors' people and have as much interest in adventure as our customers do.
Contact info
53-54 South Great George's Street, D02 X208, Dublin, Ireland
- +353 1 6794293
- info@greatoutdoors.ie
- www.greatoutdoors.ie
4.7
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service so it was very easy to organise a return and exchange. Very fast delivery service.
11 March 2024
Reply from Great Outdoors
Hi Mary, thank you for taking the time to write this great feedback! We are glad to hear all went so smoothly and hope you are happy with your Hoka Cliftons.
Very quick service
Very quick service. Product was what I had ordered and fitted perfectly.
12 March 2024
Reply from Great Outdoors
Hi Brendan, thank you very much for the kind words - we are glad to hear the fit was right!
Quality product and prompt delivery
10 March 2024
Reply from Great Outdoors
Thank you Martin, we hope to see you again!
Reply from Great Outdoors
Many thanks for the 5 star review Paul!
Notified item was back in stock
Notified item was back in stock. Easy to find items online. Painless order process. Fast delivery. Stress free 👍
6 March 2024
Reply from Great Outdoors
Hey Franck, thank you for sharing your experience - it means a lot to us! Thanks again and we hope to see you again.
Good value and fast service
It was good value, good web site and a very fast and efficient service.
7 March 2024
Reply from Great Outdoors
Many thanks for this great review! We hope you like your new watch.
I am always happy to get an opportunity…
I am always happy to get an opportunity to praise the Great Outdoors experience. I am a regular and although my purchase this time was quite small I had occasion to speak with the Web sales team and as always they were very efficient and helpful. So once again Thank you G.O. MICK
6 March 2024
Reply from Great Outdoors
Hi Michael,
Thank you so much for sharing this review! It is our pleasure as always, so thank you for your order and we hope you are happy with your new accessories & binoculars.
Very efficient and organised
6 March 2024
Reply from Great Outdoors
Many thanks Fiona! We appreciate the kind words.
Reply from Great Outdoors
Thank you, Margaret! We are very happy to hear how positive your experience was.
Reply from Great Outdoors
Many thanks for the kind words Ann, we are delighted the new wetsuit is a success!
Over and beyond excellent customer…
Over and beyond excellent customer service . Staff are beyond helpful and knowledgeable
4 March 2024
Reply from Great Outdoors
Thanks for the feedback!
I ordered to the wrong address and it…
I had a problem with my package. (My fault) but customer service has been very helpful in resolving the issue
29 February 2024
Reply from Great Outdoors
Thanks for the feedback Charlie. Your item arrived back to us marked "return to sender" and we resent it back to you with the address provided in your email. We are sorry that you weren't updated but it is due to be at the address supplied today.
Kind regards,
Paul O'Neill,
E-commerce Manager,
Great Outdoors
Reply from Great Outdoors
Thanks for the feedback Margo. We love to see it when we make our customers happy.
Kind regards,
Paul O'Neill,
E-commerce manager,
Great Outdoors.
Reply from Great Outdoors
Thanks for the review Finbar. it is very much appreciated.
Kind regards,
Paul O'Neill,
E-commerce manager,
Great Outdoors.
This company could not have been more…
This company could not have been more helpful to me, immediate response to my query and swift action taken to accommodate me, I would highly recommend dealing with these lovely people who are ever so friendly on the phone also.👍
15 February 2024
Reply from Great Outdoors
Thanks for the kind words Gerry and the great review. It means a lot to us when we can make our customers happy with our service and happier on the hills.
Kind regards,
Paul O'Neill,
E-commerce manager,
Great Outdoors.
The young man I spoke to on the phone…
The young man I spoke to on the phone was very helpful
13 February 2024
Reply from Great Outdoors
Cheers for the feedback Mick. We try our best to make every interaction a good one, from the shop floor, to the phone, and then to the website.
Kind regards,
Paul O'Neill,
E-commerce manager,
Great Outdoors.
Reply from Great Outdoors
We aim to please!
Kind regards,
Paul O'Neill,
E-commerce manager,
Great Outdoors.
Looking for a voucher
Looking for a voucher, quick and easy process and quick confirmation.
26 February 2024
Reply from Great Outdoors
Thanks for the review Aodan, we really appreciate positive comments when they are sent to us and it gives us great satisfaction when we hear that we're doing a good job.
Kind regards,
Paul O'Neill,
E-commerce manager,
Great Outdoors.
Brilliant service!
The website is easy to navigate. Everything was there I needed. Ordering was easy and everything arrived in a couple of days. Brilliant service!
25 February 2024
Reply from Great Outdoors
Thank you for this great review, Denise! We are glad all went to plan and hope to see you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.