Green Building Renewables Reviews 

307
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

From first contact with Victoria at GoEco Renewables and until my solar panels were removed from my house I found the process worry free because I was always kept informed throughout. The engineers... See more

Company replied

Rated 5 out of 5 stars

What a great team! Mark and Martin arrived late morning, pleasant, polite and cheery, ready to fit the solar panels. Got straight to work and finished in a timely manner, clearing up behind them a... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish, despite some challenges with the way our roof tiles are attached. The York team were great. They did everything when they said they would and managed the insta... See more

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Rated 5 out of 5 stars

As self-builders, we decided to use a one-stop shop for all our renewables and feel so lucky we chose Green Building Renewables. Solar and batteries, ASHP and underfloor heating were all calculated ba... See more

Company replied

Company details

  1. Solar energy equipment supplier
  2. Boiler supplier
  3. Electric vehicle charging station
  4. Environment Renewable Natural Resources
  5. Solar Energy Contractor

About Green Building Renewables

Written by the company

Whether you are looking for a solar panel and battery sytem, an air or ground source heat pump, underfloor heating or an EV charge point, our friendly, award-winning team is here to help. Are you thinking about a boiler replacement, or how renewables could help lower your energy bills? Do your want to know how solar panels can reduce your environmental footprint; whatever your enquiry, we can provide our expert advice to help you on your journey to lower electricity and heating bills.

We are an MCS certified installer, members of the Renewable Energy Consumer Code (RECC) and registered with Trustmark. Our team of qualified, experienced engineers are registered with NICEIC, Gas Safe and OFTEC, giving you the peace of mind that you are in safe hands. We install a range of products, including Air and Ground Source Heat Pumps, Underfloor Heating, Solar PV, EV Charge Point and Battery Storage.

Green Building Renewables is a well-established business headquartered in York, with a growing number of locations located across the UK.

We will support you every step of the way with your choice for low-carbon and renewable technology, from planning and design to installation and aftercare. We can even provide support and information about funding and incentive schemes like the Government's Boiler Upgrade Scheme (BUS).

If you have any questions about renewable energy, renewable technology installation, solar panels, electric vehicle charging, air and ground source heat pumps or battery storage like the Tesla Powerwall, please don't hesitate to contact us.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

307 reviews

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4.3

All reviews

(307)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Very competent installers. The panels were up in one day, the inverter and battery were installed a few days later - again they only took one day. Panels are up and running and providing enough power for us and feeding back to the grid.

10 August 2023
Unprompted review
Green Building Renewables logo

Reply from Green Building Renewables

Good afternoon,
Thank you so much for taking the time to add your review.
We are delighted with your feedback and will pass your comments onto the team.
Warmest regards
Green Building Renewables

Rated 5 out of 5 stars

Pleasant and professional.

A very pleasant and professional team installed my solar panels. They took the time and trouble to discuss options and then route the cables in the least obtrusive location. They left no mess or waste and explained everything fully.

4 August 2023
Unprompted review
Green Building Renewables logo

Reply from Green Building Renewables

Good afternoon,
Thank you so much for taking the time to add your review.
We are delighted with your feedback and will pass your comments onto the team.
Warmest regards
Green Building Renewables

Rated 5 out of 5 stars

A team of hard working lads

A team of hard working lads, couldn't want for more. Job done with a very tidy instalation

9 August 2023
Unprompted review
Green Building Renewables logo

Reply from Green Building Renewables

Good afternoon,
Thank you so much for taking the time to add your review.
We are delighted with your feedback and will pass your comments onto the team.
Warmest regards
Green Building Renewables

Rated 5 out of 5 stars

Green Building Renewables really know their stuff

The office kept me up-to-date with progress at all stages. The installations team worked really hard to connect up my eleven solar panels and four batteries in two days. The job included running over 55 metres of thick cable from the outbuilding, through ducting that was buried in a trench, round the gable end and front wall of the house, in through a stone wall over half a metre thick and up to my electricity meter. All the cabling and wiring they did is neat and tidy, they left no mess and were a pleasure to have around the place. My solar panels are really efficient and look as if they will make a big difference to electricity costs in my all-electric house. If you're thinking of installing any green energy technology in your house, talk to Green Building Renewables first.

7 August 2023
Unprompted review
Green Building Renewables logo

Reply from Green Building Renewables

Dear Maureen,

Thank you so much for your 5* review!

We're glad you're happy with your solar installation and we will pass your feedback on to the installation team.

Warmest regards
Green Building Renewables

Rated 5 out of 5 stars

Great Customer Focus

There is always a customer focus with this company. Even with a service, the engineer has time to explain things to you. We are pleased with everything they have done for us, from the original installation to the after care.

6 August 2023
Green Building Renewables logo

Reply from Green Building Renewables

Dear Jackie,

Thank you for your 5* review - we're really pleased you chose us for your heat pump, solar panel and air conditioning installations.

Warmest regards
Green Building Renewables

Rated 5 out of 5 stars

Solar panels and Tesla Battery Installation

We cannot praise highly enough the whole process from start to finish; from the initial survey and quoting, email support and above all the engineers who came to do the installation - we realise this was not an easy job in an old house. They were professional, knowledgeable, tidy, and kept us informed. They evidently took pride in a job well done. We are very pleased with the installation. Thank you.

3 August 2023
Unprompted review
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Reply from Green Building Renewables

Hi Simon,
Thank you for taking the time to leave a review. We were delighted to read your experience and how pleased you are with the installation. I have passed your comments onto the team I know they will be really pleased with the feed back also.
Kind Regards
Green Building Renewables

Rated 5 out of 5 stars

Easy to deal with and polite service

On the one year service of the ASHP it was easy to book in a service at a convenient time. Ryan the service engineer on the day was very polite and helpful.

3 August 2023
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Reply from Green Building Renewables

Dear Mrs Warren,

Thank you for your 5* review! We will pass your kind comments on to Ryan.

Warm regards
Green Building Renewables

Rated 5 out of 5 stars

Very Good Workmanship

Very good very efficient good workmanship and done it in two day with no mess

2 August 2023
Unprompted review
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Reply from Green Building Renewables

Good morning Colin.
Thank you so much for taking the time to add your review, we are delighted with your feedback. We have passed your comments onto the team.
Warmest regards
Green Building Renewables

Rated 5 out of 5 stars

Had solar panels installed

Had solar panels installed, which went smoothly. After the install, I needed to get a certificate and Allison very kindly helped me, even though the paperwork wasn't held by her company. She went above and beyond what she needed to do and was very quick to respond to all my queries.

25 July 2023
Unprompted review
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Reply from Green Building Renewables

Hi Alex,
Thank you so much for taking the time to add your review. We are delighted to hear your feedback and have passed it onto the team.
Warmest regards
Green Building Renewables

Rated 5 out of 5 stars

My ASHP installation has just…

My ASHP installation has just completed. I researched and discussed the installation with many companies prior to choosing Green Building Renewables and now know I really did make the right choice. From the first meeting to all the installation guys, I was presented with nothing but competence and professionalism. 10/10 for these guys. Would have no hesitation in recommending them to anyone.

27 July 2023
Unprompted review
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Reply from Green Building Renewables

Hello Sunny,

What a great review - thank you so much!

We're glad you're happy with our service and your heat pump installation. We will pass your kind comments on to the installation team involved.

Best wishes
Green Building Renewables

Rated 5 out of 5 stars

The communication was very good

The communication was very good.
The installers were cheery, talkative, very efficient and thorough. Although they didn't have to come into my house I felt they were professional enough to be trusted if they had to.

12 July 2023
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Reply from Green Building Renewables

Good morning,

Thank you for taking the time to leave a 5* review! We're glad you are happy with your installation and will pass your kind comments on to the team involved.

Warm regards
Green Building Renewables

Rated 5 out of 5 stars

Speedy response and the young man who…

Speedy response and the young man who attended was very polite and helpful. Couldn’t fault the service!

11 July 2023
Green Building Renewables logo

Reply from Green Building Renewables

Hi Bob,

Thank you for taking the time to leave a 5* review! We're really happy that you're happy, and will pass your kind words on to the attending engineer.

Warm regards
Green Building Renewables

Rated 5 out of 5 stars

Friendly and efficient

Punctual, friendly and efficient.

2 July 2023
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Reply from Green Building Renewables

Hi Peter,

Thank you so much for taking the time to leave a 5* review! We are pleased to hear you're happy with the service provided.

Warm regards
Green Building Renewables

Rated 5 out of 5 stars

Solar panel installation

We had a few quotes for solar panels before we settled on Green Building Renewables. I was impressed with how thorough and professional the company were from the initial estimate, the site visit for formal quote and installation. By far the best company we had quote. Also, the most competitive price.

The installation was quick and everything was left very tidy once completed. The guys made sure we understood how to use the app to view and manage our solar system.

Before we started working with Green Building Renewables, we found it very difficult to find accurate information on solar panel and battery installations. We were very pleased with how helpful the company were in explaining what was required and how the system would work in our property.

6 July 2023
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Reply from Green Building Renewables

Hello,

Thank you so much for taking the time to leave a 5* review. We are happy to hear you're pleased with the service we provide, and that you are happy with your solar panel system.

Warm regards
Green Building Renewables

Rated 2 out of 5 stars

Disappointing experience

We have recently moved to Yorkshire and whilst renting looking for a permanent place to move to, we investigated who could install our new Solar PV/Battery solution for us.

As soon as we completed on our new house we contacted GBR and asked for a survey for the first week we moved in. This was arranged and all seemed well. However, our own experience with this company was disappointing and, ultimately, very frustrating:

- The first survey visit was cancelled due to sickness. No problem.
- The re-scheduled second survey visit was scheduled and the surveyor turned up 30mins late. Not a big issue, but it would have been nice to have been told in advance.
- One of the first things the surveyor said to me was, 'I don't do lots of detail, best ask the girls in the office.' Not brilliant, but fine, get the basics and I'll follow up with them
- The 'girls in the office' were lovely, but couldn't answer all of my questions and some of the answers given weren't great
- When I asked whether we could add more panels on the roof because I think it might be possible to add another 2, they couldn't answer. When they checked with the surveyor the solution was to bring another two on the day and see if they fit. That might have been a solution if it hadn't of impacted what size inverter was required
- I was really pushed away from a G99 application because of 'the time and cost', despite this is something I said would probably be crucial because of the size of the array & to avoid clipping the system
- When quering the G99 application process and fees, I asked how long roughly it would take and was given information for the wrong DNO. When I queried this, I was again told the wrong DNO. I had to screenshot and send the results for the postcode for the company to believe me!
- When I asked questions about optimisers and bird guards, I wanted advice. But because the person dealing with the quote had no idea about the property, it felt like an empty answer, particularly being told that I would definitely need to have a G99 application if I had optimisers.

It was really important to us to get the right solution for the house as this was a critical investment for us to get right, first time, particularly as it's a lot of money. I asked lots of questions and asked for a couple of different quotes on products so I could get a feel for what that looked like, e.g. Fox vs. Tesla.

There was no one I spoke to at the company that gave me sufficient confidence that they knew I was buying the right products for the property and us. It was really frustrating as I tried a couple of times to get the answers I needed, but couldn't. Conversely, the company I have now contracted with called me after my first reply to the initial quote, were an expert in Solar PV systems to a technical level far beyond what I needed, and spent 90mins on the phone taking me through it all; I couldn't have asked for more.

I'm sure this company does a great job installing systems all over however if you want specific advice and/or a system it seems you'd be better to shop elsewhere.

3 July 2023
Unprompted review
Green Building Renewables logo

Reply from Green Building Renewables

Hi Mr Sullivan,

Thank you for your feedback. We are very sorry to hear that we didn’t meet your expectations on this occasion.

As you noted, the surveyor scheduled for your initial survey visit was unfortunately taken unwell, which lead to the first appointment being rescheduled. The next available appointment was booked for you.

The 2nd surveyor that was booked to attend had only been with the company for a couple of months at the time of survey and would have been very honest and transparent about his level of competency at that time. As he was still learning, he would have offered reassurance that there is a team at our York office available to answer any detailed/ technical questions outside of his knowledge.

We always give an approximate time for appointments, as delays can occur with either previous appointments running longer than planned or traffic delays etc.

Our surveys are usually booked for an hours visit, which is usually adequate. If there are lots of detailed/ technical questions, where there is not enough time at the visit, we would recommending sending them to us so we can give a full response or we can arrange a follow up visit or call.

A quote was prepared from the information and measurements taken from the site visit. We recommended a 12 panel system for your property. You had made some calculation of your own from google earth and asked for 14 panels. We agreed to provide the flexibility to add the
additional panels, if we were able to do so (if there was enough space) at the point of installation.

Our sales team answered a total of 27 questions you sent via email and they produced a number of revision to your quotation as requested. There were also phone call exchanges between our sales team and yourself, where they addressed other questions raised. If more in-depth technical information is required, questions can be passed to our Technical Team so they can talk through this in more detail. However, on this occasion we thought we had provided the information required. We apologise if you felt this was not the case.

We had outlined the requirements under a G99 and explained the potential wait time for that, believing that your supply network was Northern Powergrid. However once we had established that this wasn’t the case, our Sales Manager approached your network operator for their costs and timescales.

It is disappointing to hear that we were not able to meet your expectations. As you will see from previous Trustpilot reviews, we take a lot of pride in our customer service. However, we appreciate your feedback and will consider your points.

Best regards

Green Buillding Renewables

Rated 5 out of 5 stars

Professional heat pump installation

The surveyor, Harriet, was very meticulous in assessing the correct size of heatpumps for our house.
The installation engineers were very polite, experienced and knowledgeable and carried out a very professional installation. However, the job was probably larger than anticipated, so took longer to complete, with a delay in between visits. That said, we are very pleased with the end result.

7 March 2023
Unprompted review
Green Building Renewables logo

Reply from Green Building Renewables

Good morning Lesley,
Thank you for taking the time to add your review.
We are pleased to hear your feedback and will pass your comments onto Harriet and the installation team.
Warmest regards
Green Building Renewables

Rated 3 out of 5 stars

Friendly and helpful with a very slow install

The one day planned install took over a month to complete and still awaiting paperwork.
GBR arrived with different solar panels than ordered, apologised and replaced them with right ones, they then installed the wrong Enphase micro inverters, apologised then replaced them with right ones. The Tesla Powerwall was initially installed with the house load still connected to grid, after complaining/feedback they immediately sorted. I’ve received shutdown procedure documentation and diagram for a different (string inverter) system, 6 weeks after paying bill still awaiting electrical test results and commissioning docs, Tesla and solar panel warranty information and the right electrical schematic and shutdown documentation. Really helpfully pleasant company during quote and install but was surprised by the series of errors and lack of final documentation.

26 April 2023
Unprompted review
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Reply from Green Building Renewables

Hi Andy, we really appreciate you taking the time to leave your feedback. Apologies regarding the mix up with materials, we were in the middle of changing our internal systems and it effected our ordering process. I am glad that your system is up and running properly, and you are benefitting from the electricity generated by your new panels.
Best regards,
Green Building Renewables

Rated 5 out of 5 stars

Great service

Great service, from original planning stage right through to commissioning the system, everything was to plan and without any issues.
Great team

13 June 2023
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Reply from Green Building Renewables

Dear Mr Marriott,

Thank you for your 5* review! We're pleased to hear you're happy with your air source heat pump system and the service we provided.

Warm regards
Green Building Renewables

Rated 5 out of 5 stars

Excellent service

Great communication, quick turnaround, excellent quality

19 June 2023
Green Building Renewables logo

Reply from Green Building Renewables

Dear Mr Harman,

Thank you so much for your 5* review! We're pleased to hear you are happy with our service.

Warm regards
Green Building Renewables

Rated 5 out of 5 stars

Excellent service

From first contact to the installation the service was excellent & I'm delighted how everything went.

19 June 2023
Green Building Renewables logo

Reply from Green Building Renewables

Dear Mr Abrey,

Thank you so much for your 5* review! We are really happy to hear you are pleased with our service and resulting installation.

Warm regards
Green Building Renewables

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