Green Flag Breakdown Cover Reviews 56,776

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 19,472 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the helpfulness of the staff. Many found the website easy to navigate and the joining process straightforward, often highlighting the competitive pricing as a significant advantage. Some people were dissatisfied with certain aspects of the service, such as lengthy delays when contacting customer support or issues with recovery limits. A few other people also felt that the website timed out too quickly, requiring them to re-enter details.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers frequently praise the professional, efficient,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and straightforward... See more

Price

Users describe positive interactions with price, consistently finding it very reasonable and competitive.... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Website

Clients share positive opinions on the website, consistently describing it as super easy to use and navigate.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oil leak developed 450 miles from home whilst away with a caravan. Quick response, car and caravan collected by arrangement on Friday and delivered back Monday pm. 2 contractors used, each very person... See more

Company replied

Rated 5 out of 5 stars

It was easy to get help instantly on the App., a local technician was appointed and arrived in half the time that was given as his ETA. Was able to monitor his progress on the App. He called me wh... See more

Company replied

Rated 5 out of 5 stars

The joining process was easy. My RAC renewal was £139 and the insurance document that if not repaired says they will recover for up to 10 miles to a place of my choice. That is ridiculous. Your change... See more

Company replied

Rated 5 out of 5 stars

The Person I spoke to (sorry didn’t write down her name) was very friendly and helpful in getting my policy changed because of changed circumstances. She suggested some changes that I might need eithe... See more

Company replied


Company details

  1. #34 of 138 best companies in Insurance company
  2. #15 of 69 best companies in Car and Motor Insurance Agency
  3. #32 of 63 best companies in Vehicle Repair
  4. #4 of 8 best companies in Towing service
  5. #3 of 6 best companies in Vehicle Inspection

About Green Flag Breakdown Cover

Written by the company

Green Flag won’t leave you stranded at the roadside. We have over 3,000 technicians ready to help 24/7. Depending on the cover level you
choose, here are some of the things
you can get with our breakdown
cover:

  • 24/7 roadside assistance
  • Cover at home
  • National recovery
  • Onward travel
  • Unlimited callouts

    You may be charged if you call us
    out for a repeat problem within
    28 days.

Go to our website for more
information about Green Flag
breakdown cover.

Get breakdown cover

Green Flag is underwritten
by U K Insurance Limited


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

57K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Excellent speedy roadside help

Green flag arrived very quickly and not only fixed our problem but gave us a great deal of advice about future care. He was extremely helpful and cheerful, nothing too much trouble.
It's first time we've had to call out greenflag and can highly recommend the service supplied by the friendly driver. Better by far than other roadside help companies

18 May 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're so pleased to hear our team arrived quickly and provided helpful advice and service. It's wonderful that you would highly recommend us! Thank you for your positive feedback. Alex

Rated 5 out of 5 stars

Have never paid for vehicle breakdown…

Have never paid for vehicle breakdown recovery before. Friend recommended Green Flag excellent spoke to customer services lady was very good knowledgeable and explained everything to us

19 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're so glad to hear your first recovery experience was excellent. We appreciate you sharing your positive feedback. Alex

Rated 5 out of 5 stars

Professional

Professional, from initial contact, to arriving home

18 May 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're glad you had a professional experience with us. Thank you for your kind words! Alex

Rated 3 out of 5 stars

Long wait on telephone for option not…

Long wait on telephone for option not available on website. Previous quote (yesterday) NOT available and price had increased by £7.

19 May 2026
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Reply from Green Flag Breakdown Cover

Hi Terry, thanks for your review and feedback. Any changes to your quote can affect the price, including the start date. We're sorry to see your quote had increased. Alex

Rated 5 out of 5 stars

Very easy to follow on your website

Very easy to follow on your website. The cost for our car breakdown was very reasonable for the our needs with all explained fully as I progressed. Loved the humour touch to lighten the experience.

19 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're so glad you found our website easy to navigate and our breakdown cost reasonable. We appreciate you highlighting the humor, too! Alex

Rated 5 out of 5 stars

Great service and response time

Great service and response time
Friendly and helpful technician who had me back on the road in 15 minutes

18 May 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're so glad our technician got you back on the road quickly. We appreciate your kind words and 5-star review! Alex

Rated 1 out of 5 stars

No customer care what so ever

No customer care what so ever. Had to argue to even get a rescue.

19 May 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

Hi Rosemary. We’re concerned to see this. If you would like us to look into this further for you, please send us a message using the link below. Nathan
m.me/greenflaguk

Rated 5 out of 5 stars

Excellent value for money

Excellent value for money. Easy to navigate through ordering process.

19 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

Hi Nicki. We're so glad you found excellent value and an easy ordering process. We appreciate your feedback. Nathan

Rated 5 out of 5 stars

Amazing experience

Amazing experience, super helpful and quick to respond

18 May 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

Hi Jemima. We are so pleased you had such an amazing experience with us. Thank you for your kind words! Nathan

Rated 5 out of 5 stars

Very helpful and Paul was kind and…

Very helpful and Paul was kind and reassuring. I had my 4 year old in the back and he was efficient and we stayed safely in the car the whole time he sorted everything out. Thank you Paul

18 May 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're so glad to hear our technician was kind and reassuring. It's wonderful that you felt safe and that everything was sorted out efficiently. Nathan

Rated 5 out of 5 stars

Easy to buy and set up

Choosing the policy and setting it up was very easy and efficient.

19 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

Hi Neil. We're so glad choosing and setting up your policy was easy and efficient. We appreciate your feedback. Nathan

Rated 5 out of 5 stars

Quick text to greenflag on the app and…

Quick text to greenflag on the app and the mechanic was with us before the predicted time. Fixed and running in minutes. Great service from a breakdown company that seems to care. Thanks big Dan from Graham Baker motors.Top man.

18 May 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're so glad to hear our mechanic arrived quickly and got you back on the road in minutes. Thank you for your kind words and five-star review! Nathan

Rated 5 out of 5 stars

First class.

19 May 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

Thank you for your kind words and for the five-star review. Nathan

Rated 5 out of 5 stars

Fantastic app, Fantastic service

Fantastic app, really easy to use. Technician arrived 30 mins early and was extremely helpful and friendly. Everything explained well and fault fixed. Couldn't fault the service at all

18 May 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

Hi Andrew. We're delighted to hear you found our app fantastic and easy to use. We're also pleased our technician was helpful and friendly, fixing the fault efficiently. Thank you for your kind words. Nathan

Rated 4 out of 5 stars

Customer service

Very helpful agent

16 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're glad the agent was helpful, Ian. Thank you for the four-star review. Nathan

Rated 5 out of 5 stars

Joining …

Easy process to obtain a quote & become a new member

16 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

Hi Edward. We are so glad the process was easy for you. Thank you for your kind words. Nathan

Rated 5 out of 5 stars

Easy to complete application and over…

Easy to complete application and over 30% cheaper than other providers offering same cover

19 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're so glad our application was easy and offered such great value compared to others! Thank you for the five-star review. Nathan

Rated 5 out of 5 stars

Great Savings & Included benefits

Returning Customer. Saved £23.00 on my policy with more added benefits. Speedy enrolment. Easy access to Service via App.

19 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're so pleased you saved on your policy and enjoyed the added benefits. It's great to hear about your speedy enrolment and easy app access! Thank you for the five-star review. Nathan

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