Greenhouse Stores Reviews 

Shed delivered missing roofing felt. Company refused to provide missing part and simply passed on the issue to a supplier of theirs who I had not bought from.
Very poor customer service

I ordered a Vitavia 6x10 Black Venus 6200 Greenhouse and Martyn went through my order and advised on different aspects. His team came to install and Wow done expertly and kept me informed through tour.

Canopia skylight shed looks great when assembled

Arrived weeks late
Fitted with cracked glass in bottom of door.
Spoke to fitter as soon as we noticed the crack he said that a bird had possibly done it.
Such rubbish we noticed 10 mins after they left.

Emailed but fallen on deaf ears.
Customer service nil
Avoid this company
We should have looked at Trust pilot reviews as they are so bad

The greenhouse stores website was easy to follow and made it easy to choose and order a greenhouse. Delivery was efficient and prompt. That’s where it stopped. I have three suggestions for Greenhouse stores.

Sort out your switchboard. The recorded message gives callers a choice depending on whether they are wanting to buy or have already bought a greenhouse. What it doesn’t explain is that the second option takes you away from Greenhouse stores to the Individual greenhouse supply companies. If you have received the wrong items (I received the right size glazing and wrong sized frame), then you rather confusingly need to choose the wanting to buy option. After choosing the already bought option I had several days of fruitless and frustrating discussion with someone who eventually told me I wasn’t talking to Greenhouse stores and needed to get in touch with them. I rang greenhouse stores again and chose the sales option. The rather charmless person I spoke to there shouted at me for not ringing Greenhouse stores in the first place. Which leads me to point 2.

Get some customer service training. Good customer service has several basic rules. These include: listen to your customer (he didn’t); do not raise your voice to your customer (he did); and do not put the phone down on your customer (he did).

Sort out your refund system. I eventually gave up and arranged for return of the greenhouse. It took a month from the day it was collected by the carrier to receiving the refund in my bank account.

I now have an excellent greenhouse from Halls, a company with wonderful customer service. It did cost me a little more, but sometimes price isn’t as important as service.

Ordered and paid for a Greenhouse , told it had left the factory at Shire 1st August delivery within 4 days , I arranged workmen to construct it when it arrives Friday or Monday.............spent hours chasing status , told it had left the factory , established today the order has not left the factory , they Lied cost me two days wages for 2 men ..............say it will leave today ........my wife wants to cancel as this has stressed us out waiting for factory Shire to call ..wish I had never seen their website , it was to be a gift for my wife's Birthday ...........what a mistake

Dont not rely on this company to deliver on the agreed date. A delivery is booked and only on that day, after waiting 3 weeks for delivery and 4 phone calls later do you find out that there was no way that it would be delivered on that date because this is the date that it leaves their factory. They are a joke

Customer service from the company has been absolutely appalling, I emailed to get an update on the delivery of my greenhouse and it turned out that the reply to every query (around a dozen emails) I raised was wrong or inaccurate. The peron responding clearly didn't check any details of my order and provided guestimates each time, or completely wrong information. So a greenhouse that I was advised upon my first enquiry would be ready at the end of March has just been installed first week of June ! The wrong information has caused a lot of hassle for me and my builders. This person should not be dealing with cutomer queries if he can't be bothered to make enquiries and provide accurate, proper responses to customers' enquiries !! I would say that the installation side has been great and the greenhouse is lovely

We ordered the Vitavia Venus 6x6 greenhouse. Delivery was great although we had to get in touch to get a date confirmed, but other than that was delivered on time and in good condition. One pane of glass was cracked but they offered to replace and customer service was quick and helpful.

The greenhouse is fantastic and we’re super happy with it. Our only gripe was with the relatively poor instructions and low quality screws. Other than that and for the money, it’s fantastic!

Bought a greenhouse from the company but had to deal with their supplier to enable a very long delivery period - 9 weeks. Their website said 7 to 21 days for delivery
I feel that the company should not take my money when it would have been easier to buy direct from the supplier as Greenhouse stores didn't help me very much at all
I was told I'd get compensation but nothing materialised , would never buy from them again

I ordered a small lean-to green house, and it was delivered on time. I waited until the week-end to erect It. It all went together and square against the house wall. I fitted all the glass in but on the last one the glass exploded in-to tiny fragments. I wrang them after the bank holiday and they sent me a new glass next day delivery. I call that Excellent service

Ordered greenhouse states 3-5 working days delivery. Money taken but after 7 working days no delivery information and no response to email? Think twice before ordering!

I ordered a shed, great price on the website. Money was taken. They then emailed me stating my order had been cancelled and gave no explanation. They then put the price of the item up.
Please avoid this company. I am currently working working woth my credit card company to get the mo ey back.

Very simple this one. Ordered a shed from this company as the deal was excellent. I was at first apprehensive so I called the shed manufacturer direct who confirmed this company. Honestly should have trusted myself. Great service good comms and delivery was on time as promised within 3-5 days. Cannot fault them.

Seamless process ordering and delivery despite me forgetting to order a base and having to add to order later.
Prompt answer of phones, polite people who understand the product, kept updated on delivery process, delivery company (palletline) followed instructions for directions, and kept me updated on schedule. Would use again.

I wanted to buy a greenhouse for my partner but needed to ask them a question about payment method first ..they wouldn’t answer the phone so I will look elsewhere ..obviously to busy to serve me ?

First class service. excellent product and nothing was too much trouble highly recommend

Website is formatted perfectly .
This makes a massive difference when researching.

Great choices and photos .

Competitive prices

Ten years warrenty

Had just what we wanted

Allowed for ad ons

Order arrived in less than a week.

Amazing customers. Service

Delivery on point.

Most important

Shed is very good quality and easy to fix up.

Extremely happy

I purchased a greenhouse one year ago which was not correctly installed. I dealt with the incorrect installation with the fitter separately, but was disappointed with the customer service I received from Greenhouse Stores (the distributor) and Vitavia, the greenhouse manufacturer.

They were slow to respond to my complaint, and I had to google a different email address to the one cited in my purchase receipt before I got any response at all.

They didn't have sufficient stock to make it easy to send replacement parts. Instead they sent very vague instructions for sourcing replacement glass panes 'from local glass suppliers'. This is not user-friendly for a retail client.

When I had an issue with the greenhouse they were only able to send me a list of how the greenhouse was not fitted correctly, yet my installer tells me that some of your assessment was incorrect.

Furthermore, the assembly instructions are too complicated compared to competitors e.g. simplicity greenhouses.

When I sent them this feedback they seemed to just argue my points rather then take any feedback on board. They didn't even apologise for ignoring my first few emails that went to an email address they don't use anymore - the most basics customer service error!

It doesn't bode well for the after-care of my greenhouse which I hope will last for decades and to need further after-care. I have since heard that simplicity greenhouses are much better and wish I had purchased one of those.

Placed an order using this site then found the same greenhouse cheaper elsewhere. Emailed customer service to see if they would price match even though I'd already paid and they very quickly replied and refunded me the difference!! Delivery was super quick and overall very impressed with the company and the greenhouse.😊