Greenpoint Car Sales Reviews 

182
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, clear communication, and willingness to provide detailed vehicle descriptions and walk-around videos. Many people also appreciate the convenient home delivery service, noting that cars and vans arrive on time, are spotless, and match their online presentations. Some reviewers were not happy with mechanical issues, mentioning that vehicles broke down shortly after purchase or developed serious engine faults. A few customers also described frustrating experiences when trying to resolve these problems, noting difficulties with after-sales support and returning faulty vehicles.

What people talk about most

Product

Clients share ambiguous opinions on product as many reviewers express great satisfaction, reporting that... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting helpful communication,... See more

Delivery service

Customers had positive experiences with delivery service, highlighting that vehicles were brought directly to... See more

Quality

People report ambiguous experiences with quality, as many reviewers highlight purchasing vehicles in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Richard. I don’t have much knowledge when it comes to cars, so I was definitely coming from a place of uncertainty, but he made the whole process feel easy and re... See more

Company replied

Rated 5 out of 5 stars

Richard was outstanding from the start. Clear communication, transparent and speedy description and photos of the car. He went above and beyond. The after sales customer service was the best I ha... See more

Rated 5 out of 5 stars

William was brilliant from day one to delivery. Sent pics of van and a walk round video. Van was delivered by Richard a few days later and was exactly as shown. Fab experience will definitely reco... See more

Rated 5 out of 5 stars

William and Richard from Greenpoint Car are very helpful specialists in their field. I recently bought a vehicle there and had it shipped to Germany. They even picked me up from the airport to collect... See more

Company replied


Company details

  1. Car dealer

Written by the company

We are a small family business with lots of experience and dedication determined to make your buying experience a happy one. With over 30 years experience successfully buying and selling used cars you can feel very confident purchasing from us. We hand pick the cars we buy for you to purchase. We collect our cars from all over the UK often driving them 100 + miles back to our office in Epping, Essex. We will personally deliver and drive our cars anywhere in the UK free of charge, further reinforcing how confident we are with our stock. Feel free to contact Richard anytime and you will receive a speedy reply. 07770 858386. Call, text or WhatsApp welcome.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(182)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended seller

From the very start of my purchase William has been efficient, professional, friendly and honest. I'm not a fan of buying cars, especially after a bad experience from the dealer so I was a bit apprehensive about doing it all again but from the first communication I had I was put at ease and the whole process was smooth and easy. Would definitely recommend William and Greenpoint Car Sales Ltd.

3 June 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi Tonie, thank you for your excellent review. All the best. William

Rated 5 out of 5 stars

Thank you

I give these 5 stars as I had an issue with my car is bought off these the guy came back and took my car gave me a replacement to use any issues get dealt eith my brakes needed doing they payed to get them done thank u amazing...

19 May 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Marie, thank you very much for your kind review. Glad we could that sorted out for you. William

Rated 1 out of 5 stars

PLEASE BECAREFULL USING THIS COMPANY …

PLEASE BECAREFULL USING THIS COMPANY these people.would sweet talk you to the bank and back saying the right things and making you believe their the best but when it comes to answering major questions that's when the true colors come out. There is a car we saw peugeot 206cc
convertible 2005, we wanted to buy it. but when i did car check on CAR VERTICAL and spoke to Richard on the phone started asking questions he started shouting instead of being nice and calm. He was just ranting and shouting with pure lack of knowledge of good customers services. he even went on to say they sell older cars meaning you buy at your.own risk basically. why are we buying from them etc look at the reviews,...WELL ANY ONE CAN WRITE A REVIEW. clearly people don't check we buy because of the way we're treated as customers. Which make me wonder if you can shout before I
make a purchase how about if I come back with a faulty car or decide to bring it back?

AND ON TOO OF THAT THEY IGNORE YOU, A BIT STRANGE AS THE HAVE ALL THE GOOD REVIEWS, DELIVER 6 MONTH S WARANTY , YET YHEY CANT ANSWER SIMPLE QUESTIONS 🤔🙄

PLEASE BE CAREFUL DO YOUR CHECKS DONT BE FOOLED BY TO SWEET TALK TO YOUR WALLET BECAUSE AT THE END OF THE YOU'LL BE THE ONE SPENDING MORE TO FIX THEIR NEGLIGENCE

23 May 2025
Unprompted review
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Reply from Greenpoint Car Sales

This lady telephoned me about our 20 year old Peugeot 206 convertible. Unfortunately at the time I was driving in a rather noisy vehicle on a motorway so I felt it necessary to raise my voice slightly. I tried to answer all her questions in the best way I could. Obvioulsy not well enough for this lady it seems. I welcome all telephone enquiries, I'm happy to answer any questions. Richard

Rated 5 out of 5 stars

After spending a lot of time…

After spending a lot of time researching vehicles and sellers online in order to buy my wife a surprise runaround, and after being nearly burnt by another company (metaphorically) I kept returning to Greenpoint site and a nice Freelander 2, I still had a couple of reservations about things that I thought didn’t add up in my over cautious mind, William gave me a call and within minutes my worries were eleviated with a full clear explanation of what to expect next.
The lines of communication were fantastic and the vehicle was dropped off to me over 200 miles away. The car was in fantastic condition for the age.
Needless to say my wife absolutely loved it.
An absolutely first class service and would recommend to anyone and everyone. Well done guys for an A1 experience.

8 May 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi David, thank you for taking the time to write such a brilliant review. William

Rated 5 out of 5 stars

After Buying our Discovery 3 From Green…

After Buying our Discovery 3 From Green point Car Sales we like to say a Big thankyou to all the staff for selling us a lovely car and for there Great after care service too .We will definitely recommend you to our friends and family .

17 May 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Jeff, thank you for writing this. Goes a very long way for us a business. Enjoy the Disco! William

Rated 5 out of 5 stars

Great service

Great service. Great communication. Clear instructions. Reliable vendor. Highly recommended

1 March 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Alex, thank you for your kind review. Massively appreciate it. William

Rated 5 out of 5 stars

Purchased a fantastic Mercedes 3.5 from…

Purchased a fantastic Mercedes 3.5 from Greenpoint car sales. Cannot fault the car. Absolutely excellent. Greenpoint were awesome throughout. My home is in North Wales 200 miles away yet they delivered this excellent Mercedes free of charge, on request arranged 12 months road tax. If and when the Mercedes eventually finishes my requirements and I feel like a change, I will have no hesitation in contacting Greenpoint car sales for a replacement. Muchas Grasius Greenpoint.

19 April 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Ron, thank you for taking the time to write such a great review. Enjoy the Mercedes! William

Rated 5 out of 5 stars

The company is reliable

The company is reliable. The service was excellent and the delivery was prompt. Mr.William was polite and very informative. He gave us an excellent deal and so I truly recommend this company for any used car deals. 👌

16 April 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Suresh, thank you for your great review. William

Rated 5 out of 5 stars

Amazing

Had 3 cars break on me in 1 month, was at breaking point with cars, decided to give it one last go and purchase my new car from greenpoint..smashing service, answered every question, every call, sent me everything they said they would..delivered the car to me baring in mind it was nearly 4 hours away..smashing company definitely recommend

12 April 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Annie, I am so glad that we could put an end to your bad experiences and deliver a car to you that is spot on. Enjoy the Golf! William

Rated 5 out of 5 stars

A* Service

Great experience from Richard and William, from initial enquiry to delivery of the vehicle at my work place which made things so much easier. Car was exactly as described, honest and a no pressure sale. Thanks again

9 April 2025
Unprompted review
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Reply from Greenpoint Car Sales

Harry, thank you for taking the time to write such a good review. Much appreciated. William

Rated 5 out of 5 stars

Waaoooh Amazingly awesome

Waaoooh thanks for keeping to your words. Our car just delivered without extra charges, unbelievable but real. More than 4 hours drive to Hull, great 👍

As you said the car is very clean and sound, we just finished test running it.

We are happy, grateful and thankful 😊

8 April 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi Tina, thank you! I am glad you got to experience that we really do as we say we are going to do. Enjoy the Focus! William

Rated 5 out of 5 stars

The car was delivered to us in a good…

The car was delivered to us in a good clean condition, Richard is really helpful, although I have only driven the car locally at the moment absolutely as described drives great would highly recommend these guys, everything from buying the car to it being delivered was made so easy would happily buy from again brilliant thankyou.

28 March 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Peter, thank you for taking the time to write such a good review. It goes a long way. William

Rated 5 out of 5 stars

Bought a VW Caddy from these of what I…

Bought a VW Caddy from these of what I belive is a family run buissness After months had a problem not only did they repaire the problem they gave me a courtesy car would highly recomend

27 March 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Gerald, thank you for your review. I hope the Caddy serves you well. William

Rated 5 out of 5 stars

Les Maund…

My experience with Greenpoint Car Sales has been rewarding. I have now bought 3 vehicles from them, dealing with Richard each time, which have all been above expectations. When buying a car or van, you need to be confident you can trust the seller in what they say. With Greenpoint I can guarantee you can, and at a fair price. The whole process is so stress free, they deliver, accept part exchange and even do the paperwork for you. After sales service is excellent. It’s an exceptional, professional, friendly, caring service, going that extra mile to make sure you are satisfied. I highly recommend Greenpoint, you will not be disappointed. I will not be looking anywhere else in the future.

18 March 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi Leslie, your repeated business means a lot to us. Your kind review goes such a long way. Thank you from all of us at Greenpoint Car Sales.

Rated 5 out of 5 stars

Great customer service

Great customer service , no pressure sales and helpful in understanding the customer needs and requirements

15 March 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Trevor, thank you for your great review. William

Rated 5 out of 5 stars

I can recommend this company

I can recommend this company. Was helpful and kept in contact throughout. Was able to take my car in part exchange ( scrappage) . Delivered my car quickly, and had mine recovered.
Really happy with the result, would recommend them.

7 March 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Suzy, thank you for your excellent review. Enjoy! William

Rated 5 out of 5 stars

Excellent value and service!

Prompt and very supportive service and delivery. Excellent car and Greenpoint could not have been more helpful with the delivery.Next time I need a car will definitely look to Greenpoint first.

6 December 2024
Unprompted review
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Reply from Greenpoint Car Sales

HI Tim, thank you very much review, pleasure doing business with you. William

Rated 5 out of 5 stars

Superb service

Superb service. Made everything so easy. You won’t come across a better car sales often.

23 February 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi Paul, thank you very much for your kind review, enjoy the S-Cross! William

Rated 5 out of 5 stars

Very friendly, helpful and professional!

After a late night message on Friday evening, William was more than happy to help with the enquiry. A short notice appointment was made for today (Sunday) to view the car.

It was exactly as described, there was no pressure to buy at all. William's friendliness and professialism made a very smooth transaction.

The car drove back faultless, extremely happy with the purchase! I will certainly recommend Greenpoint Car Sales and will happily buy from them again

23 February 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi Chris, massively appreciate you taking the time to write such a good review. Thank you very much. Enjoy the Mazda 6! William

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