Wonderful experience every single time. Thank you so much for the quick delivery and the absolutely fresh and tasty fruits and vegetables. I also had the pleasure of interacting with Maurine (Cus... See more
Company replied
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See what reviewers are saying
We were just disappointed with the delivery as the delivery person came really late at 7.45pm. I have ageing in laws who got very stressed. To have strangers in your house so late in the evening with... See more
Company replied
- First time delivered within time - First time I didn't receive phone calls regarding my order/location prior to delivery - Back order was delivered on agreed day - Meet was properly frozen thi... See more
I wish i could give them a 0 star! They keep canceling orders without any valid reasons. And if thats not enough they are so rude especially when you go pick orders personally ! Especially this one la... See more
Company replied
Company details
Written by the company
High quality, artisan products from Kenya from greenspoon, the only online food store for people who care about what they eat.
Contact info
Magana Light Industries, Regen, 00502, Nairobi, Kenya
- +254 727 444 777
- shop@greenspoon.co.ke
- www.greenspoon.co.ke
3.4
Average
51 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really enjoy shopping at Greenspoon
I really enjoy shopping at Greenspoon. The products are top notch and the customer service team is amazing! Always ready to help ☺️
1 March 2022
Reply from Greenspoon
Thanks Caroline! Lovely review! All the best, Juliet
Noticed improvement
- First time delivered within time
- First time I didn't receive phone calls regarding my order/location prior to delivery
- Back order was delivered on agreed day
- Meet was properly frozen this time - as expected
- Communication on missing items
- Driver doesn't cross-check the delivered items with the packing list
- Quality carrots was very poor
3 February 2022
Good quality of vegetables and very…
Good quality of vegetables and very friendly drivers.
3 February 2022
Good products, slow delivery
Products are good but the delivery timing is not accurate and not fast.
3 February 2022
Reply from Greenspoon
Hi Georgia, thank you so much for your review! We know we have a lot to improve on with timing and accuracy, but we are thrilled you like the products!! Thanks so much for the feedback, Juliet
Reply from Greenspoon
Thanks so much for the review DJ!
some items were not delivery!
1 February 2022
Reply from Greenspoon
Hi Kunde, thanks so much for your feedback; we are contacting you soonest to sort this out for you! We appreciate you as a customer, and we aim to figure out what went wrong in the shortest time possible! Thanks again, Juliet
Consistently professional
Consistently professional, timely and excellent quality. Well done!
1 February 2022
Reply from Greenspoon
Thank you Rubina! We are excited to hear that you liked our service and products - we appreciate you!
No hassle delivery service 😊
I needed some ready cooked items for New Year’s Day & they were delivered well packaged & within the time frame promised. Asante sana!
3 January 2022
Reply from Greenspoon
Thanks Wangeci! We appreciate your review so much, and look forward to serving you in the coming year! Make 2022 a really tasty one ;-) All the best, Juliet
Misleading pictures on your website
Misleading pictures on your website, please indicate correct images
2 January 2022
Reply from Greenspoon
Hi Andrew, we are so sorry about this - we are adjusting the description accordingly. Have a very tasty 2022! All the best, Juliet
Reply from Greenspoon
Thanks June! We appreciate this very much, thanks for giving us your feedback. Wishing you a tasty start to 2022!
Reply from Greenspoon
Hi Graham - thank you so much, we are delighted that you enjoyed our products and service, have a tasty start to 2022!! All the best, Juliet
We were just disappointed with the delivery
We were just disappointed with the delivery as the delivery person came really late at 7.45pm. I have ageing in laws who got very stressed. To have strangers in your house so late in the evening with poor security situation in Nairobi was very uncomfortable. I do appreciate the need to save on packaging but having to transfer bottles out of the crate at 7.45pm when I was also trying to cook caused unnecessary tension. Also it seemed like they didn't know what was for me. The whole stryfoam cool box including meat was brought into my house.
2 December 2021
Reply from Greenspoon
Hi Radha, we are so sorry about this; it was a crazy time during December and we should not have been delivering after hours. We have implemented a new rule around delivery after dark, and will not be doing it unless previously discussed with the customer. We wish you a tasty start to 2022, and thank you for your feedback. All the best, Juliet
We love greenspoon
We love greenspoon. We order fruits, veggies, meats, yogurt, bread, cleaning products...everything we have ordered arrived in perfect conditions (like we would have gone to pick the fruits and veggies ourselves!) and timely. They are very responsive. Will definitely continue buying from them!
2 December 2021
Reply from Greenspoon
Thanks so much for this review - it means a lot to us! We wish you a very tasty start to 2022!!
Perfect and on time
Perfect and on time. Though some items ordered were not there, did give a credit note.
5 November 2021
Reply from Greenspoon
Thanks for this review Ekta! Delighted to have you as a customer! Hope you enjoy all your goodies, and next time we hope to have all the products in stock for you :-)
Unfortunately
Unfortunately, you guaranteed to deliver my food on Sunday, so when it didn’t arrive I had to go out and buy extra chicken for that evening…
I understand it was an issue with M-PESA but the payment left my phone on Saturday morning so not sure what happened..
Anyway, you delivered on Monday and I understand that these things happen..
3 November 2021
Reply from Greenspoon
Hi Diana,
We are so sorry about this! The M-PESA API went down on Sunday :-( so unfortunately that caused a system failure for us, and we are truly sorry. Lots of lessons have been learnt from the experience, and we now know how to handle an outage like that better for the future! Thanks so much for your support, and for this honest feedback, it really helps us improve everything at Greenspoon!
All the best, the Greenspoon team (JK)
Some items missing
My first order was missing items. It took 2 days to get the confirmation regarding the missing products and receive the remaining items.
2 November 2021
Reply from Greenspoon
Hey - we are so so sorry to hear this! Thank you for the candid review, we are working really hard to improve everything about what we offer, and this kind of feedback is super helpful! Thank you so much!
Meat and vegetables placed in the same…
Meat and vegetables placed in the same box and audacity to say since they are individually packed it shoudnt matter. Learn the terms vegan and vegeterian and their ethics
2 November 2021
Reply from Greenspoon
Hi Meera,
We are so sorry about this - we have done a deep dive into what happened, and it looks like an honest a mistake for which we are truly sorry. We have adjusted our systems to ensure that this doesn't happen again :-) Thanks so much for your honest review, which really helps us improve the way we do things!
Juliet (Founder)
The produce was great and delivery good.
9 October 2021
Reply from Greenspoon
Thanks Michelle, we are glad you enjoyed it!
All the best food in one place
I love Greenspoon because I trust the brand and what they stand for. This means I can buy products knowing that they have been carefully selected- the Greenspoon filter is what it’s all about!
2 October 2021
Reply from Greenspoon
Thank you!!
Reply from Greenspoon
Thanks Whitney; we appreciate you!
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