Grooves.land Reviews 

2,312
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, most reviewers were unhappy with their experience overall. Many customers experienced significant delivery delays, often much longer than promised, and frequently faced unexpected import taxes and administrative fees not clearly communicated upfront. Reviewers also reported receiving damaged, faulty, or incorrect items, or products that appeared used. A common complaint was the difficulty in obtaining refunds for undelivered, cancelled, or returned faulty items. However, some customers noted that prices were often competitive or cheaper, making them an attractive option for certain items. Conversely, a small portion of people experienced fast dispatch and delivery, receiving products in good condition and with proper packaging.

What people talk about most

Product

Clients share negative opinions on product, with many reviewers reporting receiving incorrect or different... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues such as incorrect... See more

Delivery service

Customers consistently express dissatisfaction with the delivery service, citing significantly long shipping... See more

Refund

People report significant dissatisfaction with the refund process, with many reviewers stating that their... See more

Price

Customers had ambiguous experiences with price, with many initially finding prices to be lower and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Delivery took weeks to arrive, we had to use a 3rd party app to track it until it got to the UK, additional import tax had to be paid including admin fees by the delivery company making this more expe... See more

Rated 1 out of 5 stars

Ordered item on 27th May (delivery 3-7 working days). Website showing item dispatched on 4th June. Item eventually handed to EVRI on 12th June. Item delivered 15th June. Goods arrived int... See more

Rated 1 out of 5 stars

AVOID. Especially if you are BASED in the UK / outside EU Not only long shipping (they are operating in Germany) , but also additional charges (and I was charged twice! ), I had to pay an extra £10... See more

Rated 1 out of 5 stars

Still no delivery after 10 days even though they say your goods will arrive by 4-7 days and it appears it hasn’t even arrived in this country yet ! Got sent an email saying there are problems globally... See more


Company details

  1. Music shop
  2. Book shop
  3. Video Game Shop

Information provided by various external sources

Über 850.000 CDs, DVDs, Hörbücher, Konsole Games, Spielwaren und Merchandise Artikel günstig online kaufen! Mehr als 25 Jahre Erfahrung. Weltweite Lieferung.


Contact info

1.9

Poor

TrustScore 2 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.9

All reviews

(2,312)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Good scam setup

Ordered a vinyl at beginning of January, still hadn't arrived by March, tracking link didn't work, invoice couldnt be opened, no way of contacting so I requested a refund via my bank. Groovesland have tried to claim the item was awaiting collection at the post office which I have never been advised off. Don't waste your money or time ordering from this company

12 January 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST!!!

I placed an order for an item that was in stock. A week later it still had not shipped despite the lead time of 4-8 working days. There was also an extra (international) charge that was debited from my account that I was not made aware of beforehand. I requested the order be cancelled and payment refunded. The order was cancelled, I have yet to see a refund for the $538 that I spent, it's been 3 working days. The order details state that it was refunded on 3/3/25, but it has not been. DO NOT TRUST THEM!

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a Taichi RX7900 XTX in white…

Ordered a Taichi RX7900 XTX in white grooveland shipped from Germany and i didn't have a problem.]


Manuel was amazing all i would say is be aware of the import charges but once it levels out and if this is what you want then go for it

13 February 2025
Unprompted review
Rated 2 out of 5 stars

I ordered MANY times with Groovesland…

I ordered MANY times with Groovesland via Discogs.

Always went well, until this one order, placed Jan 10, which I still haven't received, in spite of the fact that other orders placed on a LATER date and via Discogs arrived safely.

I contacted them and... they just tell me to be patient...

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Awesome for music

Have been ordering vinyl records from them since 2020 and have had zero issues so far. The items always arrive in perfect condition, and while the wait can sometimes be considerable, I would sooner put the blame on the appaling state of the Serbian postal service rather than them. Can't vouch for anything other than music, but in terms of records and CDs they are perfect with a catalog that has items that I genuinely have seldom seen elsewhere, especially at such affordable prices

11 February 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this shop if you are…

Do not order from this shop if you are in the UK. You will have to pay VAT + additional custom fees to actually get your goods over the indicated price. It also took about two weeks to deliver (in my case computer memory).

17 February 2025
Unprompted review
Rated 1 out of 5 stars

I brought a item from this site

I brought a item from this site, it was faulty.

return it, but they state they never got it.

I told them it is tracked and state it was delivered with screen shoot and third part evidence .

they scammers and don't refund my cash.

Im now going to go to report this website as a scam site to get it taken down and take further action.

30 December 2024
Unprompted review
Rated 1 out of 5 stars

What a scam. I had to pay a massive hidden cost.

I had bought a Samsung Galaxy Tab S9+ from them because it was the cheapest listing I could find at around £590. However, they never told me anywhere that this package was coming from outside the UK, and so had to pay a massive customs charge of £126.35 myself, so the deal was not worth it at all. I could find this tablet on sale on another website for £650, and as a side benefit would receive it way earlier because it's not coming from outside the country.

14 January 2025
Unprompted review
Rated 1 out of 5 stars

GROVES LAND - TOO GOOD TO BE TRUE!

I placed an order at the beginning of the month and stupidly paid via bank transfer to get the extra discount.

I received updates saying that the product was out of stock and that I would have to wait… Several emails and weeks later I requested a refund.
Thanks to Maurice I have received my refund!

I’d give these guys a miss… too good to be true!

31 January 2025
Unprompted review
Rated 1 out of 5 stars

Fraud

I have made a payment to this company and not received goods. They are asking for more money for customs.
Also the company gave me a delivery date when they knew there was not chance of meeting this date.
I would advise anyone never deal with this company.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

I was a bit nervous after reading…

I was a bit nervous after reading reviews, especially since I paid via bank transfer rather than PayPal. However, despite a slight delay in dispatch, delivery was quick, and I received exactly what I ordered at a great price. No complaints!

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Customer Service doesn’t exist!

We are extremely disappointed in this company. Due to “considerable backlog in parcel processing” (per an email they sent us) our Motorola [Accessories] Motorola TLKR T82 Extreme did not arrive by the date promised. We had already left for vacation when it arrived, therefore we no longer needed the product. It cost at least $45 to ship it back for refund. When emailing customer support, we get a standard response with zero help! Do not purchase from this company!

29 January 2025
Unprompted review
Rated 1 out of 5 stars

They are not selling brand new items…

They are not selling brand new items and not mention this. I bought Cudy P5 router shipped internationally, found it EU version so tons of bands not supported, it was used not new, scratches on the body, default password changed, their support is not replying after sending them evidences. DON'T BUY FROM THEM.

8 January 2025
Unprompted review
Rated 4 out of 5 stars

Pleasantly surprised after some initial fears

I ordered a somewhat expensive SSD from playthek (same site), and started to get nervous because the promised send date kept slipping, some shady things I discovered on the site (fake stock countdowns), and the huge number of negative reviews about them. But after some back and forth emailing with them, to my huge relief I DID get my product in the mail today.

16 January 2025
Unprompted review
Rated 4 out of 5 stars

UK Customers BEWARE…

I ordered my new graphics card prior to reading all the reviews on here and was worried I wouldn't receive my item. Thankfully though I've received the card, but not without hassle though!

The import & custom taxes were £65, which means the deal I got was not worth it, and the final costs were more than I'd have paid if I bought it direct from Amazon.

I think its wrong to be advertising cheap products on Google Shop in the UK, when you know that your customers are going to have to pay almost an extra 1/4 of the price of the item as well for UK custom charges.

However I can't fault the service, I did at the end of the day buy the card and received the card. That's all I could ask for.

6 January 2025
Unprompted review
Rated 3 out of 5 stars

Brought from here an RX 7900 XTX item…

Brought from here an RX 7900 XTX item as described had good communication i thought the price was including delivery and everything, going back to the website it does actually state you have to pay import charges which are not cheap can if they want be that little bit clearer and state how much that would actually be

8 January 2025
Unprompted review

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